Kenmore 796 model front-load washer, including Wi-Fi models error codes

Kenmore 796 model front-load washer, including Wi-Fi models code CL

A child lock that is switched on, which is a setting rather than a fault.

Look at the panel for the Child Lock indicator.

While the lock is on the control ignores selections. Press and hold the Child Lock button for five seconds to turn it off.

• The Child Lock control panel feature was turned on: CL appears and the control won't accept any selections at all. Press and hold the Child Lock button for 5 seconds to turn it off
• The Child Lock button was pressed by accident: The lock came on after the panel was touched or wiped. Try the 5 second press again and watch the display
• A stuck Child Lock button: The lock will not turn off with a 5 second press. Check the button for sticking; the chart names no part for CL

The chart says the Child Lock control panel feature is enabled, and the control won't accept selections while it is on.

The chart's whole instruction to disable the Child Lock, so hold the button down for the full five seconds.

Start a short cycle to confirm the lock is off and the controls respond to your selections.

CL (796 model front-load table).

None.

None.

What does CL mean on a Kenmore 796 front-load washer? The Child Lock is on.

Why won't the washer take selections? The control won't accept selections while the Child Lock is on.

If the Child Lock will not turn off with a 5 second press, the fault is in the control panel and needs a technician

Do not force or pry at the buttons

Kenmore 796 model front-load washer, including Wi-Fi models code dE

A door open error on a front-load washer.

Unplug the washer and look at the door for anything in the way.

Replace damaged door parts. If the door closes properly, check the wiring to the door lock and switch assembly, and with good wiring replace the assembly.

• An obstruction that keeps the door from closing: dE appears and the door looks closed but the washer reads it open. Unplug the washer and check the door for an obstruction
• Damaged door parts that stop it seating: The door sags, the hinge is bent or the latch is damaged. If the door is damaged, replace any defective parts
• Loose or damaged door lock/switch assembly wiring: The door closes properly but the washer still reads it open. Check the door lock/switch assembly wiring connections and the plugs
• A failed door lock/switch assembly: The wiring connections are okay and the code remains. The chart says you will usually need to replace the door lock/switch assembly

Look for an item caught in the seal or the latch that keeps the door from closing.

Look at the hinge, the latch, the door glass frame and the seal for anything that stops the door seating.

The chart says that if the wiring connections are okay you will usually need to replace the door lock/switch assembly.

dE (796 model front-load table).

Door lock/switch assembly and washer door components.

A screwdriver or nut driver.

What does dE mean on a Kenmore 796 front-load washer? The door is open, in the chart's words.

What about dE1 and dE2 on the Wi-Fi model? The Wi-Fi table lists dE1 or dE2 with the same steps; that has its own page.

Do not run the washer with a door that will not latch

Unplug the washer before checking the door lock wiring

Kenmore 796 model front-load washer, including Wi-Fi models code dE1 or dE2

A door open condition, shown as dE1 or dE2.

Unplug the washer and look at the door for anything in the way.

Replace damaged door parts. If the door closes properly, check the wiring to the lock and switch assembly, and with good wiring replace the assembly.

• An obstruction that keeps the door from closing: dE1 or dE2 appears on a Wi-Fi model and the door looks closed. Unplug the washer and check the door for an obstruction
• Damaged door parts that stop it seating: The door sags, the hinge is bent or the latch is damaged. If the door is damaged, replace any defective parts
• Loose or damaged door lock/switch assembly wiring: The door closes properly but the washer still reads it open. Check the door lock/switch assembly wiring connections and the plugs
• A failed door lock/switch assembly: The wiring connections are okay and the code remains. The chart says you'll likely need to replace the door lock/switch assembly

The Wi-Fi model's chart begins here for both dE1 and dE2, so look for an item caught in the seal or the latch.

Look at the hinge, the latch, the door glass frame and the seal for anything that stops the door seating.

The chart says you'll likely need to replace the door lock/switch assembly at that point.

dE1 or dE2 (796 model Wi-Fi enabled front-load table).

Door components and door lock/switch assembly.

What do dE1 and dE2 mean on a Kenmore 796 Wi-Fi front-load washer? The door is open, in the chart's words.

Are they the same fault? The chart lists them on one row with the same steps.

How is dE on the standard model different? The standard chart gives a single dE with the same steps.

Do not run the washer with a door that will not latch

Unplug the washer before checking the door lock wiring

Kenmore 796 model front-load washer, including Wi-Fi models code EE (796 model)

An EEPROM error, meaning the memory chip on the main control board is corrupted.

Unplug the washer for five minutes.

Restore power and see whether the code clears. If it does not, replace the main control board.

• The EEPROM memory on the main electronic control board is corrupted: EE appears and the washer will not run a normal cycle. Try to clear the code by unplugging the washer for 5 minutes
• A one-off memory glitch from a power event: EE appears once after an outage or a surge. Restore power and see whether the code clears
• A control board whose memory stays corrupted: EE returns again after the 5 minute reset is done. The chart replaces the main control board if the code does not clear

The chart says the EEPROM (Electrically Erasable Programmable Read-Only Memory) on the control board is corrupted, and the reset tries to clear it.

Run a short cycle to be sure that the code does not come back during the cycle.

The chart names the main electronic control board as the only part for EE, and replaces it only if the code does not clear.

EE (796 model front-load table).

Main electronic control board.

A screwdriver or nut driver and a wrist strap.

What does EE mean on a Kenmore 796 front-load washer? An EEPROM error on the main electronic control board: the memory is corrupted.

What is the EEPROM? Electrically Erasable Programmable Read-Only Memory, the board's stored settings, per the chart.

How is the Wi-Fi model's EE different? The Wi-Fi chart words it as an electronic control board failure with the same reset and replacement.

Unplug the washer before you open the cabinet

The board is a costly part, so price it against the age of the washer

Kenmore 796 model front-load washer, including Wi-Fi models code FE

A water overflow error, with the drain pump running constantly while the code shows.

Notice whether the pump runs all the time.

Check whether the inlet valves shut off the water after the fill. Valves that are defective are replaced as the inlet water valve assembly.

