Direct answer
For the LG WashTower WKEX300H washer section, the location and cycle stage of the first drop matters more than the final puddle. First, dry the floor and observe the first leak during fill, tumble/agitation and drain.
What this covers
- LG WashTower WKEX300H washer section (WKEX300H*)
- WashTower model with center controls; confirm washer versus dryer status.
- The specific fault this record addresses: is leaking water
What it does not cover
- ×The same symptom on a different LG product line, which has its own record and its own cited source
- ×An on-screen error code whose meaning has not been checked against this exact model's manual
- ×Live electrical, gas, sealed-system, internal battery-cell or structural repair — a technician boundary, not a self-service step
Differential
What actually causes this, and how to tell them apart
These are ordered by how often each one is the answer, not by how easy it is to try. The point of the middle column is that two causes producing the same headline symptom rarely produce the same detail — that detail is what tells you which one you have before you change anything.
- 1
The drain pump filter cap was not fully resealed
What separates it Leaking began right after the filter was last cleaned, and the water appears at the bottom front of the cabinet during drain.
How to confirm Check that the filter cap is fully threaded and its seal is clean and seated. This is the single most common cause of a new front-load leak, and it is self-inflicted maintenance rather than a fault.
- 2
The door boot seal is damaged or has debris trapped in its fold
What separates it Water appears at the front of the machine during the wash phase specifically, and inspecting the rubber boot's lower fold reveals grit, a coin, a tear, or a section of hardened mildew holding the seal open.
How to confirm Pull the boot's fold back and inspect the full circumference. A visible tear means replacement; trapped debris can simply be cleared.
- 3
A supply hose connection is weeping
What separates it Water appears at the rear of the machine, is present even when the machine is idle, and is clean rather than soapy.
How to confirm Clean supply water at the back with the machine off points to a faucet or hose connection rather than anything inside the machine.
- 4
The drain hose connection has come loose or the standpipe is overflowing
What separates it Water appears at the rear or under the machine during the drain phase specifically, and is soapy rather than clean.
How to confirm Watch the standpipe during the drain phase — an overflowing standpipe is a household plumbing restriction, not an appliance leak.
- 5
Overfilling from excess suds is forcing water past a seal
What separates it Leaking correlates with loads that used heavy detergent, and foam is visible in the tub.
How to confirm See suds-foam. A machine leaking only on heavily detergent-loaded cycles is usually not mechanically faulty.
- 6
An internal tub seal or bearing has failed
What separates it Water appears from under the center of the machine during the spin phase, often alongside a growing rumbling or grinding noise.
How to confirm This is a major service repair, and the noise usually precedes the leak by weeks — see noise-grinding.
Before you touch a setting
Record this first — changing settings destroys the evidence
Every item below stops existing the moment a reset, re-pair or settings change is made. Written down first, they are what separates the causes above; recovered afterwards, they are guesswork.
- The exact phase the first drop appears in — fill, wash, spin or drain. Each points at a different part of the machine.
- Whether the water is clean or soapy. Clean water is supply-side; soapy water is from inside the tub.
- Whether it appears at the front, rear, or from under the center of the cabinet.
- Whether the drain pump filter was cleaned recently, on a front-load machine.
Dry the floor completely and watch a short cycle to find where the first drop appears
ReversibleDiagnosing from the final puddle is unreliable because water tracks along the base before emerging.
Check the drain pump filter cap seal first if it was cleaned recently
ReversibleAn incompletely resealed filter cap is the most common cause of a sudden new front-load leak.
Inspect the door boot seal's lower fold around its full circumference
ReversibleClear trapped debris; a visible tear means the boot needs replacement.
Tighten or replace only the proven external hose connection
ReversibleInternal tub and bearing seals are a service repair, not an owner one.
Repeat the same short cycle while watching the original leak point
ReversibleConfirms the repair rather than assuming it.
Model-specific
What is true of this model and not of its siblings
Generic advice for the product line fails here. Each item below is a property of this specific model family that changes which of the steps above apply to you.
- Model scope
- WKEX300H*. WashTower model with center controls; confirm washer versus dryer status.
- Type — WashTower: stacked washer + dryer, one control panel
- A larger-capacity WashTower with the washer below, dryer above, and ONE shared center control panel. As with any WashTower, a control/power fault can affect both halves together, and a centrally shown code may belong to either section — determine washer-versus-dryer first.
- Motor — Direct Drive inverter (no belt)
- Belt-less Direct Drive inverter washer motor; noise/vibration is bearings and balance, not a belt.
- Smart
- ThinQ Wi-Fi with AI-sensing. Washer front-load gasket care for odour; the dryer needs normal lint/vent maintenance.
- Symptom boundary
- This record covers LG WashTower WKEX300H washer section when it is leaking water. A different symptom on the same hardware, or this symptom on a different LG product line, has its own record with its own causes and its own cited source.
Stop boundary
When this stops being a self-service repair
Continuing past any one of these costs more than the repair saves — in safety, in warranty, or in evidence a technician needs.
- !Unplug the machine and close both faucets for water spraying under pressure, a split hose, or any water reaching an outlet, wiring or the machine's own electrical components.
- !Water appearing from under the center of the cabinet during spin, with a rumbling noise, indicates a failed tub bearing — stop using the machine, because continuing will damage it further.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Where the manufacturer's article stops. LG publishes this as "Leaking - Washing Machine Troubleshooting Guide". LG's leak-source guide — hose connections, door gasket, dispenser, drain — for water appearing under or around the machine. What that article does not carry is the model boundary — it is written for a product line, and WKEX300H* is the scope applied here. Where a control label, terminal, indicator pattern or reset sequence differs on your unit, the manual for that exact model is the authority, not this page and not the article.
Exact questions
Common follow-ups
How do I tell if it's the washer or dryer at fault on my LG WashTower?+
Because the WashTower shares one control panel, note which drum the problem is in and which controls respond. Run each half on its own: start a short wash and, separately, a short dry, and watch which one shows the error or fails to start. A code on the shared display often has a washer or dryer prefix in the manual. Isolating the section first stops you troubleshooting the wrong machine.
It started leaking right after I cleaned the drain filter.+
Check the filter cap seal — an incompletely threaded or badly seated cap is by far the most common cause of a leak that appears immediately after that maintenance. Make sure the seal is clean and the cap is fully tightened.
Water only appears at the front during the wash cycle.+
That points at the door boot seal. Pull back the rubber boot's lower fold and inspect the full circumference for trapped grit or a coin holding it open, or for a visible tear. Debris can be cleared; a tear means the boot needs replacing.
How do I tell a machine leak from a plumbing problem?+
Watch the standpipe during the drain phase. If water backs up and overflows out of the standpipe, that is a restricted household drain rather than an appliance leak — the washer is pumping correctly and the drain cannot take it.
Does this answer apply to every LG model?+
No. It is scoped to WKEX300H*. WashTower model with center controls; confirm washer versus dryer status.
What should I record before troubleshooting leaking or water underneath or door leak?+
Record the complete model identifier, exact message or indicator, software/firmware where visible, the operating stage and what still works.
Why is a factory reset not the first step?+
A reset can erase accounts, networks, maps, schedules or preferences without distinguishing leaking, water underneath, door leak. The ordered checks preserve that evidence.
When should I stop and use qualified service?+
Unplug and close water for spraying, electrical wetting, a split hose or uncontrolled flow.
Answer for the exact device and software version shown above.