On the covered Nintendo Switch console, 2819-0099 means you are no longer able to play the software on this system. First, check if the software is available to redownload using the Nintendo Account that originally purchased or downloaded it, either in the virtual game card menu or through Nintendo eShop.
Differential
Likely causes of “Nintendo Switch console code 2819-0099”, and how to tell them apart
- 1
The license was revoked after a refund or chargeback
What separates it You can no longer play the software
How to confirm Check how the purchase was made
- 2
The owning account was deleted
What separates it The game's owner no longer exists
How to confirm Ask the owner or buy the software again
- 3
Using the wrong user
What separates it Another user owns the game
How to confirm Load it under the owning user
- 4
The software is not on this console
What separates it The icon shows but will not play
How to confirm Download it with the owning account
- 5
An account problem
What separates it The error appears for several titles
How to confirm Contact Nintendo Support
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which game
- Which account bought it
- Whether a refund or chargeback happened
- Whether another user on the console owns it
Try in this order
0 of 8 completedWhat to do first
ReversibleCheck if the software is available to redownload using the Nintendo Account that originally purchased or downloaded it, either in the virtual game card menu or through Nintendo eShop.
Correct only the documented fault domain
ReversibleIf the code keeps appearing after that, follow Nintendo's article for this code Nintendo says to contact Nintendo Support if the steps do not resolve it.
Check the owning account
ReversibleFor the game.
Redownload it
ReversibleWith that account.
Have the owner load the virtual game card
ReversibleIf they share the console.
Check purchase history
ReversibleFor refunds.
Buy the software again
ReversibleIf the license is gone.
Contact Nintendo
ReversibleIf you dispute it.
Model-specific
What is true of this model and not of its siblings
- License
- Tied to the account that bought it.
- Virtual game card
- Another owner can load it.
- Why a license ends
- A game's license can end when a purchase is refunded, when a payment is reversed with the card issuer or when the account that bought it is deleted. In each case the console is told the license is gone and refuses to start the software. The article lists these causes, and the first step is to find out which account owns the game.
- Recovering access
- If the original account still owns the game, redownload it with that account in the eShop or through the virtual game card menu. If someone else on the console owns it, they can load it as a virtual game card.
- When it is permanent
- If the account was deleted or the purchase was reversed, access cannot be restored, and you would need to buy the software again. Contact Nintendo Support if you think a license was removed in error.
Stop boundary
When this stops being a self-service repair
- !If you believe the license was revoked in error, contact Nintendo Support
- !Check the owning account
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 2819-0099 mean on a Nintendo Switch console?+
you are no longer able to play the software on this system.
Why might it happen?+
A refund, a chargeback or a deleted account.
Can another user load it?+
If they own it, yes.
Can I get my game back?+
Redownload it with the owning account.