• An inlet water valve that does not shut off the water supply after the washer is filled: FE appears and the drain pump runs constantly while the tub is full. Check the inlet water valves to see whether they shut off the water supply properly after the fill
• A leaking inlet water valve that fills the tub even when the washer is off: The tub gains water with the power cord unplugged. Unplug the washer and see whether the tub fills with water
• Defective inlet water valves: The valves leak or stay open after the fill has finished. The chart replaces the inlet water valve assembly if the valves are defective

The chart says this, so give the drain pump time to lower the water before you check anything else.

The standard chart checks that the valves shut off after the fill; the Wi-Fi chart tests by watching whether the tub fills with the power cord unplugged.

The chart names the inlet water valve assembly as the only part for FE, and replaces it only if a valve is defective or leaking.

FE (796 model front-load tables, standard and Wi-Fi).

Inlet water valve assembly.

Towels and a screwdriver or nut driver.

What does FE mean on a Kenmore 796 front-load washer? A water overflow error, in the chart's words.

Why does the drain pump run? The chart says the drain pump runs constantly when the FE code is displayed.

How do I test for a leaking valve? Unplug the washer and see whether the tub fills with water.

Shut off both water faucets at once if the tub keeps filling

Unplug the washer before you check the inlet valves

Kenmore 796 model front-load washer, including Wi-Fi models code IE (796 model)

An inlet water supply error: the tub did not reach its starting level within eight minutes, or its final level within twenty-five.

Check that the washer's water faucets are open.

Test the inlet valves and replace the inlet water valve assembly if they are defective. If the valves are fine, the main electronic control board is the next part to replace.

• The water supply faucets for the washer are not open: IE appears and the initial water level isn't reached in 8 minutes. Make sure that the water supply faucets for the washer are open
• Defective inlet water valves: The faucets are open and the tub still fills too slowly to reach the final level in 25 minutes. Check the inlet water valves; the chart replaces the inlet water valve assembly if they are defective
• A main electronic control board that misreads the level or does not drive the valves: The valves check out and the IE code still remains afterwards. The chart replaces the main electronic control board if the water valves are okay

The chart says IE appears when the initial expected water level isn't reached in 8 minutes or the final preset level isn't reached in 25 minutes.

The chart names the inlet water valve assembly as the first part for IE on the standard 796 model.

This is the chart's last part for the standard 796 model's IE, taken only after the faucets and the valves have both passed.

IE (796 model front-load table).

Inlet water valve assembly and main electronic control board.

Towels and a screwdriver or nut driver.

What does IE mean on a Kenmore 796 front-load washer? An inlet water supply error: the initial expected water level isn't reached in 8 minutes, or the final preset level isn't reached in 25 minutes.

Is the Wi-Fi model different? Yes. The Wi-Fi model's IE (Not filling) has a longer procedure with screens, hoses and wiring; it has its own page.

Shut the faucets if a hose connection leaks or the washer fills past its level

The board is the last and costliest part, so check the faucets and the valves first

Kenmore 796 model front-load washer, including Wi-Fi models code nE

A failure of the connection to the Wi-Fi module.

Unplug the washer and check the harness between the Wi-Fi module and the control board.

Reseat the harness if it is loose and, if it is sound, replace the Wi-Fi module.

• A loose wire harness connection between the Wi-Fi module and the electronic control board: nE appears and the washer's Wi-Fi features stop working. Unplug the washer and check the wire harness connection between the module and the board
• A failed Wi-Fi module: The wire harness connection is okay and the code remains. The chart replaces the Wi-Fi module if the wire harness connection is okay
• A damaged wire harness: The connector is seated but the wire is worn. Reconnect the harness and check it for damage

Reconnect the wire harness if it is loose, and check that the plug is fully seated at the module and at the board.

A loose plug gives the same code as a failed module, and costs nothing to reseat.

The chart names the Wi-Fi module as the only part for nE, and replaces it only if the harness connection is okay.

nE (796 model Wi-Fi enabled front-load table).

Wi-Fi module.

What does nE mean on a Kenmore 796 Wi-Fi front-load washer? A Wi-Fi module connection failure, in the chart's words.

Unplug the washer before opening the cabinet to reach the module

A dead Wi-Fi module does not usually stop washing, so weigh the cost of the repair

Kenmore 796 model front-load washer, including Wi-Fi models code nF

A failure of the Wi-Fi module itself.

Unplug the washer and check the harness between the Wi-Fi module and the control board.

Reseat the harness if it is loose and, if it is sound, replace the Wi-Fi module.

• A loose wire harness connection between the Wi-Fi module and the electronic control board: nF appears and the washer's Wi-Fi features stop working. Unplug the washer and check the wire harness connection between the module and the board
• A failed Wi-Fi module: The wire harness connection is okay and the code remains. The chart replaces the Wi-Fi module if the wire harness connection is okay
• A damaged wire harness: The connector is seated but the wire is worn. Reconnect the harness and check it for damage

Reconnect the wire harness if it is loose, and check that the plug is fully seated at the module and at the board.

A loose plug gives the same code as a failed module, and costs nothing to reseat.

The chart names the Wi-Fi module as the only part for nF, and replaces it only if the harness connection is okay.

nF (796 model Wi-Fi enabled front-load table).

Wi-Fi module.

What does nF mean on a Kenmore 796 Wi-Fi front-load washer? A Wi-Fi module failure, in the chart's words.

How is nE different? nE is a Wi-Fi module connection failure; the chart gives it the same steps.

Is this the same nF as on the 402 washer? No. On the 402 washer nF is a water fill problem; the code means something different on each table.

Unplug the washer before opening the cabinet to reach the module

A dead Wi-Fi module does not usually stop washing, so weigh the cost of the repair

Kenmore 796 model front-load washer, including Wi-Fi models code OE

A washer that drains slowly.

Look at the drain hose and the house drain for a clog.

Check the drain hose for a kink. Then unplug the washer and look at the wiring between the control board and the drain pump, reseating loose wires and replacing a damaged harness. A pump that does not run when asked is replaced.

