Exact model-family answer directory
Nest Hub troubleshooting
Nest Hub (GA01331): the 2nd gen display; setup; reset; after outages, and a fix for each symptom below.
- The 2nd gen displayThe Nest Hub (2nd gen) is a 7-inch smart display powered from the mains, with no battery.
- SetupGoogle Home needs Location and Nearby devices (Android) or Bluetooth and Local Network (iPhone), and the phone must be within about ten to fifteen feet at first.
Nest Hub (2nd gen) does not respond to voice control
Open record Google Nest · batteryNest Hub (2nd gen) has power or battery problems
Open record Google Nest · offlineNest Hub (2nd gen) is offline or unavailable
Open record Google Nest · wrong readingNest Hub (2nd gen) shows the wrong time, state or sensor reading
Open record Google Nest · setupNest Hub (2nd gen) will not complete setup or pairing
Open record Google Nest · MatterNest Hub (2nd gen) will not connect through Matter, HomeKit or another platform
Open record Google Nest · Wi-FiNest Hub (2nd gen) will not stay connected to Wi-Fi
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- GA01331
Published specification
What is true of this model and changes how you fix it
- DisplayA 7-inch touchscreen in a 4.7 in high by 7.0 in wide enclosure.
- No cameraThis model has no camera at all — unlike the Nest Hub Max, which does. Any instruction involving video calling, camera-based gestures or a camera shutter belongs to the Max and not to this device.
- AudioA full-range speaker and 3 microphones.
- SensorsSoli, Ambient EQ and a temperature sensor. Soli is a radar sensor — it is what supports presence and gesture features without a camera, and it is also why this model can behave as though it sees you when it has no camera.
- PowerA DC power jack and a 15W power adapter. There is no battery, so it stops with the power and returns with it.
- ConnectivityWi-Fi, Bluetooth and Thread. The Thread radio matters: this device can act as infrastructure for Thread accessories in the home, so removing or replacing it can take other devices offline.
- PlatformMatter compatible, with an ARM CPU carrying a machine-learning hardware engine for on-device processing.
- ResetHold both volume buttons on the back for about ten seconds for a factory reset.
- After outagesUnplug the Hub for ten seconds and restart the router.
Where these figures were read. store.google.com/product/nest_hub_2nd_gen_specs (Nest Hub (2nd Gen)), Tech Specs
Manufacturer support for this product line. Google Nest Help — Google Nest speaker and display help. Official Google Nest/Home speaker and display setup, voice, media and Wi-Fi help.
Also read for this model. Google Home and Nest Help — Troubleshoot app connection during setup.
Exact questions
Questions that only have an answer for the Nest Hub (2nd gen)
Where is the camera on the Nest Hub (2nd Gen)?+
There isn't one. This model has no camera — the Nest Hub Max does. Instructions involving video calls, camera gestures or a physical camera shutter are written for the Max, which is the most common source of confusion between the two.
How does it detect me if it has no camera?+
Soli, a radar sensor. It supports presence and gesture features without any camera, which is a genuine privacy difference from camera-based displays and also why the device can appear to see you when it cannot.
My Thread devices went offline when I unplugged the Hub.+
That is expected and it is the most important thing to know about this device. It carries a Thread radio and can act as infrastructure for Thread accessories, so removing, moving or replacing it can take other devices offline with it. It has no battery, so a power cut does the same.
Can I use a different power adapter?+
Use the supplied 15W adapter. A DC jack that accepts a plug is not the same as a supply that delivers the right current, and an underpowered adapter produces restarts that read exactly like a failing device.
Does it work with Matter devices?+
Yes — it is Matter compatible and carries Thread, which is the combination that lets it act as a controller and a border router for Matter-over-Thread accessories rather than only as a display.
Does the Nest Hub 2nd gen have a battery?+
No.
How do I factory reset it?+
Hold both volume buttons for about ten seconds.