The Alarm Pro is a base station with a built-in eero wifi 6 router, so wifi troubleshooting has two layers. First, the Alarm Pro's connection to the internet: Ring's offline guide says to check other wifi devices, unplug the router and modem until every light is off and restart them, confirm settings if the network changed, and connect the base station straight to the router with ethernet on different ports. Second, its role: Ring explains how to use the Alarm Pro as your primary router or as an eero extender for an existing network, and its configuration steps differ.
The checks in more detail
In the Ring app the Go to eero option opens the eero app for network troubleshooting, and eero's own tools show whether the connection or the network is at fault. Move the base station to an elevated, central, open place, since walls and cabinets weaken the signal to sensors and devices. Sensors use Z-Wave, not wifi, so wifi faults do not explain offline sensors. With no internet, Alarm Pro can use 24/7 Backup Internet with a compatible subscription, giving 3 GB of cellular data a month, and it switches back on its own when the connection returns.
If it is stuck on cellular backup, use the backup troubleshooting article. Compare the base station's connection with a phone standing beside it, since a strong phone signal and a weak base station reading point at the base station's position or its radio. A mesh node near the base station can help a distant sensor no more than moving the base station centrally, because sensors connect to the base, not the router. If you switched internet providers, allow the new router to finish setting up, then use Join Network so the base station learns the new network.
Give the base station a fixed network address in the router if it keeps changing networks, since a router that hands out changing addresses can break a link that was working. When you change wifi providers or routers, plan the switch for a time you are home, run Join Network straight away and test one sensor, since an alarm that silently stays on the old network is worse than one that is plainly offline.
Differential
Likely causes of “Ring Alarm Pro Base Station will not stay connected to Wi-Fi”, and how to tell them apart
- 1
A router or modem fault
What separates it There is no internet because the router or the modem has a fault
How to confirm Restart the router and the modem, then wait for all of the lights to settle before you test
- 2
The wrong network role
What separates it The Alarm Pro conflicts with another router because both are trying to act as the main router
How to confirm Choose whether the Alarm Pro is the primary router or an extender, and set the other router to match
- 3
A poor position
What separates it The wifi is weak because the base station is in a poor position
How to confirm Move the base station to a central, open place, away from metal and thick walls
- 4
Stuck cellular backup
What separates it The backup internet stays on because the base station is stuck in its cellular backup state
How to confirm Give it a quick reboot, and check that the main router is working and that ethernet is connected
- 5
A change in network settings
What separates it The base station went offline after a change to the network settings
How to confirm Update the settings on the base station, so that they match the new network details
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether it is primary or extender
- The status shown in the eero app
- The lights that are showing on the router and the modem
- Whether an ethernet cable connection works
Try in this order
0 of 7 completedRestart router and modem
ReversibleRestart the router and the modem, and wait for all their lights to settle before you carry on.
Try ethernet
ReversibleTry ethernet, using different ports on the router, to check whether the wired link works.
Choose the network role
ReversibleChoose the network role, deciding whether the Alarm Pro is the primary router or an extender.
Use Go to eero
ReversibleUse Go to eero, which opens the eero app, so that you can check the network from there.
Move the base station
ReversibleMove the base station to a central and elevated position in the home, with clear space around it.
Check backup internet
ReversibleCheck the backup internet if it stays on, since it should switch back when the main link returns.
Contact Ring
ReversibleContact Ring if it stays offline, and tell them the eero status and what ethernet does.
Model-specific
What is true of this model and not of its siblings
- eero
- Uses eero's own app for network settings.
- Backup
- 24/7 Backup Internet needs a compatible subscription.
Stop boundary
When this stops being a self-service repair
- !If ethernet also fails, contact your internet provider about the connection
- !If the eero app shows a fault, follow eero's steps
- !If it is stuck on backup, contact Ring Support and tell them what the app shows
Evidence ledger
Sources behind this answer
Base station and Z-Wave reconnect steps.
eero extender mode.
Backup internet.
Setup checklist.
The company and its products.
Exact questions
Common questions
Does Alarm Pro have a router?+
Yes, the Alarm Pro has a built in eero wifi 6 router, so it can act as your router.
Can it extend my wifi?+
Yes, it can extend your wifi, by working as an eero extender for the network.
How much backup data is included?+
A compatible subscription includes 3 GB of backup data a month, for when the main link fails.
Does it switch back automatically?+
Yes, it switches back to your normal internet automatically once that connection returns.
Should I use ethernet to test?+
Yes, use ethernet to test, since it shows whether the problem is the wireless part of the network.
What is Motion Wizard?+
Motion Wizard is an in app guide that helps you tune the motion settings of the cameras that are linked to your Ring account.
What are Modes on Ring Alarm?+
Modes are the Disarmed, Home and Away settings, and they control which sensors and devices are armed at any time.
How long can a firmware update take?+
An update can take up to about five minutes, and you should not remove power from the base station while it runs.
Who can update the firmware?+
Only the account owner can start an update, so shared users will not see that option in their own app.
What is a Ring power cycle?+
A power cycle means unplugging the device for about ten seconds, or removing its battery, then restoring power to restart it.