Bose · pairing

Bose Smart Soundbar 600 will not pair or connect

Bose Smart Soundbar 600 will not pair or connect: pairing mode, competing hosts, charge, app/account and supported profile should be isolated. Scoped to 873973.

To pair a phone, tablet, computer or TV with the Smart Soundbar 600 over Bluetooth, press and hold the Bluetooth button on the soundbar's remote until the light bar blinks blue, then pick the soundbar in the device's Bluetooth list. Bose says a tone plays and the light bar glows white once the connection is made. Two cautions from Bose matter most: some TVs can only receive Bluetooth audio and cannot send TV sound to a speaker, and Windows lists the soundbar twice, where you must choose the entry with the speaker icon and not the one beginning LE-.

Differential

Likely causes of “Bose Smart Soundbar 600 will not pair or connect”, and how to tell them apart

  1. 1

    The soundbar is not in discoverable mode

    What separates it The light bar is not blinking blue when you search from the device

    How to confirm Hold the Bluetooth button on the remote until the bar blinks blue, then refresh the device's list

  2. 2

    Windows picked the LE listing

    What separates it The soundbar shows up twice in Windows and pairing finishes with no sound

    How to confirm Remove both entries and pair again using the one with the speaker or headphones icon, never the LE- one

  3. 3

    The TV cannot send audio over Bluetooth

    What separates it The TV pairs but sound keeps coming from the TV speakers

    How to confirm Look in the TV's Audio or Bluetooth menu for an output option; if none exists, use HDMI ARC or the optical cable

  4. 4

    A stale paired-device memory

    What separates it The soundbar reconnects to the wrong device or the new one never appears

    How to confirm Hold the Bluetooth button 10 seconds until the bar blinks blue twice, then pair from scratch

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Which device you are pairing (phone, Windows PC, Mac, Chromebook or TV)
  • The light bar color while you hold the Bluetooth button
  • Whether the soundbar appears once or twice in the device's Bluetooth list

Try in this order

0 of 5 completed
  1. Prepare the device

    Reversible

    Turn Bluetooth on and open the Bluetooth device list on the phone or computer. On a TV, open the Audio or Bluetooth settings instead, because a few models only accept Bluetooth audio and cannot send it.

  2. Make the soundbar discoverable

    Reversible

    Power the soundbar on with the remote, then press and hold the Bluetooth button on the remote until the light bar blinks blue. That blinking blue is what Bose describes as discoverable mode.

  3. Choose the right entry

    Reversible

    Select the Bose Smart Soundbar 600 in the list. On Windows 10 or 11, if it appears twice, pick the one with the speaker or headphones icon; on a Mac, click Pair beside it; on a Chromebook, choose it from the Bluetooth list in the clock menu.

  4. Confirm the connection

    Reversible

    You should hear a tone and see the light bar glow white. Play something and adjust the volume on the remote to make sure sound really comes from the soundbar and not the TV.

  5. Clear memory if it still fails

    Reversible

    Hold the Bluetooth button on the remote for 10 seconds until the light bar blinks blue twice, remove the soundbar from the device's saved Bluetooth list, then repeat the pairing from the first step.

Model-specific

What is true of this model and not of its siblings

Bluetooth radio
Bluetooth 4.2 with A2DP, AVRCP and BLE profiles, about 30 feet (9 meters) of range, and a paired-device memory Bose says you can clear from the remote.

Stop boundary

When this stops being a self-service repair

  • !If no device ever sees the soundbar after a 30-second power reset, the radio may need service, so start a repair through Bose Support
  • !If the bar stays amber after pairing attempts, it is in setup mode rather than Bluetooth mode and needs the Bose app

Evidence ledger

Sources behind this answer

01
Bose Support Setting up your product (Bose Smart Soundbar 600)

HDMI ARC or optical, Bose app setup, amber light bar, Alexa step.

02
Bose Support Connecting a Bluetooth device (Bose Smart Soundbar 600)

Discoverable mode, blue light bar, white on connect, TV and Windows cautions.

03
Bose Support Clearing the product memory of paired Bluetooth devices

The 10-second Bluetooth button hold.

04
Bose Support HDMI-CEC Power and Audio Settings (Bose Smart Soundbar 600)

Default, Off and Options 2 to 7.

05
Bose Support Source changes unexpectedly (Bose Smart Soundbar 600)

Disable CEC on the TV, try another CEC option, reset the TV.

06
Bose Support Remote control does not work from a distance (Bose Smart Soundbar 600)

20-foot range, IR emitters in the corners, alkaline batteries.

07
Bose Support Software and firmware versions (Bose Smart Soundbar 600)

Firmware 11.0.40, 10.0.30 and earlier release notes, app OS requirements.

08
Bose Support Unable to create a group of speakers in the Bose app

Firmware, account membership, reset and reinstall steps.

09
Bose Support No audio from one or more grouped Bose wireless audio systems

Wi-Fi strength readout, bands, extenders, WMM.

010
Bose Support Using Amazon Alexa (Bose Smart Soundbar 600)

Setup, the two Alexa entries, unsupported Alexa features.

011
Bose Support Alexa does not respond to Action button or wake-up word

Microphone-off button, one Amazon account per Bose account.

012
Bose Support Resetting your product (Bose Smart Soundbar 600)

30-second power reset and the factory reset on the remote.

013
Bose Support Sound and video out of sync (Bose Smart Soundbar 600)

Audio delay, TV settings, extender caution.

014
Bose Support Setting Audio Delay (Bose Smart Soundbar 600)

The 0 to 200 slider under Sync and Delay.

015
Bose Support Cannot connect to Wi-Fi network (Bose Smart Soundbar 600)

Router and network checks.

016
Bose Support Product Specifications (Bose Smart Soundbar 600)

Inputs, Bluetooth 4.2, five speakers, Atmos formats.

Exact questions

Common questions

How far can the device be?+

About 30 feet or 9 meters, less through walls.

Which Bluetooth version does it use?+

Bluetooth 4.2, with A2DP for audio, AVRCP for remote control and BLE.

Do I need the Bose app to pair Bluetooth?+

No, the remote's Bluetooth button is enough for a basic pairing.

Why does it pick the wrong phone?+

It remembers several devices and tries the most recent first, so clear the memory.

What does SimpleSync do?+

It groups the soundbar with one Bluetooth device using the remote's Bluetooth button, added in firmware 3.0.17.

What does a white light bar mean?+

White after pairing means the Bluetooth device is connected.

Which Chromebook menu lists it?+

Open the clock in the lower right, choose Bluetooth and select the soundbar.

Will clearing memory erase settings?+

It only clears paired Bluetooth devices, not the soundbar's Wi-Fi or app settings.

Wrong device or version?

Match the path before repeating the steps.

Match another device