Manufacturer and model directory
Ring smart model troubleshooting
Ring smart troubleshooting covers 9 model families: Ring doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam), Battery Doorbell Plus, Video Doorbell Wired, Stick Up Cam Battery, Spotlight Cam Pro, Floodlight Cam Wired Pro and 3 more. Choose the complete Ring model family before opening a fix, and read the model number off your label first.
Exact modelObserved symptomFirst safe testVerificationStop condition
Browse by platform
72 complete records in this directoryRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam)5AT2S2 · 14 answersBattery Doorbell Plus5F77E9 · 14 answersVideo Doorbell Wired5AT3T5 · 14 answersStick Up Cam BatteryStick Up Cam Battery, 3rd generation (the model number is printed on the label behind the mount) · 14 answersSpotlight Cam ProSpotlight Cam Pro (sold in Battery, Wired and Plug-In versions; the model number is on the device label) · 14 answersFloodlight Cam Wired ProFloodlight Cam Wired Pro (the model number is printed on the label inside the mounting bracket) · 14 answersIndoor Cam (2nd Gen)Indoor Cam (2nd Gen) (the model number is on the label on the base) · 14 answersAlarm Pro Base StationAlarm Pro Base Station (the model number is on the label on the underside of the base station) · 12 answersChime Pro (2nd Gen)Chime Pro (2nd Gen) (the model number is on the label beside the plug) · 12 answers
Ring · firmware
Ring Alarm Pro Base Station firmware update is stuck or failed
Open record Ring · batteryRing Alarm Pro Base Station has power or battery problems
Open record Ring · offlineRing Alarm Pro Base Station is offline or unavailable
Open record Ring · routineRing Alarm Pro Base Station routine, schedule or automation is not running
Open record Ring · shared accessRing Alarm Pro Base Station shared users or family members cannot control it
Open record Ring · wrong readingRing Alarm Pro Base Station shows the wrong time, state or sensor reading
Open record Ring · setupRing Alarm Pro Base Station will not complete setup or pairing
Open record Ring · MatterRing Alarm Pro Base Station will not connect through Matter, HomeKit or another platform
Open record Ring · factory resetRing Alarm Pro Base Station will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Alarm Pro Base Station will not stay connected to Wi-Fi
Open record Ring · voice controlRing Battery Doorbell Plus does not respond to voice control
Open record Ring · firmwareRing Battery Doorbell Plus firmware update is stuck or failed
Open record Ring · batteryRing Battery Doorbell Plus has power or battery problems
Open record Ring · offlineRing Battery Doorbell Plus is offline or unavailable
Open record Ring · motion detectionRing Battery Doorbell Plus misses motion or records too many events
Open record Ring · notificationsRing Battery Doorbell Plus notifications are late, missing or excessive
Open record Ring · routineRing Battery Doorbell Plus routine, schedule or automation is not running
Open record Ring · shared accessRing Battery Doorbell Plus shared users or family members cannot control it
Open record Ring · wrong readingRing Battery Doorbell Plus shows the wrong time, state or sensor reading
Open record Ring · setupRing Battery Doorbell Plus will not complete setup or pairing
Open record Ring · factory resetRing Battery Doorbell Plus will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Battery Doorbell Plus will not stay connected to Wi-Fi
Open record Ring · voice controlRing Chime Pro (2nd Gen) does not respond to voice control
Open record Ring · firmwareRing Chime Pro (2nd Gen) firmware update is stuck or failed
Open record Ring · batteryRing Chime Pro (2nd Gen) has power or battery problems
Open record Ring · offlineRing Chime Pro (2nd Gen) is offline or unavailable
Open record Ring · notificationsRing Chime Pro (2nd Gen) notifications are late, missing or excessive
Open record Ring · routineRing Chime Pro (2nd Gen) routine, schedule or automation is not running
Open record Ring · shared accessRing Chime Pro (2nd Gen) shared users or family members cannot control it
Open record Ring · wrong readingRing Chime Pro (2nd Gen) shows the wrong time, state or sensor reading
Open record Ring · setupRing Chime Pro (2nd Gen) will not complete setup or pairing
Open record Ring · MatterRing Chime Pro (2nd Gen) will not connect through Matter, HomeKit or another platform
Open record Ring · factory resetRing Chime Pro (2nd Gen) will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Chime Pro (2nd Gen) will not stay connected to Wi-Fi
Open record Ring · firmwareRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) firmware update is stuck or failed
Open record Ring · batteryRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) has power or battery problems
Open record Ring · offlineRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) is offline or unavailable
