On the covered Nintendo Switch console, 2819-0020 means your Nintendo Account was used to play DLC on another console. First, note the exact error code and message on the screen and what you were doing when it appeared. Then: close any software using your Nintendo Account on other consoles, then resume the paused software from the HOME Menu. If you do not have access to the other consoles where you have linked your Nintendo Account, we recommend you change your Nintendo Account password to make sure your account is no longer accessible on those consoles.
Differential
Likely causes of “Nintendo Switch console code 2819-0020”, and how to tell them apart
- 1
The account used on another console
What separates it Play is suspended while you use DLC
How to confirm Close software on the other consoles
- 2
DLC loaded on several consoles
What separates it The account is in use elsewhere
How to confirm Resume the paused software after closing the others
- 3
No access to the other consoles
What separates it You cannot close them
How to confirm Change the account password
- 4
Shared accounts
What separates it Family members play at once
How to confirm Load the DLC as a virtual game card here
- 5
A forgotten linked console
What separates it An old console is still signed in
How to confirm Sign it out or change the password
Before you touch a setting
Record this first — changing settings destroys the evidence
- The consoles linked to the account
- Whether anyone else is playing
- Whether you can reach the other consoles
- The DLC involved
Try in this order
0 of 7 completedWhat to do first
ReversibleNote the exact error code and message on the screen and what you were doing when it appeared.
Correct only the documented fault domain
ReversibleClose any software using your Nintendo Account on other consoles, then resume the paused software from the HOME Menu. If you do not have access to the other consoles where you have linked your Nintendo Account, we recommend you change your Nintendo Account password to make sure your account is no longer accessible on those consoles.
Close software on the other consoles
ReversibleThat use the account.
Resume the paused software
ReversibleFrom the HOME Menu.
Change the account password
ReversibleIf you cannot reach them.
Load the DLC as a virtual game card
ReversibleOn this console.
Check linked consoles
ReversibleIn your account.
Model-specific
What is true of this model and not of its siblings
- DLC license
- Tied to the account.
- Virtual game card
- Loading it here prevents the interruption.
- How DLC licenses work
- Downloadable content is licensed to a Nintendo Account, and a license can be active on one console at a time for online use. When the same account starts the content on a second console, the first is suspended, which is what this code reports. Nothing is wrong with your purchase.
- Shared accounts
- Families often share one account across several consoles, and the one who starts the game first holds the license. The simple habit is to close the game on one console before starting on another.
- Securing your account
- If a console you no longer own is still signed in to your account, change the password, which signs the account out elsewhere. Loading the DLC as a virtual game card on the console you use most keeps it from being suspended.
- The virtual game card habit
- Loading DLC through the virtual game card menu on one console marks that console as the user. Doing this on the console you use most keeps your play uninterrupted.
- Changing the password
- If an old console still holds your account, a password change signs it out. Do it from the account website.
Stop boundary
When this stops being a self-service repair
- !If you cannot resolve it, contact Nintendo Support
- !Change the account password if you lost a console
- !Load DLC as a virtual game card
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 2819-0020 mean on a Nintendo Switch console?+
your Nintendo Account was used to play DLC on another console.
How do I stop the suspensions?+
Load the DLC as a virtual game card here.
What if I cannot reach the other console?+
Change your password.