ADT's user roles article explains sharing with people. ADT Blu supports multiple unique users with security codes so you can track who arms and disarms and who has access to settings and devices. Only the Primary and Admin roles can invite, add and remove users. The Primary user, such as the account holder, has one four-digit code, their own login and complete access.
The checks in more detail
An Admin, invited by the Primary, has a separate four-digit code and login and can arm and disarm, stream and manage media, access settings and notifications and create rules. A Standard user, such as a child or a close friend, has a code and login and can view live and saved media, arm and disarm and control their own notification method. A Basic user, such as a dog walker or a guest, gets a four-digit code that only works at the Base, Keypad or touchscreen, with no app login.
A Duress user has a code that works only from the touchpad and needs professional monitoring, and it should be shared with the household. Manage users in the ADT+ app or at plus.adt.com. Remove people when they no longer need access, and change codes if compromised. Keep a written list of users and their roles and review it twice a year. A new user who cannot log in may have used a different email. Change any code a former resident knew.
A Basic user's code works only at the Base or keypad, which suits a dog walker who should not have the app. Because each user has their own code, the system can show who armed or disarmed and when, which is a useful record for a household with children who come and go. Review the user list whenever the household changes, and remember Basic codes cannot log in, so give the app only to those who need it.
Differential
Likely causes of “ADT Base shared users or family members cannot control it”, and how to tell them apart
- 1
A code shared too widely
What separates it It is unclear who armed or disarmed the system because everyone in the household uses the same code
How to confirm Give each person their own user code so that the history shows exactly who armed and disarmed
- 2
A Basic user needs the app
What separates it A person with only a Basic user code cannot log in to the ADT+ app because Basic users have no app login
How to confirm Make them a Standard user, who can have an app login, if they need to control the system from a phone
- 3
No professional monitoring
What separates it The Duress option is missing for a user because the account has no professional monitoring plan
How to confirm Add the Pro-Protect plan, since a Duress code only works when the system is professionally monitored
- 4
A former resident
What separates it A former resident's old code still works and can arm and disarm the system after they have left
How to confirm Delete the user from user management the same day so the code stops working straight away
- 5
A limited role
What separates it A user cannot change settings or add devices because their role does not allow it
How to confirm Raise the person's role to Admin if they should be able to change settings and manage devices
Before you touch a setting
Record this first — changing settings destroys the evidence
- The user role of the person who has the problem
- The code that was used and by which person
- Whether the person has an ADT+ app login
- Whether the account has professional monitoring
Try in this order
0 of 7 completedOpen user management
ReversibleOpen user management in the ADT+ app or portal, where every user, their role and their code are listed and can be edited by an Admin or Primary user.
Invite an Admin or Standard user
ReversibleInvite an Admin or Standard user with their own login, so they can use the app and their actions are recorded against their own name.
Give guests a Basic code
ReversibleGive guests and short-term visitors a Basic code, which works at the Base or keypad only and does not need an app login.
Set a Duress code
ReversibleSet a Duress code for professionally monitored systems, so that a person forced to disarm can send a silent emergency signal.
Remove users who leave
ReversibleRemove users who leave the household or stop needing access on the same day, so that their codes cannot be used again.
Track who arms
ReversibleTrack who arms and disarms the system by giving each person a unique code, because the history then shows the name behind every action.
Contact ADT
ReversibleContact ADT if a user cannot be added or a role will not change, and have the user's name and role to hand before you call.
Model-specific
What is true of this model and not of its siblings
- Roles
- Primary, Admin, Standard, Basic and Duress.
- Codes
- Each has a four-digit code.
Stop boundary
When this stops being a self-service repair
- !If a user cannot be added, contact ADT through chat
- !If a code has been shared or compromised, change it straight away and remove any users who no longer need it
- !If a Duress code is needed, confirm with ADT that your plan includes professional monitoring
Evidence ledger
Sources behind this answer
Primary, Admin, Standard, Basic and Duress users.
Base setup and placement.
Notification troubleshooting.
Removing and adding devices.
The company and its products.
Exact questions
Common questions
Does a Basic user get an app login?+
No, a Basic user is a code-only user without an app login, so they can use the keypad but not the ADT+ app.
How many digits is a code?+
A user code has four digits, which the user enters on the keypad or the Base to arm and disarm the system.
What is Duress?+
A Duress code is a silent emergency code for professionally monitored systems, and it alerts the monitoring center when it is used.
Does Duress need monitoring?+
Yes, Duress needs professional monitoring, because the silent signal is sent to and acted on by the monitoring center.
Can Standard users arm?+
Yes, Standard users can arm and disarm the system, which is what most family members need day to day.
Can I track who disarmed?+
Yes, you can track who disarmed the system when each person has their own code, because the history records the user for each event.
Does adding a device need the system disarmed?+
Yes, the system must be disarmed before you add a device, so disarm it first and arm it again once the new device has been added and tested.
Which plans exist?+
ADT lists three plans: Video Connect, Self-Protect and Pro-Protect, and which features you get, such as professional monitoring, depends on the plan.
Is there a contract?+
No, ADT states there is no long-term contract, so you can choose a plan without committing to a fixed term.