A Lenovo Yoga 9i 2-in-1 Gen 9 whose camera or microphone does not work in a call is usually blocked by a privacy setting, a shutter or a key, or taken over by another app, and the cure begins with the controls Lenovo built into this laptop. The Yoga has a camera with a physical privacy shutter that you slide across the lens; if the camera image is black, check that the shutter is open.
The checks in more detail
The keyboard has function keys for the camera and the microphone on some models, and a light shows when a device is switched off, so look at the top row of keys for a camera or a microphone symbol with a slash and press the key to toggle it. The Lenovo Vantage app also lets you switch the camera and the microphone on and off. In Windows, open Settings, Privacy and security, Camera, and check that camera access is on, that apps may use it and that the app in question is allowed.
Do the same for the microphone. A call app may be using the wrong device: in its own settings, choose the integrated camera and the integrated array microphone. If another app has the camera open, such as a video recorder, the call app cannot use it, so close all other apps and try again. Test the camera in the Windows Camera app: if it works there and not in a call app, the call app's settings are the problem. For sound, open Settings, System, Sound, Input and speak, watching the level bar move.
A flat bar means the microphone is muted or the device is wrong. Check the Voice Clarity or Dolby settings, which can change the input. Update the camera and audio drivers through Lenovo Vantage, and restart. If a device does not appear in Device Manager, look in the BIOS for a camera or microphone setting that has been disabled. If none of this works, contact Lenovo with the serial number, since a loose connector or a failed module is a repair.
Differential
Likely causes of “Lenovo Yoga 9i 2-in-1 Gen 9 camera or microphone is not working in calls”, and how to tell them apart
- 1
The privacy shutter closed
What separates it A black image
How to confirm Slide the shutter open
- 2
A function key or Vantage switch off
What separates it No device in the app
How to confirm Toggle the key or the switch
- 3
Windows privacy settings
What separates it The app cannot access the device
How to confirm Allow camera and microphone access
- 4
Another app holding the camera
What separates it The call app shows no image
How to confirm Close the other apps
- 5
A driver or BIOS setting
What separates it The device is missing in Device Manager
How to confirm Update drivers and check the BIOS
Before you touch a setting
Record this first — changing settings destroys the evidence
- When the problem started and what changed
- Any message on the screen
- Whether it happens in every app
- The model and serial number
Try in this order
0 of 6 completedOpen the shutter
ReversibleAnd check the function keys.
Check Windows privacy settings
ReversibleFor the app.
Choose the right device
ReversibleIn the call app.
Test in the Camera app
ReversibleTo isolate the fault.
Update drivers
ReversibleWith Lenovo Vantage.
Contact Lenovo
ReversibleIf the device is missing.
Model-specific
What is true of this model and not of its siblings
- Privacy shutter
- A slider on the camera.
- Vantage
- It can switch devices off.
Stop boundary
When this stops being a self-service repair
- !If the steps do not clear it, contact the maker with the model and serial number
- !Back up important data before a reset
- !Check the warranty before paying for a repair
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why is my Yoga camera black?+
The shutter or a privacy switch.
Where is the microphone key?+
On the top row on many models.
Does Windows block apps?+
Yes, check privacy settings.
Does Vantage matter?+
It has switches too.