• A clog in the washer drain: OE appears and the drum drains slowly or not at all. Check the washer drain for a clog or blockage
• A kinked or restricted drain hose: The hose is crushed behind the washer or clogged inside. Check the drain hose for a kink or restriction
• Loose or damaged wiring between the electronic control board and the drain pump: The pump does not run when the washer should be draining. Unplug the washer and check the wire harness connection between the board and the pump
• A drain pump that does not run when activated: The path and the wiring are good and the pump is silent. The chart replaces the drain pump if it doesn't run when activated

Look at the standpipe or the sink connection the hose feeds, and clear any clog or grease you find there.

Pull the washer forward and follow the drain hose along its whole length for any crushed or kinked section.

or replace the wire harness if it is damaged. If the drain pump doesn't run when activated, replace it.

OE (796 model front-load tables, standard and Wi-Fi).

Drain pump and wire harness.

A shallow pan, towels and a screwdriver or nut driver.

What does OE mean on a Kenmore 796 front-load washer? The washer drains slowly, in the chart's words.

Do both 796 tables agree? Yes. The standard and the Wi-Fi charts give OE the same steps.

Unplug the washer and put towels down before you open the drain pump area

Do not keep running cycles with a drum that will not drain

Kenmore 796 model front-load washer, including Wi-Fi models code PE

A failure of the water level sensor.

Unplug the washer and check the sensor's wiring.

Look at the harness between the water level sensor and the control board, reseat loose wires or replace a damaged harness, and replace the sensor if the connections are good.

• Loose or damaged wire harness connections between the water level sensor and the electronic control board: PE appears and the washer misjudges the water level. Unplug the washer and check the wire harness connections at both ends
• A damaged wire harness: The connector is seated but the wire is worn or pinched. Replace the wire harness if it is damaged
• A failed water level sensor: The wire connections are okay and the code remains. The chart replaces the water level sensor if the wire connections are okay

Reseat every connector at the sensor and at the board, and look for a wire that is pinched or burnt.

A worn harness gives the same code as a failed sensor and costs far less.

The chart names the water level sensor and the wire harness as the parts for PE.

PE (796 model front-load tables, standard and Wi-Fi).

Water level sensor and wire harness.

What does PE mean on a Kenmore 796 front-load washer? A water level sensor failure, in the chart's words.

Unplug the washer before opening the cabinet to reach the sensor

The sensor is a small part; check the harness before you order it

Kenmore 796 model front-load washer, including Wi-Fi models code PF

A power failure during the cycle, so the cycle may not have finished properly.

Look at whether the lights flickered or the breaker tripped.

Start a new cycle.

• A power failure occurred during the cycle: PF appears after the lights flickered or the power went out. Note whether other appliances lost power at the same time
• A tripped breaker or a loose plug: The washer lost power when bumped or under load. Check the breaker and the plug at the outlet
• A weak outlet or supply: PF repeats on heavy cycles when the motor draws most. Try the washer on a different outlet, if practical, or ask an electrician to check the supply

The chart says a power failure occurred during the cycle and the cycle may not have completed properly, so run it again.

A loose plug or a tripped breaker is the usual cause, so push the plug in fully and check the breaker at the panel.

The chart names no part for PF, so the fault is in the power to the washer.

PF (796 model front-load tables, standard and Wi-Fi).

None.

What does PF mean on a Kenmore 796 front-load washer? A power failure during the cycle.

Did the cycle finish? The chart says the cycle may not have completed properly, so start a new cycle.

Do both 796 tables list it? Yes. The standard and the Wi-Fi charts give PF the same instruction.

Stop and unplug the washer if the plug or outlet is hot or discolored

If PF repeats, do not keep restarting it; check the power connection first

Kenmore 796 model front-load washer, including Wi-Fi models code Sud

Excessive suds in the tub.

Leave the washer alone for several hours so that the suds can settle.

When the washer detects too many suds it runs a suds kill routine, filling the tub and tumbling the clothes. If that does not clear them it shows Sud. Afterwards run the Rinse, Drain & Spin cycle to finish, and use the right amount of high efficiency detergent next time.

• Too much detergent or detergent that is not high efficiency: Sud appears after the washer's suds kill routine has run. Check which detergent was used and how much
• Suds that the routine could not eliminate: The control filled the tub and tumbled the clothes and still saw suds. Let the suds dissipate for several hours before you continue
• Detergent residue from earlier loads: Suds return on later loads despite a small dose. Run a rinse and see whether foam returns

The Wi-Fi chart says the cycle fills the tub with water and then tumbles the clothes when excessive suds are detected.

Then use the Rinse, Drain & Spin cycle to finish the cycle, without adding more detergent.

The chart names no part for Sud; the fix is the detergent, so measure the dose carefully on every later load.

Sud (796 model Wi-Fi enabled front-load table).

A measuring cup.

What does Sud mean on a Kenmore 796 Wi-Fi front-load washer? Excessive suds, per the Wi-Fi model's chart.

Does the standard 796 table list it? No. Sud appears on the Wi-Fi model's table only.

Stop and unplug the washer if suds have spilled out of the door or the dispenser

Do not add more detergent to fight suds, because that only makes more

Kenmore 796 model front-load washer, including Wi-Fi models code tE or TE

A heating sensor error on the drum.

Unplug the washer and check the wiring to the drum thermistor.

Measure the thermistor with a meter: about 40,000 ohms at 85 degrees Fahrenheit is normal, and a defective one is replaced. Then look over the heating element and replace it if it is damaged.

• Loose wiring connections on the drum thermistor (temperature sensor): tE or TE appears and the washer does not heat correctly. Unplug the washer and check the wiring connections on the drum thermistor
• A drum thermistor whose resistance is off: The wiring is fine and the reading is far from about 40,000 ohms at 85 degrees F. Measure the thermistor with a volt/ohm meter at room temperature
• A damaged heating element: The thermistor is good and the water does not heat. Check the heating element for damage and replace it if it is defective

Reseat the connector at the thermistor and at the board, and look for a wire that is pinched or burnt.

It should measure around 40K ohms (40,000 ohms) at 85 degrees F. Replace the thermistor if it is defective.

The chart names the drum thermistor and the heating element as the parts for tE.

tE or TE (796 model front-load table).

Drum thermistor and heating element.

A volt/ohm meter and a screwdriver or nut driver.

What does tE or TE mean on a Kenmore 796 front-load washer? A heating sensor error, in the chart's words.

