ADT Base troubleshooting

Published specification

What is true of this model and changes how you fix it

• What it is
  The primary in-home controller for the ADT Blu system. It manages every paired sensor and device, includes a built-in keypad on top for arming/disarming, a built-in alarm siren, a built-in speaker and Emergency response buttons — though ADT states the Emergency feature works only on professionally monitored plans.
• Power
  Requires continuous AC power from an outlet within 5 feet that is not controlled by a switch, and carries a battery backup. It is not a battery-primary device the way the sensors are.
• Connectivity
  Needs both Wi-Fi at 2.4 GHz or 5 GHz and cellular service in the area where it is installed — ADT states the Base connects to its servers over both paths, not Wi-Fi alone.
• Placement
  ADT recommends a central, first- or second-floor location — a far corner or a basement can leave the Base unable to receive signals from sensors on the opposite side of the home, since it receives all sensor events wirelessly.
• Siren and keypad
  An alarm siren rated 85 dB at 10 ft, a built-in keypad on top and a speaker for voice prompts.
• Wi-Fi and Z-Wave
  Wi-Fi on 2.4 or 5 GHz is required, and Z-Wave support lets third-party devices connect.
• What the base does
  The base is the hub of an ADT system: it talks to the sensors, keypads and cameras, sounds the siren and reaches ADT's monitoring over Wi-Fi with cellular backup. If the base is offline, sensors may stop reporting, so check its power and connection first when something stops working.
• Status lights
  The light on the base changes color with the system state, such as armed, disarmed, offline or in a trouble condition, and ADT's status indicator article explains each color for your model.
• Resetting a base
  ADT's help articles describe how to restart the base for your model. A factory reset can remove the system from your account and may need ADT to set it up again, so use it only on ADT's advice.

Where these figures were read. help.adt.com/article/blu-adt-base-adtbase502r0 ("ADT Blu- ADT Base (ADTBASE502R0)")

Manufacturer support for this product line. ADT Support — ADT Blu- ADT Base (ADTBASE502R0). ADT's own overview and setup article for the ADT Base — the central hub every ADT Blu sensor and device reports to, with its own built-in keypad, siren, AC power with battery backup, Wi-Fi (2.4/5 GHz) and cellular uplink.

Also read for this model. ADT Help — ADT Smart Home Security Base; SafeWise — ADT Self Setup equipment and compatibility.