Open record Ring · motion detectionRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) misses motion or records too many events
Open record Ring · notificationsRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) notifications are late, missing or excessive
Open record Ring · routineRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) routine, schedule or automation is not running
Open record Ring · shared accessRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) shared users or family members cannot control it
Open record Ring · wrong readingRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) shows the wrong time, state or sensor reading
Open record Ring · video blurryRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) video is blurry, dark, frozen or delayed
Open record Ring · setupRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) will not complete setup or pairing
Open record Ring · MatterRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) will not connect through Matter, HomeKit or another platform
Open record Ring · factory resetRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) will not reset or needs to be reset safely
Open record Ring · Wi-FiRing doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) will not stay connected to Wi-Fi
Open record Ring · voice controlRing Floodlight Cam Wired Pro does not respond to voice control
Open record Ring · shared accessRing Floodlight Cam Wired Pro shared users or family members cannot control it
Open record Ring · MatterRing Floodlight Cam Wired Pro will not connect through Matter, HomeKit or another platform
Open record Ring · voice controlRing Indoor Cam (2nd Gen) does not respond to voice control
Open record Ring · firmwareRing Indoor Cam (2nd Gen) firmware update is stuck or failed
Open record Ring · shared accessRing Indoor Cam (2nd Gen) shared users or family members cannot control it
Open record Ring · setupRing Indoor Cam (2nd Gen) will not complete setup or pairing
Open record Ring · MatterRing Indoor Cam (2nd Gen) will not connect through Matter, HomeKit or another platform
Open record Ring · factory resetRing Indoor Cam (2nd Gen) will not reset or needs to be reset safely
Open record Ring · voice controlRing Spotlight Cam Pro does not respond to voice control
Open record Ring · shared accessRing Spotlight Cam Pro shared users or family members cannot control it
Open record Ring · wrong readingRing Spotlight Cam Pro shows the wrong time, state or sensor reading
Open record Ring · factory resetRing Spotlight Cam Pro will not reset or needs to be reset safely
Open record Ring · shared accessRing Stick Up Cam Battery shared users or family members cannot control it
Open record Ring · video blurryRing Stick Up Cam Battery video is blurry, dark, frozen or delayed
Open record Ring · factory resetRing Stick Up Cam Battery will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Stick Up Cam Battery will not stay connected to Wi-Fi
Open record Ring · motion detectionRing Video Doorbell Wired misses motion or records too many events
Open record Ring · shared accessRing Video Doorbell Wired shared users or family members cannot control it
Open record Ring · wrong readingRing Video Doorbell Wired shows the wrong time, state or sensor reading
Open record Ring · video blurryRing Video Doorbell Wired video is blurry, dark, frozen or delayed
Open record Ring · setupRing Video Doorbell Wired will not complete setup or pairing
Open record Ring · MatterRing Video Doorbell Wired will not connect through Matter, HomeKit or another platform
Open record Ring · factory resetRing Video Doorbell Wired will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Video Doorbell Wired will not stay connected to Wi-Fi
Open recordFind your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Ring answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| Ring doorbells and security cameras (Pro 2, Battery Doorbell Plus, Wired, Stick Up, Spotlight, Floodlight and Indoor Cam) | 5AT2S2 | 7 researched |
| Battery Doorbell Plus | 5F77E9 | 7 researched |
| Video Doorbell Wired | 5AT3T5 | 3 researched |
| Stick Up Cam Battery | Stick Up Cam Battery, 3rd generation (the model number is printed on the label behind the mount) | 6 researched |
| Spotlight Cam Pro | Spotlight Cam Pro (sold in Battery, Wired and Plug-In versions; the model number is on the device label) | 3 researched |
| Floodlight Cam Wired Pro | Floodlight Cam Wired Pro (the model number is printed on the label inside the mounting bracket) | 3 researched |
| Indoor Cam (2nd Gen) | Indoor Cam (2nd Gen) (the model number is on the label on the base) | 7 researched |
| Alarm Pro Base Station | Alarm Pro Base Station (the model number is on the label on the underside of the base station) | 3 researched |
| Chime Pro (2nd Gen) | Chime Pro (2nd Gen) (the model number is on the label beside the plug) | 5 researched |