What should the thermistor measure? Around 40K ohms (40,000 ohms) at 85 degrees F.

How does the Wi-Fi model's tE differ? The Wi-Fi chart words it as a thermistor failure and replaces only the thermistor after the wiring check; it has its own page.

Unplug the washer before you reach the thermistor or the heater

Do not run heated cycles until the sensor reads correctly, because it protects against overheating

Kenmore 796 model front-load washer, including Wi-Fi models code tE

A failure of the thermistor, the temperature sensor.

Unplug the washer and check the thermistor's harness.

Reseat loose wires between the thermistor and the control board and, if the harness is sound, replace the thermistor.

• A loose wire harness connection between the thermistor and the electronic control board: tE appears on a Wi-Fi model and the washer does not control temperature. Unplug the washer and check the wire harness connection between the thermistor and the board
• A damaged wire harness: The connector is seated but the wire is worn. and check for damage
• A failed thermistor: The wiring harness connections are okay and the code remains. The chart replaces the thermistor if the wiring harness connections are okay

at the thermistor plug and at the board, and check the plugs are fully seated.

A worn wire gives the same code as a failed thermistor, so look along the whole harness for a worn or pinched section.

The Wi-Fi chart names the thermistor as the only part and gives no resistance value.

tE (796 model Wi-Fi enabled front-load table).

Thermistor.

What does tE mean on a Kenmore 796 Wi-Fi front-load washer? A thermistor (temperature sensor) failure, in the chart's words.

Unplug the washer before you reach the thermistor

The thermistor is a small part; check the harness before you order it

Kenmore 796 model front-load washer, including Wi-Fi models code UE

An unbalanced load, which the washer could not even out before the spin.

Check that the washer is level on the floor.

A load that is too small cannot balance, so add a towel or two. Also check whether the load is tangled and whether heavy items are mixed with light ones, then rearrange it.

• A washer that is not properly leveled: UE appears in spin and the cabinet rocks when pushed at a top corner. Make sure the washer is properly leveled on its feet
• A load that is too small to balance: The drum holds only one or two small items. Add a towel or two, or more garments, to the load
• A tangled load, or heavy items mixed with light ones: The load is bunched up or a heavy item sits with a few light ones. Check the load for tangling and adjust it

Adjust the feet until the cabinet does not rock, and recheck with a level after tightening the locknuts.

A load that is too small cannot be balanced by the washer, so add a towel or two, or more garments, and restart the spin.

Heavy items mixed with light ones may not be balanced properly, so mix sizes and untangle sleeves and sheets before restarting.

UE (796 model front-load tables, standard and Wi-Fi).

A level and a wrench for the leg locknuts.

What does UE mean on a Kenmore 796 front-load washer? An unbalanced load, in the chart's words.

Can a small load cause it? Yes. If the load is too small it cannot be balanced, so add a towel or two.

Does the Wi-Fi model differ? The chart words it the same way; the Wi-Fi table says to add a few towels or garments.

Stop the spin and unplug the washer if the cabinet is walking across the floor

The chart names no part for UE, so persistent imbalance with a good load points to the leg levelling or the suspension, which a technician can check

Kenmore 796 model front-load washer, including Wi-Fi models code F/02

Listed as drains slowly.

Remove excess suds; the washer can't drain excessively sudsy water. Unplug the washer and check the large item filter in the drain pump for a clog. If the drain pump is defective, replace it. Parts named: drain pump.

Kenmore 796 model front-load washer, including Wi-Fi models code F/05

Listed as water temperature sensor failure.

Unplug the washer and check the wiring going to the water temperature sensor. If the wiring is sound, replace the temperature sensor. Parts named: temperature sensor.

Kenmore 796 model front-load washer, including Wi-Fi models code F/06

Listed as motor tachometer failure.

Unplug the washer and check the wiring between the motor control board and the drive motor. Check the wire harness connection between the motor control board and the main control board. If the wiring connections are okay, then the drive motor or the motor control board might have failed. Parts named: drive motor, Motor control board.

Kenmore 796 model front-load washer, including Wi-Fi models code F/09

Listed as overflow.

The drain pump runs constantly in an effort to drain the water. Unplug the washer and, if the washer is overfilled, check the water inlet valve assembly for proper shut-off of water flow. If the water inlet valve assembly is defective, replace it. If the washer is empty when this error code appears, replace the water-level pressure switch. Parts named: water inlet valve assembly, Water-level pressure switch.

Kenmore 796 model front-load washer, including Wi-Fi models code F/10

Listed as motor control board overheated.

Unplug the washer and check the wiring connections on the motor control board. Check the drive system for problems. If the wiring and the drive system are sound, the motor control board usually needs to be replaced. Parts named: motor control board, Wiring harness.

Kenmore 796 model front-load washer, including Wi-Fi models code F/11

Listed as serial communication error between main electronic ontrol board and motor control board.

Check the connections on the main control board, motor control board and drive motor.

If there are no connection problems, the motor control board and/or the main control board usually need to be replaced. Parts named: main control board, Motor control board, Wiring harness.

Kenmore 796 model front-load washer, including Wi-Fi models code F/13

Listed as dispenser circuit error.

The dispenser can't move into position. You usually hear the dispenser system shifting constantly before this code is displayed. Unplug , the washer and check the mechanical linkage on the dispenser housing. Repair or replace any damaged parts. Parts named: dispenser assembly parts.

Kenmore 796 model front-load washer, including Wi-Fi models code F/15

Listed as motor control board error.

Unplug the washer. Check the wire harness connections on the motor control board. Make sure that the drive motor connections are secure. If there's no wiring connection problem, are found, the motor control board usually needs to be replaced. Parts named: motor control board.

Kenmore 796 model front-load washer, including Wi-Fi models code F/dL

Listed as door lock error.

The door can't lock. Check the door lock assembly for damage or a loose wiring, connection. If there are no problems, you usually need to replace the door lock assembly. Parts named: door lock assembly.

Kenmore 796 model front-load washer, including Wi-Fi models code F/dU

Listed as door unlock error.

The washer won't unlock. Check the door lock assembly for damage or a loose wiring, connection. If there are no problems, you usually needs to replace the door lock assembly. Parts named: door lock assembly.

