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LG G5 OLED evo TV keeps restarting or will not stay on

LG G5 OLED evo TV keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to OLED55/65/77/83/97G5*.

An LG G5 OLED that restarts by itself, will not stay on or turns itself off shows one of a few patterns, and the first step is to rule out the settings that turn it off on purpose. In Settings, General, System, Timers, check the Sleep timer, Auto power off and any Off timer, and in the Eco or Energy saving settings check any option that turns the TV off after a period with no input. Simplink (HDMI-CEC) lets a connected device, such as a soundbar or console, turn the TV on and off, so turn it off for a test. Next look at the power.

The checks in more detail

Plug the TV directly into a wall outlet and not into a strip, and check the cord. Unplug the TV for a minute to clear its state. Keep the TV ventilated, since OLED panels with heavy HDR use get warm, and a TV pushed against a wall with no gap runs hotter. Software causes include an app that crashes the system: note which app was running at the restart and update or reinstall it, and keep webOS up to date in Settings, General, About This TV, Check for updates, since LG patches restart bugs. A TV that restarts when a particular device is connected may be affected by that device's HDMI signal, so disconnect devices one at a time.

Reset the picture settings, as a custom setting rarely causes restarts, but a bad profile might. A restart loop at the LG logo that does not finish needs a power cycle, then a factory reset from the settings if the menu loads, which erases accounts, so back up logins. The OLED panel has pixel refresh routines that run after the TV has been off for hours; the screen may click or the TV may go dark for a moment, which is normal and not a fault.

If the TV restarts with nothing connected, on a good outlet and updated software, a power board fault is likely and LG support should repair it under warranty, which is usually a year with an extension for the panel in some regions. Keep a short record of the restart: the date, the time, what was playing and whether a device was on. Patterns tell you more than any menu. A restart at a set time suggests a timer; a restart during a particular app suggests that app; a restart when the heating comes on suggests a power spike. Bring this record to the support call, because it shortens the diagnosis and shows you have already ruled out the usual causes.

Differential

Likely causes of “LG G5 OLED evo TV keeps restarting or will not stay on”, and how to tell them apart

  1. 1

    Timers or energy-saving options

    What separates it The TV turns off by itself

    How to confirm Check Timers and Eco settings

  2. 2

    Simplink commands

    What separates it A device switches the TV off

    How to confirm Turn Simplink off for a test

  3. 3

    A weak outlet or heat

    What separates it Random restarts

    How to confirm Plug into the wall and give it air

  4. 4

    An app crash

    What separates it Restart during an app

    How to confirm Update or reinstall the app

  5. 5

    A power board fault

    What separates it Restarts with nothing connected

    How to confirm Contact LG under warranty

Before you touch a setting

Record this first — changing settings destroys the evidence

  • When it restarts
  • The timers and Eco settings
  • The outlet
  • The apps and devices in use

Try in this order

0 of 6 completed
  1. Check timers

    Reversible

    Sleep and Auto power off.

  2. Turn Simplink off

    Reversible

    For a test.

  3. Plug into the wall

    Reversible

    And give it air.

  4. Update webOS

    Reversible

    And the apps.

  5. Disconnect devices

    Reversible

    One at a time.

  6. Contact LG

    Reversible

    If it restarts alone.

Model-specific

What is true of this model and not of its siblings

Timers
Check them first.
Panel refresh
It runs after long off periods.

Stop boundary

When this stops being a self-service repair

  • !If it restarts with nothing connected, contact LG
  • !If it is stuck in a boot loop, ask support about recovery
  • !Check the warranty

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my LG G5 turn itself off?+

A timer, Simplink or a power issue.

Is the panel refresh normal?+

Yes, after hours off.

Should I use a strip?+

Plug straight into the wall.

Wrong device or version?

Match the path before repeating the steps.

Match another device