A Pavilion Plus 14 that will not start has a small number of likely causes, and HP's steps for a laptop that does not turn on are the right guide: a drained power state, a charger problem, a stalled boot or a graphics dropout. Plug the supplied USB-C charger into a wall outlet and wait ten minutes, because a deeply discharged laptop may show nothing until the battery has some charge. Look for the charging light or the screen's response. Then perform a hard reset by unplugging everything, holding the power button for fifteen seconds, plugging the charger back in and pressing the button again.
If the laptop shows a light or the fans spin but the screen is black, connect an external monitor and press Windows, Control, Shift and B to restart the graphics driver.
The checks in more detail
If an external display works, the internal screen or its settings are the issue. If the laptop starts but stops at the HP logo, restarts repeatedly or shows a recovery screen, disconnect all USB devices and docks, and press Esc at start-up to open the HP menu, where F2 runs HP PC Hardware Diagnostics UEFI. The tests check memory and the drive and give a failure ID. A message about a missing operating system points to the drive or the boot order; check the BIOS, press F10, for the boot device. If Windows fails to load, the recovery environment offers Startup Repair, and a failed BIOS update can be fixed with BIOS recovery by holding Windows and V at power-on.
Keep the laptop plugged in during repairs. Do not reset or reinstall without backing up if the drive is readable. A laptop that was dropped or wet needs inspection by HP. If diagnostics report a failure or no step helps, contact HP with the serial number and failure ID, and ask about the warranty. The Pavilion Plus 14 is a thin laptop with a high-resolution panel, and a few things behave differently on it. The charging light sits near the USB-C port and may blink in a pattern when the battery is very low, so watch it for a minute before concluding there is no response.
If you hear the fans or see the keyboard lights come on but the screen is dark, brightness may simply be at zero after a crash, so press the brightness key several times, or press the function key combination that wakes the display. A laptop stored in a cold car can refuse to start until it warms to room temperature. If Windows keeps showing a screen about getting ready or about repairs, wait up to half an hour before interrupting it, because a large update can take that long on a laptop with a modest processor.
A Windows update that fails midway can cause a loop that Startup Repair clears. Keep any recovery USB drive from HP's Cloud Recovery tool for these cases, since HP can restore the system over the internet from the F11 menu.
Differential
Likely causes of “HP Pavilion Plus 14-ey will not turn on or start”, and how to tell them apart
- 1
A drained battery
What separates it No response at first
How to confirm Charge for ten minutes, then try
- 2
A stuck power state
What separates it The laptop is dark
How to confirm Do a hard reset
- 3
A graphics dropout
What separates it Fans spin with no picture
How to confirm External monitor and Windows, Control, Shift, B
- 4
A stalled boot
What separates it It stops at the logo
How to confirm Disconnect devices and run diagnostics
- 5
A drive or board fault
What separates it Diagnostics fail
How to confirm Contact HP
Before you touch a setting
Record this first — changing settings destroys the evidence
- Lights and fan behavior
- Whether an external monitor works
- The diagnostic failure ID
- The serial number
Try in this order
0 of 6 completedCharge for ten minutes
ReversibleWith the supplied charger.
Do a hard reset
ReversibleHold power fifteen seconds.
Test an external monitor
ReversibleAnd restart the graphics driver.
Disconnect devices
ReversibleDocks and drives.
Run HP diagnostics
ReversibleF2 from the Esc menu.
Use recovery
ReversibleIf Windows will not load.
Model-specific
What is true of this model and not of its siblings
- Failure ID
- Diagnostics give one for support.
- Deep discharge
- A flat battery needs time.
Stop boundary
When this stops being a self-service repair
- !If diagnostics fail, contact HP with the failure ID
- !If a BIOS update failed, try BIOS recovery
- !Back up first if possible
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why will my Pavilion Plus not turn on?+
A drained battery or a stuck power state.
What does a black screen with fans mean?+
A graphics dropout or a display issue.
How do I open the HP menu?+
Press Esc at start-up.
What is BIOS recovery?+
Windows and V at power-on.