Kenmore 796 model front-load washer, including Wi-Fi models code F/H

Listed as not filling.

Make sure that both water supply valves behind the washer are fully open.

In winter, check the fill lines for freezing. Check the drain system for a siphon problem. If the water inlet valve assembly is defective, replace it. Parts named: water inlet valve assembly.

Kenmore 796 model front-load washer, including Wi-Fi models code Sud

Listed as excessive suds.

Excessive suds is detected during the cycle. The cycle goes into a suds kill routine by filling the tube with water and then tumbling the clothes. If this routine doesn't eliminate the suds, the control displays the Sud code. Use the right amount of high-efficiency (HE) detergent with future loads. Parts named: HE detergent.

Kenmore 796 model front-load washer, including Wi-Fi models code 2E

Listed as internal control board failure.

Unplug the washer for 5 minutes to reset the electronic control board. Plug the washer back in. If the code returns, replace the electronic control board. Parts named: main PCB control board.

• An internal fault on the electronic control board that clears when the board resets: 2E appears and the washer will not run a normal cycle. Unplug the washer for 5 minutes to reset the electronic control board
• A control board that keeps the fault after the reset: The code returns after the washer is plugged back in. The chart replaces the Main PCB control board if the code returns
• A power surge that damaged the board: The code followed a storm, an outage or a breaker trip. Note whether other electronics on the circuit were affected

The chart says this resets the electronic control board, so leave the washer fully unplugged for the whole five minutes.

Run a short cycle and watch whether the code stays away for the whole cycle.

The chart names the Main PCB control board as the only part for 2E, and replaces it only if the code returns after the reset.

2E (402 model front-load table).

Main PCB control board.

A screwdriver or nut driver and a wrist strap.

Will unplugging fix it? It may; if the code returns, the chart replaces the board.

How is SF different? SF is an electronic control board error with the same reset and replacement.

Should I buy the board before trying the reset? No. The chart's first step is the 5 minute unplug, which costs nothing and may clear the code. Order the Main PCB control board only if 2E returns after the washer is plugged back in.

Unplug the washer before you open the cabinet

The board is a costly part, so price it against the age of the washer

Kenmore 796 model front-load washer, including Wi-Fi models code 3E

Listed as no signal from the drive motor tachometer.

Unplug the washer. Check the wire harness connections between the drive motor and the main control board. or replace the wire harness if damaged. If the wire connections are okay, replace the motor tachometer. If the problem continues, replace the drive motor. Parts named: drive motor tachometer, drive motor, wire harness.

• A loose or damaged wire harness between the drive motor and the main control board: 3E appears and the drum does not spin or spins unevenly. Unplug the washer and check the wire harness connections between the motor and the board
• A failed motor tachometer: The wire connections are okay and no speed signal reaches the board. The chart replaces the motor tachometer if the wire connections are okay
• A failed drive motor: A new tachometer fitted to the motor still gives 3E. The chart replaces the drive motor if the problem continues

The chart says 3E means no signal from the drive motor tachometer, so fit a new tachometer once the wiring has passed.

The chart's last part for 3E, taken only if the code continues after the tachometer has been replaced.

Drive motor tachometer, drive motor and wire harness.

A screwdriver or nut driver.

Which is replaced first? The tachometer, after the wire harness has been checked.

What does the tachometer do? It reports the drive motor's speed to the control board.

Unplug the washer before touching the motor wiring

The drive motor is a costly part, so check the harness and the tachometer first

Kenmore 796 model front-load washer, including Wi-Fi models code AE

Listed as communication error between the main control board and the display control board.

Unplug the washer and check the wire harness connections between the main control board and the display control board. or replace the wire harness if damaged. If the wire connections are okay, replace the main control board, If the problem continues, replace the display control board. Parts named: main control board, display control board, wire harness.

• A loose or damaged wire harness between the main control board and the display control board: AE appears and the display goes dark or ignores keys. Unplug the washer and check the wire harness connections between the two boards
• A failed main control board: The wire connections are okay and the code remains. The chart replaces the main control board if the wire connections are okay
• A failed display control board: A new main control board fitted to the washer still gives AE. The chart replaces the display control board if the problem continues

The chart puts the main control board first for AE, ahead of the display control board, once the wiring has passed.

The chart's last part for AE, taken only if the code continues after the main control board has been replaced.

AE (402 model front-load table).

Main control board, display control board and wire harness.

What does AE mean on a Kenmore 402 front-load washer? A communication error between the main control board and the display control board.

Which board is replaced first? The main control board.

Unplug the washer before you open the console panel

Replace one board at a time and test between them, since both are costly

Kenmore 796 model front-load washer, including Wi-Fi models code dc

Listed as unbalanced load.

The load is detected as unbalanced during the final spin. The basket will not spin over 150 rpm when this code is displayed. Cancel the cycle or let it end. Adjust the load and see if the washer will spin properly. If not, then inspect the suspension system in the cabinet. Replace any defective parts. Parts named: suspension system components.

• The load is unbalanced during the final spin: dc appears at the end of the cycle and the spin is slow. Cancel the cycle or let it end, then adjust the load
• A load of a few heavy items that will not distribute: The drum holds one or two large items such as a blanket or a rug. Add smaller items to balance the load, or wash the heavy item alone
• A defective part in the suspension system in the cabinet: The washer still cannot spin properly with a balanced load. Inspect the suspension system and replace any defective parts

The chart says the load is detected as unbalanced during the final spin, and the basket will not spin over 150 rpm while the code is displayed.

Spread the items out evenly and mix large and small pieces, then start the spin again and watch whether it reaches full speed.

Replace any defective parts you find. The chart names the suspension system components, such as the springs and dampers.

dc (402 model front-load table).

Suspension system components.

A screwdriver or nut driver and a level.

What does dc mean on a Kenmore 402 front-load washer? An unbalanced load, detected during the final spin.

How fast does it spin? The basket will not spin over 150 rpm when this code is displayed.

What is the first step? Cancel the cycle or let it end, then adjust the load.

Stop the spin and unplug the washer if the cabinet is walking across the floor

The spin is limited to 150 rpm when this code shows, so wet clothes are not a fault by themselves

Kenmore 796 model front-load washer, including Wi-Fi models code ds

Listed as door is open while attempting to lock it.

