Direct answer
The wrong speaker may respond because devices share a room/group incorrectly, microphone sensitivity differs, or preferred-speaker settings route responses elsewhere.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleSay the wake word midway between devices and note which device lights up and which produces audio.
Run the smallest isolation test
ReversibleCheck room assignments, duplicate device names and preferred speaker settings; clean blocked microphones.
Correct only the proven cause
ReversibleMove or rename devices and adjust supported wake sensitivity rather than deleting the whole home.
Verify before changing anything else
ReversibleRepeat commands from normal positions with doors open and closed.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Say the wake word midway between devices and note which device lights up and which produces audio.
What is the safest isolation test?+
Check room assignments, duplicate device names and preferred speaker settings; clean blocked microphones.
When should I stop troubleshooting?+
Do not place microphones in unsafe heat/moisture or disclose private recordings during support.
Answer for the exact device and software version shown above.