Manufacturer and model directory
LG tv model troubleshooting
LG tv troubleshooting covers 10 model families: G4 OLED TV, LG TV line (OLED evo, QNED and UHD), B4 OLED TV, C3 OLED TV, B3 OLED TV, QNED90T MiniLED TV and 4 more. Choose the complete LG model family before opening a fix, and read the model number off your label first.
Exact modelObserved symptomFirst safe testVerificationStop condition
Browse by platform
21 complete records in this directoryG4 OLED TVOLED55/65/77/83/97G4* · 16 answersLG TV line (OLED evo, QNED and UHD)OLED C4, with the other LG OLED, QNED and UHD models in the model notes · 16 answersB4 OLED TVOLED48/55/65/77/83B4* · 16 answersC3 OLED TVOLED42/48/55/65/77/83C3* · 16 answersB3 OLED TVOLED55/65/77B3* · 16 answersQNED90T MiniLED TV65/75/86QNED90T* · 16 answersQNED85T TV55/65/75/86QNED85T* · 16 answersCX OLED TVOLED48/55/65/77CX* · 16 answersG5 OLED evo TVOLED55/65/77/83/97G5* · 16 answersC5 OLED evo TVOLED42/48/55/65/77/83C5* · 16 answers
LG · eARC
LG B3 OLED TV ARC or eARC soundbar audio is not working
Open record LG · flickerLG B4 OLED TV screen flickers, flashes or goes black intermittently
Open record LG · Wi-FiLG C3 OLED TV will not connect to Wi-Fi or keeps disconnecting
Open record LG · too darkLG C5 OLED evo TV picture is too dark or keeps dimming
Open record LG · remote not workingLG C5 OLED evo TV remote will not control the TV
Open record LG · BluetoothLG C5 OLED evo TV will not pair with Bluetooth headphones or speakers
Open record LG · too darkLG CX OLED TV picture is too dark or keeps dimming
Open record LG · colors wrongLG G5 OLED evo TV colors look wrong, washed out or tinted
Open record LG · no soundLG G5 OLED evo TV has picture but no sound
Open record LG · restartingLG G5 OLED evo TV keeps restarting or will not stay on
Open record LG · remote not workingLG G5 OLED evo TV remote will not control the TV
Open record LG · colors wrongLG QNED85T TV colors look wrong, washed out or tinted
Open record LG · apps not workingLG QNED90T MiniLED TV apps will not open, update or install
Open record LG · colors wrongLG TV line (OLED evo, QNED and UHD) colors look wrong, washed out or tinted
Open record LG · no soundLG TV line (OLED evo, QNED and UHD) has picture but no sound
Open record LG · no pictureLG TV line (OLED evo, QNED and UHD) has sound but no picture
Open record LG · restartingLG TV line (OLED evo, QNED and UHD) keeps restarting or will not stay on
Open record LG · too darkLG TV line (OLED evo, QNED and UHD) picture is too dark or keeps dimming
Open record LG · remote not workingLG TV line (OLED evo, QNED and UHD) remote will not control the TV
Open record LG · flickerLG TV line (OLED evo, QNED and UHD) screen flickers, flashes or goes black intermittently
Open record LG · BluetoothLG TV line (OLED evo, QNED and UHD) will not pair with Bluetooth headphones or speakers
Open recordProduct lines
How the 10 LG families here actually differ
Each group below is diagnosed differently, so settle which one yours is before following a fix.
LG TV; OLED/QNED/LCD panel, webOS year, HDMI bandwidth and Magic Remote vary by model.
- G4 OLED TV OLED55/65/77/83/97G4*
- LG TV line (OLED evo, QNED and UHD) OLED C4, with the other LG OLED, QNED and UHD models in the model notes; also B5 OLED TV (OLED48/55/65/77/83B5*); C2 OLED TV (OLED42/48/55/65/77/83C2*); G3 OLED evo TV (OLED55/65/77/83G3*); M4 wireless OLED TV (OLED65/77/83/97M4*); UR9000 UHD TV (43/50/55/65/75UR9000*)
- B4 OLED TV OLED48/55/65/77/83B4*
- C3 OLED TV OLED42/48/55/65/77/83C3*
- B3 OLED TV OLED55/65/77B3*
- QNED90T MiniLED TV 65/75/86QNED90T*
- QNED85T TV 55/65/75/86QNED85T*
- CX OLED TV OLED48/55/65/77CX*
2025 LG TV; OLED/QNED panel, webOS release, HDMI bandwidth and Magic Remote vary by model and size.
- G5 OLED evo TV OLED55/65/77/83/97G5*
- C5 OLED evo TV OLED42/48/55/65/77/83C5*
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. LG answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| G4 OLED TV | OLED55/65/77/83/97G4* | 3 researched |
| LG TV line (OLED evo, QNED and UHD) | OLED C4, with the other LG OLED, QNED and UHD models in the model notes; also B5 OLED TV (OLED48/55/65/77/83B5*); C2 OLED TV (OLED42/48/55/65/77/83C2*); G3 OLED evo TV (OLED55/65/77/83G3*); M4 wireless OLED TV (OLED65/77/83/97M4*); UR9000 UHD TV (43/50/55/65/75UR9000*) | 18 researched |
| B4 OLED TV | OLED48/55/65/77/83B4* | 3 researched |
| C3 OLED TV | OLED42/48/55/65/77/83C3* | 3 researched |
| B3 OLED TV | OLED55/65/77B3* | 3 researched |
| QNED90T MiniLED TV | 65/75/86QNED90T* | 3 researched |
| QNED85T TV | 55/65/75/86QNED85T* | 3 researched |
| CX OLED TV | OLED48/55/65/77CX* | 3 researched |
| G5 OLED evo TV | OLED55/65/77/83/97G5* | 4 researched |
| C5 OLED evo TV | OLED42/48/55/65/77/83C5* | 4 researched |