The control detects that the washer door is open while it's being locked. Use the diagnostic test mode to check the door lock/switch assembly. If that component is defective, replace it. Parts named: door lock/switch assembly.

• The control detects the washer door open while it is being locked: ds appears at the start of a cycle even though the door looks shut. Use the diagnostic test mode to check the door lock/switch assembly
• A door lock/switch assembly whose switch does not detect the closed door: The door closes squarely and the assembly still reports open. The chart replaces the assembly if it is defective
• A door that is not fully closing: The door is slightly ajar or caught on the seal. Close the door firmly and check the seal

The code appears when the control detects the door open while it is locking, so a door left slightly ajar or a caught item is the first thing to rule out.

The chart gives this as the test for ds, so use it to see what the door lock/switch assembly reports to the control.

The chart names it as the only part for ds, and replaces it only if the diagnostic test shows it is defective.

ds (402 model front-load table).

Door lock/switch assembly.

What does ds mean on a Kenmore 402 front-load washer? The door is open while attempting to lock it, in the chart's words.

How do I test the assembly? Use the diagnostic test mode, per the chart.

Do not bypass the door switch to run a cycle

Unplug the washer before touching the door lock/switch assembly

Kenmore 796 model front-load washer, including Wi-Fi models code E2

Listed as stuck button.

A button on the control panel is stuck. Try to free the button. Press down directly on top of all keys on the control panel. If that doesn't free the stuck key, press down slightly off-center on all keys. If you can't free the button, replace the user interface control board (also called the Sub-PCB control board). Parts named: user interface control board (Sub-PCB control board).

• A button on the control panel is stuck: E2 appears and one key feels jammed or does not spring back. Press each button and see whether any stays down
• A button that needs a different press to free it: The key is stuck under the surface and will not release. Press directly on top of all keys, then slightly off-center on all keys
• A failed user interface control board (the Sub-PCB control board): The button cannot be freed by any kind of press. The chart replaces the board if you can't free the button

Press down directly on top of all the keys on the control panel, one after another, and see whether the stuck one springs back.

The chart gives this second press for a key that is stuck at an angle.

The chart says this board is also called the Sub-PCB control board, so order it under either name for your model.

User interface control board (Sub-PCB control board).

What is the Sub-PCB control board? Another name for the user interface control board, per the chart.

How do I free the button? Press directly on top of all keys, then slightly off-center on all keys.

Unplug the washer if liquid has run behind the panel

Do not pry at the buttons; a broken key means replacing the board

Kenmore 796 model front-load washer, including Wi-Fi models code FL

Listed as door lock error.

Door fails to lock after 7 attempts. Unplug the washer and check the wiring harness connections to the door lock assembly. If the wiring connections are okay, then the door lock assembly will usually need to be replaced. Parts named: door lock/switch assembly.

• A loose or damaged wiring harness connection to the door lock assembly: FL appears and the door will not lock after 7 attempts. Unplug the washer and check the wiring harness connections to the door lock assembly
• A door lock assembly that has failed: The wiring connections are okay and the door still will not lock. The chart says the door lock assembly will usually need to be replaced
• A door that does not close fully because of a bent hinge or a caught item: The door sits slightly proud of the cabinet when shut. Check the door closes squarely with nothing in the seal

The chart says the door fails to lock after 7 attempts, so start by checking that nothing keeps it from seating.

Reseat each connector at the door lock and at the board, and look for a wire that is pinched or burnt.

The chart says the door lock assembly will usually need to be replaced once the wiring connections have passed.

FL (402 model front-load table).

What does FL mean on a Kenmore 402 front-load washer? A door lock error: the door fails to lock after 7 attempts.

How is LO different? LO is a door that fails to unlock.

How is ds different? ds is the control detecting the door open while it is being locked.

Do not run the washer with a door that will not lock

Unplug the washer before checking the door lock wiring

Kenmore 796 model front-load washer, including Wi-Fi models code Hr

Listed as heater relay failure.

The heater relay is a component on the Main PCB control board. Unplug the washer for 5 minutes to reset the Main PCB control board. Plug the washer back in. If the code returns, replace the Main PCB control board. Parts named: main PCB control board.

• A fault on the Main PCB control board that clears when the board resets: Hr appears and the washer will not heat water. Unplug the washer for 5 minutes to reset the Main PCB control board
• A defective heater relay, which is a component on the Main PCB control board: The code returns again after the 5 minute reset. The chart replaces the Main PCB control board if the code returns
• A power surge that damaged the relay: The code followed a storm, an outage or a breaker trip. Note whether other electronics on the circuit were affected

The chart says the heater relay is a component on the Main PCB control board, and the reset gives it a chance to clear.

Run a short heated cycle and watch whether the washer heats the water and whether the code stays away.

The chart names the Main PCB control board as the only part for Hr, and replaces it only if the code returns after the reset.

Hr (402 model front-load table).

Main PCB control board.

What does Hr mean on a Kenmore 402 front-load washer? A heater relay failure, in the chart's words.

Where is the heater relay? On the Main PCB control board, according to the chart.

Kenmore 796 model front-load washer, including Wi-Fi models code LE

Listed as low water level during the cycle.

Water level drops below the reset level during the wash or rinse portion of the cycle. Check for leaks in the washer tub and connected components. Check the installation of the drain system. Water can siphon out of the washer if it's not installed properly. Parts named: outer tub, Hoses and components attached to the tub.

• A leak in the washer tub or in the hoses and components attached to it: LE appears mid-cycle and water is on the floor or under the washer. Check the outer tub, the hoses and the connected components for leaks
• A drain system that is not installed properly so fill water siphons out: The level drops during the wash or rinse without any visible leak. Check the installation of the drain system and hose
• A leaking door seal or a loose hose clamp: Water drips from the door or a hose connection. Look at the door seal and each hose clamp for a wet spot

The chart says the level dropped below the reset level during the wash or rinse, so look at the outer tub, the hoses and everything attached to it.

Water can siphon out of the washer if the drain hose is not installed properly. Follow the installation manual for the hose height and the air break.

The chart names the outer tub and the hoses and components attached to it as the parts, depending on where the leak is.

