On the covered Nintendo Switch console, 2811-5001, 2811-5003, 2811-7001, 2811-7002, 2811-7003, 2811-1028 means the eShop connection failed because of the home network: weak signal, DNS, router parental controls or slow speeds First, run the connection test and read the download speed.
Differential
Likely causes of “Nintendo Switch console codes 2811-5001, 2811-5003 and 4 more”, and how to tell them apart
- 1
Router parental controls or content filters blocking the eShop
What separates it Other games and sites work but the eShop shows 2811-5001 or 2811-5003
How to confirm Remove or disable parental controls on the router, as Nintendo's article says, and retest
- 2
Slow download speeds on the connection
What separates it The code is 2811-1028 or 2811-1224 and the connection test shows low download speeds
How to confirm Run Test Connection and read the download speed; Nintendo says speed may be the cause
- 3
Wireless interference or a weak signal
What separates it The console is docked or far from the router and metal objects or electronics are close
How to confirm Move within 10 to 15 feet, out of the dock, and move metal, glass and electronics away
- 4
A DNS problem
What separates it Speeds are fine but the eShop still refuses to open
How to confirm Set DNS to Automatic or try 8.8.8.8 and 8.8.4.4, as Nintendo describes on the connection pages
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and what you were doing in the eShop
- The download speed and NAT type from the console's connection test
- Whether the router has parental controls or content filtering turned on
- Whether the eShop works on another network or a phone hotspot
Try in this order
0 of 8 completedWhat to do first
Reversiblerun the connection test and read the download speed.
Correct only the documented fault domain
ReversibleImprove the wireless signal, try another band, change DNS, turn off parental controls or content filtering on the router, and retry.
Run the connection test
ReversibleOpen System Settings, Internet, Test Connection and note the result, NAT type and download and upload speeds; Nintendo asks for this for 2811-1028 and 2811-1224.
Check the network status page
ReversibleFor 2811-7001 and 2811-7002, look for maintenance first; if none is posted, try again later or continue with the network steps.
Improve the wireless signal
ReversibleMove within 10 to 15 feet, take the console out of the dock and clear metal objects, speakers, power strips, glass and cordless phones from around the console and router.
Try the other wireless band
ReversibleCreate a new connection on the 2.4 GHz or 5 GHz band you are not using, as Nintendo describes for 2811-5001.
Check router parental controls
ReversibleFor 2811-5001 and 2811-5003, ask your provider or the router's maker how to remove or disable parental controls on the router, then retest the eShop.
Test another network
ReversibleConnect at another location or on a phone hotspot; if the eShop works there, the problem is your own network.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2811-5001
- Unable to access an online feature such as the eShop; a network problem, so try another band and consider router parental controls.
- 2811-5003
- Unable to access the eShop; may be caused by DNS, wireless interference, a weak signal or an unresponsive router, and router parental controls.
- 2811-7001
- An online service such as the eShop fails; check the network status page, move metal objects and electronics away, and retry.
- 2811-7002, 2811-7003
- An online service such as the eShop fails with "An error has occurred"; the twin 2811-7003 is covered by the same article.
- 2811-1028
- Unable to connect to the eShop or disconnected from it; test the connection to see whether download speed is the cause.
Stop boundary
When this stops being a self-service repair
- !Router parental control settings belong to the router's maker or your internet provider, so ask them before changing anything you do not recognize
- !If the eShop fails on every network, contact Nintendo Support with the code and the connection test results
- !Never disable a router's security features permanently to make one service work
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover eShop failures where Nintendo points to the home network: wireless interference, DNS, slow speeds or router parental controls. They do not cover a maintenance window (see the outage page) or a payment problem.
Exact questions
Common questions
What does 2811-5001, 2811-5003, 2811-7001, 2811-7002, 2811-7003, 2811-1028 mean on a Nintendo Switch console?+
the eShop connection failed because of the home network: weak signal, DNS, router parental controls or slow speeds
Can router parental controls block the eShop?+
Nintendo's article for 2811-5001 and 2811-5003 lists removing or disabling them as a troubleshooting step.
What does the download speed on the connection test show?+
It tells you whether slow speeds may be causing 2811-1028 and 2811-1224, which describe disconnects and failures to connect to the eShop.
Is this a maintenance issue?+
Not usually. Nintendo lists maintenance for 2811-7001 first, but the network causes are the main theme of these codes.