Ring Floodlight Cam Wired Pro shared users or family members cannot control it

The checks in more detail

Tell them to accept the invitation by email and sign in. If you are not the owner, ask the owner to send it, since the option does not appear for shared users. The Wired Pro generates a lot of alerts, because it has motion zones, a bird's-eye view and the siren, so shared users sometimes complain of alert overload or of missing alerts. Alerts are controlled per person: each shared user sets their own notification choices in the app, under the device's settings, and the owner cannot change them.

A person who receives nothing may have notifications off in the phone's settings, or may have the camera's alerts muted for the shared user. Ask them to check Notification Settings for the device and the phone's own notification settings. The owner can control who can use the siren and the lights, so check the permissions if someone cannot trigger them. The camera needs power and a good signal for shared users to see live view, so if live view fails only for the shared user, test it on the owner's phone too;

if it fails for both, the camera is the issue. Features that depend on a Ring Protect plan, such as recorded history, apply to everyone. For a longer-term guest, shared access suits better than giving away the owner login, and the owner can remove the person afterwards. If invitations fail, send a new one, update the app and contact Ring with the account email. Because the camera is wired into the house, any electrical work should be done by a qualified electrician.