LE (402 model front-load table), capital L then capital E.

Outer tub, and hoses and components attached to the tub.

A flashlight, towels and a screwdriver or nut driver.

What does LE (capital L, capital E) mean on a Kenmore 402 washer? A low water level during the cycle: the level drops below the reset level during the wash or rinse.

How is lE (lowercase l) different? lE is a water level sensor failure; LE is a low level from leaks or siphoning.

Can the drain hose cause it? Yes. Water can siphon out if the drain system isn't installed properly.

Stop the washer and shut the faucets if you find a leak

A leaking outer tub is a major repair, so price it against the age of the washer

Kenmore 796 model front-load washer, including Wi-Fi models code lE

Listed as water level sensor failure.

Unplug the washer. Check the wire harness connections between the water level sensor and the main control board. If no problems are found, then the water level pressure sensor will usually need to be replaced. Parts named: water level sensor.

• A loose or damaged wire harness between the water level sensor and the main control board: lE appears and the washer misjudges the water level. Unplug the washer and check the wire harness connections at both ends
• A failed water level pressure sensor: No problems are found in the wiring and the code remains. The chart says the water level pressure sensor will usually need to be replaced
• A blocked or split pressure hose to the sensor: The level reading changes oddly and the hose looks damaged. Look at the hose to the sensor for a kink or a split

Use the plug and open the cabinet only once the washer is fully disconnected, and keep the plug where you can see it.

Reseat every connector at the sensor and at the board, and look for a wire that is pinched or burnt.

The chart says the water level pressure sensor will usually need to be replaced once the wiring has passed.

lE (402 model front-load table), lowercase l then capital E.

Water level sensor.

What does lE (lowercase l) mean on a Kenmore 402 washer? A water level sensor failure, in the chart's words.

How is LE different? LE is a low water level during the cycle from leaks or siphoning; lE is the sensor.

Unplug the washer before opening the cabinet to reach the sensor

The sensor and the board are both costly, so check the wiring first

Kenmore 796 model front-load washer, including Wi-Fi models code LO

Listed as door unlock error.

The door fails to unlock after 7 attempts. Unplug the washer. You will usually need to force the door open. This often damages the door lock/switch assembly. Replace that assembly if it's damaged or defective. Parts named: door lock/switch assembly.

• The door lock/switch assembly is stuck and will not release after 7 attempts: LO appears at the end of a cycle and the door stays locked. Unplug the washer and see whether the door can be released
• A door lock/switch assembly damaged by earlier forcing: The door was forced open before and the lock has been rough since. Look at the lock and strike for damage once the door is open
• A lock that is defective and cannot unlock: The door stays locked after repeated attempts and a power reset. The chart replaces the assembly if it is damaged or defective

The chart says the door fails to unlock after 7 attempts, so the lock has already tried and failed.

The chart says you will usually need to force the door open. This often damages the door lock/switch assembly.

The chart names it as the only part for LO. Check the assembly once the door is open.

LO (402 model front-load table).

Towels and a screwdriver or nut driver.

What does LO mean on a Kenmore 402 front-load washer? A door unlock error: the door fails to unlock after 7 attempts.

Will I have to force the door? The chart says you will usually need to.

Will that break the lock? It often damages the door lock/switch assembly, so expect to replace it.

How is FL different? FL is a door that fails to lock; LO is one that fails to unlock.

Make sure the drum is empty of water and has stopped before you force the door, because opening a full drum floods the floor

Unplug the washer before you force the door open

Kenmore 796 model front-load washer, including Wi-Fi models code nd

Listed as won't drain.

Washer fails to drain within 15 minutes. Check the washer drain path for a clog or restriction. Clear the large item filter in the drain pump. If the drain pump is defective or damaged, replace it. Parts named: drain pump.

• A clog or restriction in the washer drain path: The display shows nd and the tub still holds water after 15 minutes of draining. Check the drain hose and the household drain for a clog or restriction
• A clogged large item filter in the drain pump: The drain path is clear but water drains very slowly or not at all. Clear the large item filter in the drain pump, with a pan ready to catch the water
• A defective or damaged drain pump: The path and the filter are clear and the pump does not move water. The chart replaces the drain pump if it is defective or damaged

The chart says the washer failed to drain within 15 minutes, so start with the hose behind the washer and the standpipe it feeds.

Unplug the washer, open the small access door at the bottom front, drain the water into a shallow pan and clear coins, lint and other items from the filter.

The chart names the drain pump as the only part for nd, after the path and the filter have been cleared.

nd (402 model front-load table).

Drain pump.

A shallow pan, towels and a screwdriver or nut driver.

What does nd mean on a Kenmore 402 front-load washer? The washer won't drain: it failed to drain within 15 minutes, in the chart's words.

Where is the large item filter? In the drain pump, per the chart; it is reached through a small access door at the lower front on most front-load washers.

Which part does the chart replace? The drain pump, if it is defective or damaged.

Unplug the washer and put towels down before opening the drain pump filter, because a full drum will empty onto the floor

Do not keep running cycles with a drum that will not drain

Kenmore 796 model front-load washer, including Wi-Fi models code nF

Listed as water fill problem.

The washer fills for 40 minutes or the water level doesn't change after 6 minutes. Check the water supply faucets behind the washer to make sure that they are fully open. Check the water fill lines for kinks or freezing (in the winter). Check the water inlet fill valves. If the valves are defective, replace the water inlet valve assembly. Parts named: water Inlet Valve Assembly.

• The water supply faucets behind the washer are not fully open: nF appears and the washer fills very slowly or not at all. Check that both water supply faucets are fully open
• Kinked or frozen water fill lines: The hoses are bent behind the washer or the house is cold enough to freeze. Check the water fill lines for kinks or freezing in the winter
• A defective water inlet valve: The faucets and hoses are good and the tub still does not fill. Check the water inlet fill valves; replace the water inlet valve assembly if they are defective

The chart says nF means the washer fills for 40 minutes or the water level doesn't change after 6 minutes.

Pull the washer forward slightly to straighten the hoses behind it, and thaw any frozen line before you run another load.

The chart names the water inlet valve assembly as the only part for nF, and replaces it only if the valves are defective.

nF (402 model front-load table).

