SimpliSafe Water Sensor shared users or family members cannot control it

The checks in more detail

Open the SimpliSafe app and look at the notification settings for the system and for each person who has an app login. Each person can choose which alerts they receive, including water alerts, by push notification, text or email, so check that the people who should hear about a leak have those alerts turned on. To give someone the ability to see and manage the sensor, add them as a user of the account, or give them the login for the app, depending on how you want to share it.

SimpliSafe lets the main account holder add other app users with different rights, and PINs for the base station are a separate list for those who arm and disarm on site. A renter, a family member who lives elsewhere or a neighbor who looks after the house in your absence may need the leak alert and not the ability to arm the system, so choose the alert settings with this in mind. A water sensor needs to be placed where water first appears, such as under a sink, behind a toilet or next to a water heater, with its probes on the floor.

Check that its battery is fresh, and test it by touching the probes with a damp cloth, which should trigger an alert on the phones that receive them. If a person does not get the alert, check their notification permissions on their phone and their settings in the app. After a leak alert, dry the sensor before you reset it. Review who receives alerts when the household changes. Contact SimpliSafe if the sensor shows in the app but sends no alerts to anyone.