CPSC recall 24-335, announced Aug. 8, 2024, covers these exact Samsung slide-in electric range models: NE58K9430SS/AA, NE58N9430SG/AA, NE58R9431SG/AA, NE58R9431SS/AA, NE58R9431ST/AA, NE58F9500SS/AA, NE58K9500SG/AA, NE58F9710WS/AA, NE58K9850WS/AA, NE58K9850WG/AA, NE58K9852WG/AA, NE58H9950WS/AA, NE58R9311SS/AA, NE63T8111SG/AA, NE63T8111SS/AA, NE63T8311SG/AA, NE63T8311SS/AA, NE63BG8315SSAA, NE63CB831512AA, NE63BB851112AA, NE63T8511SG/AA, NE63T8511SS/AA, NE63T8511ST/AA, NE63A8711QN/AA, NE63BB871112AA, NE63T8711SG/AA, NE63T8711SS/AA, NE63T8711ST/AA, NE63T8751SG/AA, NE63T8751SS/AA. The front-mounted knobs can be turned on by accidental contact from a person or pet, activating a burner without anyone intending it. Contact Samsung for a free knob lock or cover matched to the exact model.
Try in this order
0 of 7 completedFind the exact model on your Samsung range
ReversibleSamsung's slide-in electric ranges carry the model number on a label inside the oven frame or behind the drawer. Models in this notice begin with NE58 or NE63, followed by letters and digits. Match the whole code against the list above and note the serial number as well.
Order the free knob lock or cover
ReversibleSamsung's remedy is a free knob lock or cover matched to the model. Order it through the phone line or the website in the contact details above, giving the model number so that the right part is sent.
Fit and test the cover
ReversibleWhen the kit arrives, follow Samsung's instructions to fit it, then turn each knob to check that the cover stops it being turned by a brush of the hand. If it does not fit, tell Samsung rather than forcing it.
Until the part arrives
ReversibleKeep children and pets from the front of the range, do not lean on the knobs when cleaning and check that every knob is in the off position before you leave the kitchen. Do not leave items on the cooktop.
Keep the receipt or order number
ReversibleSamsung asks for the model and often the serial number when you order the knob lock. Keep the order confirmation and the delivery date until the part is fitted.
Ask about installing it for you
ReversibleIf the kit is hard to fit, ask Samsung whether a technician can fit it. The remedy is free, and you should not pay for installation without checking.
Check each knob after fitting
ReversibleTurn every knob through its range and check that it still works as you cook. The lock or cover is meant to stop accidental movement, not to prevent normal use.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “Samsung slide-in electric range recall — CPSC 24-335”
How many Samsung ranges are covered?+
CPSC's notice lists about 1,120,905 units, which is why Samsung runs a dedicated page for ordering the kit.
Is the knob cover the whole remedy?+
Yes. Samsung's documented remedy is a free knob lock or cover for the exact model.
Is the NE58 model the same as the NE63?+
Both groups are listed in this notice. Check the complete model against the list rather than only the first digits.
Does the recall affect the cooktop elements or the oven?+
The notice concerns front-mounted knobs that can be turned on by contact, so it addresses accidental activation of a burner.
Does the cover change how the knobs feel?+
It adds resistance or a guard so that a brush does not turn them.
What if the kit does not fit?+
Tell Samsung with the model number and ask for the right one.
How do I check the range?+
Compare the model to the notice.
What is the risk?+
Knobs can be turned on accidentally.
What do I do?+
Follow the notice.