Water inlet valve assembly.

What does nF mean on a Kenmore 402 front-load washer? A water fill problem, in the chart's words.

When does the washer show nF? When it fills for 40 minutes or the water level doesn't change after 6 minutes.

Shut the faucets if a hose connection leaks or the washer fills past its level

If the supply is weak at other taps in the house, the fault is in the plumbing, so have a plumber look

Kenmore 796 model front-load washer, including Wi-Fi models code nF1

Listed as hot and cold water connections are reversed.

Connect the hot and cold water fill hoses correctly.

• The hot and cold fill hoses are connected to the wrong inlets: nF1 appears and hot water arrives where cold is expected. Check the hose connections on the back of the washer
• Hoses swapped after a move or plumbing work: The code began soon after the washer was moved or the hoses were changed. Compare the hoses with the faucets they connect to
• Faucets that are labeled the wrong way in the house: The hoses match the labels but the water is reversed. Run each faucet and feel which is hot

The chart's whole check is to connect the hot and cold water fill hoses correctly.

Shut the faucets, unscrew each hose, swap them so hot goes to hot, then open the faucets and check for leaks.

The chart names no part for nF1, so a correct hose connection should clear it without replacing anything.

None.

Towels and pliers or a hose wrench.

How do I fix it? Connect the hot and cold water fill hoses correctly.

Is a part broken? No. The chart names no part for nF1.

How is nF different? nF is a water fill problem: a fill that takes 40 minutes or a level that doesn't change.

How do I know which hose is hot? The chart does not say. Hose ends and faucets are usually marked with red for hot and blue for cold, and you can run each faucet for a moment and feel which is warm before reconnecting.

Will the washer still wash with the hoses reversed? The chart names the reversal as the cause of nF1 and gives no cycle effect. Correct the connections and run a short cycle to confirm the code does not return.

Do not touch very hot water from the hose

Shut the faucets before you unscrew a hose

Kenmore 796 model front-load washer, including Wi-Fi models code OE

Listed as water overflow.

If the washer is overfilled, unplug it to see if it continues to fill while unplugged. If it does, replace the water inlet valve assembly because the inlet water valves aren't shutting off water flow. If the washer isn't overfilled, replace the water level sensor because it isn't accurately detecting water level. Parts named: water inlet valve assembly, Water level sensor.

• The inlet water valves are not shutting off, so the washer keeps filling: OE appears and the tub is filled well above its normal level. Unplug the washer and see whether it continues to fill while unplugged
• A water level sensor that is not detecting the level accurately: The washer isn't really overfilled but the code appears anyway. The chart replaces the water level sensor if the washer isn't overfilled
• A siphon through the drain hose that upsets the level reading: The drain hose is fitted too far down the standpipe. Check the drain system installation at the standpipe

Shut off the faucets first if water is still coming in, and put towels down before you go on.

The chart says the inlet water valves aren't shutting off water flow, so the valve assembly is the part to replace.

The chart says it isn't accurately detecting the water level, so the sensor is the part to replace when nothing is overfilled.

OE (402 model front-load table).

Water inlet valve assembly and water level sensor.

What does OE mean on a Kenmore 402 front-load washer? A water overflow, in the chart's words.

How do I tell the valve from the sensor? Unplug the washer. If it keeps filling, the valves are stuck open; if it isn't overfilled, the sensor is misreading.

Is OE the same as the VMW F8 E3? It is a similar overflow code on a different washer with a different table.

Shut off both water faucets at once if the tub keeps filling while unplugged

Unplug the washer before checking the valves or the sensor

Kenmore 796 model front-load washer, including Wi-Fi models code SF

Listed as electronic control board error.

Unplug the washer for 5 minutes to reset the electronic control board. Plug the washer back in. If the code returns, replace the electronic control board. Parts named: electronic control board.

• An electronic control board error that clears when the board resets: SF appears and the washer will not run a normal cycle. Unplug the washer for 5 minutes to reset the electronic control board
• A board fault that returns after the reset: The code returns after the washer is plugged back in. The chart replaces the electronic control board if the code returns
• A power surge that damaged the board: The code followed a storm, an outage or a breaker trip. Note whether other electronics on the circuit were affected

The chart says this resets the electronic control board, so leave the washer fully unplugged for the whole five minutes.

Run a short cycle and watch whether the code stays away for the whole cycle.

The chart names the electronic control board as the only part for SF, and replaces it only if the code returns after the reset.

SF (402 model front-load table).

Electronic control board.

What does SF mean on a Kenmore 402 front-load washer? An electronic control board error, in the chart's words.

What if SF returns after the board is replaced? The chart lists only the electronic control board for SF. If a new board still shows the code, check that its part number matches your model and the wiring to it, or have a technician look.

Kenmore 796 model front-load washer, including Wi-Fi models code tE

Listed as temperature is out of range high or low.

Use the diagnostic test mode to check the water temperature that the control board is sensing. If the actual temperature is significantly different, then the temperature sensor (also called the thermistor) will need to be replaced. Parts named: temperature Sensor (thermistor).

• A temperature sensor (thermistor) that reads too high or too low: tE appears and the wash temperature seems wrong for the cycle. Use the diagnostic test mode to check the water temperature the control board is sensing
• Fill hoses that are reversed or a supply that is far too cold or hot: The actual water is very different from what the control expects. Compare the actual water temperature with the reading
• A failed temperature sensor: The actual temperature is significantly different from the sensed one. The chart replaces the temperature sensor in that case

The chart says tE means the temperature is out of range, high or low, so note which way the reading is off.

Use an accurate thermometer at the faucet or on the water from the fill hose, and let the water run first.

The chart says the temperature sensor is also called the thermistor, and replaces it only if the reading is significantly off.

tE (402 model front-load table).

Temperature sensor (thermistor).

A thermometer and a screwdriver or nut driver.

What does tE mean on a Kenmore 402 front-load washer? The temperature is out of range, high or low, in the chart's words.

What is the temperature sensor? Also called the thermistor, per the chart.

How do I test it? Use the diagnostic test mode to read the sensed temperature and compare it with the real one.

Do not touch very hot water in the drum; let it cool first

Unplug the washer before you reach for the sensor