Manufacturer and model directory
Samsung cooking model troubleshooting
Samsung cooking troubleshooting covers 2 model families: range or oven, Flex Duo NE63T8751 electric range. Choose the complete Samsung model family before opening a fix, and read the model number off your label first.
Samsung's ranges include the NE63T8751 with the Flex Duo oven, a removable Smart Divider that turns one oven into two zones, and the directory lists them by model. The problems owners report are an oven that heats only half, a display that does not respond, a cooktop element that stays cold, self-clean smoke and a SmartThings connection that drops. Flex Duo explains a good number of the odd oven behaviors.
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Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Samsung answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| range or oven | NE63A6511S*; also NE63B8611 induction range (NE63B8611S*); NX60A6511 gas range (NX60A6511S*); Flex Duo NX60T8751 gas range (NX60T8751S*); NQ70T5511 microwave combination wall oven (NQ70T5511D*) | 15 researched |
| Flex Duo NE63T8751 electric range | NE63T8751S* | 3 researched |
Samsung ranges and ovens: Flex Duo, displays and self-clean
If only half the oven heats, check whether Flex Duo mode is on and the divider is in place, since each zone is set separately. A dead or frozen display is usually a lock, a damp panel or a tripped double breaker, and a reset at the breaker clears a hang. A radiant cooktop element that does not heat is the element or its control, and the glass stays hot after use by design.
The label is on the frame inside the oven. SmartThings pairs on 2.4 gigahertz. Wipe heavy spills before a high-heat self-clean, run it with the divider out and let the door unlock before wiping the ash.
Why is only half my Samsung oven heating?
Flex Duo may be on with the divider installed.
Where is the model label?
On the frame inside the oven.