A Nest Hub that shows the wrong time, date or weather is most often using the wrong location or time zone. The Hub gets its local information from the Home address in Google Home, so open Home settings, Home address, and check it. If you moved or the Hub was in another place, update it. Owners have reported another oddity: the Hub shows the right time but speaks the wrong AM or PM, which Android Central documented, and which seems to be a service fault. If the clock on the screen is wrong, restart the Hub and check that it is online, since it takes the time from the network.
Wrong weather or commute information points to the address, and photo frame or clock style settings are separate. Check the language and region too. If the clock face on the Hub is wrong but the spoken time is right, the clock face setting may be set to a different time zone; check the Ambient mode and clock settings. The Hub's clock is also shown in Ambient mode, where several clock styles exist, so first confirm which clock you are reading; the clock face on the photo frame and the time in the status bar both come from the same time zone but are set in different places.
Differential
Likely causes of “Nest Hub (2nd gen) shows the wrong time, state or sensor reading”, and how to tell them apart
- 1
A wrong Home address
What separates it The time, weather or commute is for another place
How to confirm Correct the address in Home settings
- 2
The Hub is offline
What separates it The clock is stale
How to confirm Fix the connection and restart
- 3
A spoken AM and PM error
What separates it The Hub says the wrong half of the day
How to confirm Report it to Google
- 4
The wrong language or region
What separates it Local results are wrong
How to confirm Check them in the app
- 5
A moved device
What separates it The Hub was set up elsewhere
How to confirm Update the Home address
Before you touch a setting
Record this first — changing settings destroys the evidence
- The time and place the Hub shows
- The Home address saved
- Whether the Hub is online
- Whether it only misspeaks the time
Try in this order
0 of 12 completedCheck the Home address
ReversibleIn Home settings.
Update it if you moved
ReversibleEnter the new address.
Restart the Hub
ReversibleUnplug for ten seconds.
Check the connection
ReversibleWi-Fi must work.
Check language and region
ReversibleIn the app.
Report spoken errors
ReversibleTo Google.
Check the clock face setting
ReversibleIn the Hub's settings, Ambient, make sure the clock is set to local time.
Test an alarm
ReversibleSet an alarm for a few minutes ahead and see whether it rings on time.
Send feedback if the time is wrong after fixes
ReversibleUse the feedback option in Google Home so Google can look at the device.
Compare two clocks on the Hub
ReversibleCheck the clock on the home screen and the one in Ambient mode; if only one is wrong, it is a display setting.
Check the date format and 24-hour setting
ReversibleIn the Hub's settings, Language, and Time, make sure the format matches what you expect.
Say the time aloud
ReversibleAsk Hey Google, what time is it, and compare with the screen to see whether only the voice is wrong.
Model-specific
What is true of this model and not of its siblings
- Address
- The Home address drives the local information.
- Reported quirk
- Android Central described the Hub speaking the wrong AM or PM.
- Clock face
- A clock face that shows another time zone is a setting, not a fault.
- Alarms
- Alarms use the Home address's time zone.
- Weather
- The same address controls the weather card.
- Two displays
- The Ambient clock and the status clock are separate settings.
- Voice versus screen
- A correct screen with a wrong spoken time points at the service, not your settings.
- Travel
- A Hub that moved with you needs a new address.
Stop boundary
When this stops being a self-service repair
- !If the time stays wrong after fixing the address, contact Google Nest support
- !Report a spoken error
- !Check alarms
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why does my Nest Hub show the wrong time?+
The Home address or time zone is wrong.
Why does it say 3 am instead of 3 pm?+
A reported service quirk.
Does the Hub keep time offline?+
It takes it from the network.
How do I fix the weather?+
Correct the Home address.
Why is my Hub clock wrong?+
The Home address or a clock face setting.
Why is the weather for another city?+
The Home address is wrong.
Why is the Ambient clock different?+
It has its own style and time zone setting.
Why does the Hub say the time wrongly but show it right?+
A reported speech quirk.