Ring's guide for an offline Alarm Pro says to open the Ring app, tap Your Ring Alarm is Offline at the top of the dashboard and tap Retry Connection, which tries the last network, or Still Can't Connect and Join Network to set up again. Make sure the base station is plugged in, and move it to an elevated, central, open place or closer to the router. If it is unresponsive or stuck in Alarm Cellular Backup, quickly press and release the reset pinhole on the back with a paper clip to reboot it, and do not hold the pinhole, because holding it factory resets the base station and forces you to set up the base station and every accessory again.
The checks in more detail
For the network, check other wifi devices, confirm network settings if the wifi name, password, equipment or provider changed, unplug the router and modem until all lights are off and plug them back in, and connect the base station directly to the router with ethernet, trying multiple ports and making sure it is the only ethernet device. For Alarm Pro specifically, choose Go to eero in the Ring app to troubleshoot with the eero app, and decide whether it is your main router or an extension of your network.
Unregistering is a last resort that means full setup again and factory resetting every alarm device. Z-Wave sensors that show offline can be retried, reconfigured or removed and re-added. If the base station drops at the same time each night, look for a scheduled router reboot or a firmware window, since the pattern points at the network rather than the alarm. A sensor that drops only when a specific appliance runs may be suffering interference, so note what is on when it fails.
Photograph the dashboard message and the base station lights when you contact Ring, since the pair usually tells support the state within a minute. Keep a note of the base station's position and any furniture you move near it, because a sofa or cabinet placed against it can quietly lower its range for every sensor. If the base station reconnects on its own after a few minutes each time, the router is probably handing out a new address or dropping the link briefly, and a fixed address reservation for the base station in the router settings often ends the pattern for good.
Differential
Likely causes of “Ring Alarm Pro Base Station is offline or unavailable”, and how to tell them apart
- 1
A network change
What separates it The base station went offline right after a router or a wifi password change
How to confirm Update the network settings on the base station, using the Join Network option in the app
- 2
A poor position
What separates it The connection is weak because the base station sits in a poor position
How to confirm Move the base station to a more central and higher position, away from metal and thick walls
- 3
A stuck cellular backup
What separates it The app shows an Alarm Cellular Backup state because the base station is stuck on its backup connection
How to confirm Give it a quick reboot with the reset pinhole, pressing only briefly and not holding it
- 4
Another ethernet device
What separates it The ethernet connection is unstable because another device shares that ethernet port
How to confirm Make the base station the only device on that ethernet connection, and check the cable
- 5
Weak Z-Wave links
What separates it Sensors show offline because their Z-Wave links to the base station are weak
How to confirm Retry, Reconfigure, or Remove and add the sensors again, choosing the least drastic option first
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact message shown on the Ring app dashboard
- Whether it is on wifi or ethernet
- Any changes made to the router or the wifi
- Which sensors show as offline in the app
Try in this order
0 of 7 completedTap Retry Connection
ReversibleTap Retry Connection in the app, which tries the last network that the base station used.
Check power and position
ReversibleCheck the power and the position of the base station, keeping it elevated and central in the home.
Restart router and modem
ReversibleRestart the router and the modem, leaving them unplugged until their lights go off, then plug them in.
Try ethernet
ReversibleTry ethernet with the base station as the only device connected on that cable, to test the link.
Reboot with the pinhole
ReversibleReboot the base station with the reset pinhole, using a quick press only and never holding it down.
Use Go to eero
ReversibleUse the Go to eero option for Alarm Pro, which opens the eero app for checking the network.
Contact Ring
ReversibleContact Ring before unregistering the base station, since unregistering removes it from your account entirely.
Model-specific
What is true of this model and not of its siblings
- Alarm Pro
- Has a built-in eero wifi 6 router.
- Z-Wave
- Sensors connect over Z-Wave, not wifi.
Stop boundary
When this stops being a self-service repair
- !If the base station stays offline after a reboot and ethernet, contact Ring Support
- !If only sensors are offline, reconfigure them rather than resetting the base station
- !If unregistering is needed, plan to reset every device
Evidence ledger
Sources behind this answer
Base station and Z-Wave reconnect steps.
Reconnect steps, 2.4 GHz, power and reset.
Backup internet.
eero extender mode.
The company and its products.
Exact questions
Common questions
What does Retry Connection do?+
Retry Connection tries the last network that the base station used, without changing any settings.
How do I reboot the base station?+
Quickly press and release the reset pinhole on the back, using a paper clip, to reboot it.
What if I hold the pinhole?+
If you hold the pinhole, it does a factory reset, which erases the settings.
What is Go to eero?+
Go to eero is a link to the eero app, which you use for network checks on the Alarm Pro.
Can I use ethernet?+
Yes, you can use ethernet, but the base station should be the only device on that port.
What if sensors are offline?+
If sensors are offline, use Retry, Reconfigure, or Remove and add them again in the app.
Is unregistering safe?+
Unregistering is a last resort only, since it removes the base station from your account.
Does Ring Alarm Pro need a subscription?+
Basic use works without one, but professional monitoring, cellular backup and saved recordings need a Ring Protect plan.
Which wifi bands does Alarm Pro use?+
Most current Ring devices support both 2.4 GHz and 5 GHz, and Alarm Pro also works as a wifi router in its own right.
What does the Device Health tile show for Alarm Pro?+
It shows signal strength, network, power and firmware status, and it is the first place to look when the base station misbehaves.
What is a Ring Chime Pro?+
A Chime Pro is a plug in chime that also extends the wifi signal to Ring devices, which helps those far from the router.
Where is the model number on Alarm Pro?+
It is on the label on the device, and it helps Ring support identify exactly which base station you have.