Use the front model name plus the product/serial label or Settings report. Product numbers distinguish region, feature set and supplies. The product number can differ from the model name by region, and ink or toner is matched to it, so read both before ordering supplies.
What this covers
- Consumer inkjet, laser and multifunction printers
What it does not cover
Try in this order
0 of 7 completedCapture the exact state
ReversiblePrint a configuration/status page when possible.
Separate the likely fault domains
ReversibleSeparate the printer number from cartridge, printhead and regulatory identifiers.
Correct only the proven, accessible condition
ReversibleUse the full product number for firmware, errors and supplies.
Print a configuration or status report if you can
ReversibleUse the printer's menu to print a configuration or network page. It lists the exact model, the product number, the firmware version and the network address, which saves reading tiny labels.
Otherwise read the label at the back or under a cover
ReversibleLook at the back, the underside or inside a cartridge or scanner cover for a label with the model, the product number and the serial number. Photograph it with the printer switched off.
Keep the printer number apart from supply and part numbers
ReversibleCartridges, printheads and maintenance boxes have their own numbers. Use the full product number for firmware, drivers and error codes, and the supply number only for ink or toner.
Verify once before going farther
ReversibleConfirm the manufacturer returns the same printer/options.
HP
What the printer label shows and where it is
The label carries two different numbers, and parts and drivers need the right one.
- Where
- HP says the label may be inside the printer cartridge access area or on the back of the printer, and on some older printers on the bottom.
- Product number
- A six-character code that identifies a product type, used for ordering parts.
- Serial number
- A unique number for each individual printer, labeled Serial Number, Serial No, S/N or SN; you might need to open the ink cartridge access area to see it.
Stop boundary
When this stops being a self-service repair
- !Switch the printer off and unplug it before reaching inside to read a label, and do not open covers marked with a warning.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “Where to find a printer product number and model”
What is the difference between the model name and the product number?+
The model name is the marketing name on the front. The product number distinguishes the region, the feature set and the supplies, so use it for drivers and support.
Where do I find the serial number for a warranty claim?+
It is on the label at the back or underside, and on the configuration page on most printers.
Can I get the model from the computer?+
Yes. The printer's entry in the system's printer settings shows its name, and the driver's properties page or the maker's app can show the full model and the firmware.
Which number do I give for parts?+
HP says the six-character product number is used for ordering parts, and the serial number is unique to your printer.
The label is not on the back. Where next?+
Open the cartridge access door; HP says the label can be inside the printer's cartridge access area.
Where can I print a report that lists the model?+
Most printers can print a configuration or status page from the settings menu, and it lists model, serial and firmware. You can also read them from the printer's web page on your network.
Can I find the model without the printer in front of me?+
Look at your purchase record, your account for the manufacturer's app or the driver list on your computer, which usually shows the full name and sometimes the product number.