A SimpliSafe temperature sensor monitors a room for a cold or hot reading, such as a frozen pipe risk in an unheated space, and a factory reset is for a sensor that will not pair, reports an odd value or has come from another system. First check the simple causes. Replace the battery with the type named in the guide, since a weak battery causes wrong readings and drops. Check the sensor's place: it should be where the temperature matters, away from a heater, a window in direct sun, a vent or the exterior wall, any of which gives a false reading.
The checks in more detail
Look in the app for the sensor's status and the reading, and compare it with a thermometer in the same spot. If it still misbehaves, remove it from the system in the app, which clears its pairing, and reset it. SimpliSafe's help page for the temperature sensor describes how to put the sensor in pairing mode, which differs between versions, so follow the page for yours. After the reset, add the sensor again in the app, choose the room, and set the alert thresholds, such as an alert when the temperature falls to the level at which pipes are at risk. Give the thresholds a margin so that you get time to act.
Test it by holding the sensor in your hand or cooling it briefly, noting that the reading changes in the app after a short delay, since sensors report at intervals to save the battery. A sensor that works but lags is normal. A sensor that reports a value that never changes may have lost contact. Keep it within range of the base station. If it will not pair after a reset and a fresh battery, contact SimpliSafe with the serial number, as a faulty sensor can be replaced under warranty. In cold weather, batteries lose capacity, so check them before winter.
A temperature sensor earns its place in rooms where a failure would cost money, such as a basement with a water heater, a crawl space with pipes, a garage with a freezer or a wine cellar. Alerts at the low end warn you of a heating failure before pipes freeze, and alerts at the high end tell you that a freezer or a cellar has warmed. Pick a low threshold that leaves you time to get there, a few degrees above freezing for a pipe, and note that the reading will lag behind the real temperature by some minutes. If you leave the house for the winter, ask someone to check the alerts reach their phone as well as yours.
Differential
Likely causes of “SimpliSafe Temperature Sensor will not reset or needs to be reset safely”, and how to tell them apart
- 1
A weak battery
What separates it Wrong readings or drops
How to confirm Replace the battery
- 2
A poor position
What separates it Readings do not match the room
How to confirm Move it away from heat, sun and vents
- 3
A bad pairing
What separates it The app cannot find it
How to confirm Remove it in the app and pair it again
- 4
Thresholds set too tight
What separates it Frequent alerts
How to confirm Adjust the thresholds with a margin
- 5
A faulty sensor
What separates it It will not pair after a reset
How to confirm Contact SimpliSafe
Before you touch a setting
Record this first — changing settings destroys the evidence
- When the problem began and what changed
- Any message on the base station or in the app
- Whether other sensors work
- The device model and the system's serial number
Try in this order
0 of 6 completedReplace the battery
ReversibleAnd check the position.
Compare with a thermometer
ReversibleIn the same spot.
Remove it in the app
ReversibleTo clear its pairing.
Reset it
ReversiblePer the help page.
Add it and set thresholds
ReversibleIn the app.
Contact SimpliSafe
ReversibleIf it will not pair.
Model-specific
What is true of this model and not of its siblings
- Thresholds
- They set when you get an alert.
- Reporting interval
- It saves the battery.
Stop boundary
When this stops being a self-service repair
- !If the steps do not clear it, contact the maker with the model and the system details
- !Do not leave the alarm disarmed for long
- !Keep the app and the base station updated
Evidence ledger
Sources behind this answer
Exact questions
Common questions
When do I reset the sensor?+
If it will not pair or reads oddly.
Why does the reading lag?+
It reports at intervals.
Where should it go?+
Where the temperature matters.
Do cold nights affect the battery?+
Yes.