Ring Video Doorbell Wired video is blurry, dark, frozen or delayed

The checks in more detail

Test the upload speed of your internet, since the doorbell sends video upstream, and a slow upload, shared with other devices, lowers the quality. Pause large uploads, such as backups, while you test. Clean the lens and the area around it with a soft dry cloth, since spots, dust and cobwebs blur the picture, and webs glow in the infrared at night. Check the light: a doorbell facing a bright sky shows visitors as shapes, and the night view uses infrared, which reflects off a close wall or glass door and washes out the picture;

tilt the doorbell with the wedge if it is available. Keep the power good: a weak transformer can lower performance, as the wired model needs a rated supply. Check the video settings in the app, such as the resolution option for live view, and the Video Settings for the doorbell. Compare live view with a recorded clip; if the clip is clear and live view is not, the live link is at fault. Restart the doorbell by switching the breaker off and on. Update the app and the firmware. Compare two phones to rule out the viewer.

If the picture stays poor with a good signal, clean lens and good power, contact Ring support. The wired model records at a fixed field of view, so a picture that looks soft at the edges is a lens effect and not a fault, and moving the doorbell closer to the path or using the app's zoom on a clip gives more detail. Because it is on all the time, check its temperature in hot weather: a doorbell in direct summer sun may reduce performance, and shade from a porch roof helps. After any wiring change, test live view and a recorded clip on the same day.