Ring Indoor Cam (2nd Gen) will not reset or needs to be reset safely

The checks in more detail

find the small setup button on top of the camera, press and hold it for 20 seconds, and let go. The camera restarts and flashes until it is ready to be set up as new. Because it records inside your home, you should reset it before it leaves your hands for any reason, whether you are giving it to a friend, selling it or sending it back, and you should take it off your Ring account first so that the new owner can add it without a clash.\n\nThink about the camera's past as well.

If it was in a bedroom or a nursery, a reset wipes its network and account link, but any recordings stored in your Ring cloud history stay with your account, so download anything you want to keep and delete the rest through the app before you hand the device on. After a reset your privacy schedule, motion zones and alert choices are gone, so note them. When you set the camera up again, delete the old entry first, then add the camera with the QR code, and choose a spot with a strong signal.

Cameras that were moved around the house often end up with a weak connection, so check the signal reading in the device details. If the camera will not accept the 20-second press, try another outlet and a different cable, since a failing power cable looks like a dead camera, and make sure you are pressing the top button and not the privacy shutter. A camera that keeps dropping off after a reset may be reaching a router that has changed bands. If none of this works, contact Ring support, who can check the device and the account.