On the covered PlayStation PS5, NW-102307-3 means a communication error occurred while connecting to PlayStation. First, check the PlayStation status page for a server failure or maintenance. Then: sony's steps: restart the console, connect by a wired connection if possible and reconfigure the network settings; on Wi-Fi, move the console close to the router; turn off your router and modem for at least 5 minutes; ask your ISP or network administrator about updating the router firmware and about turning off port filtering; and set a static IP address at Settings > Network > Settings > Set Up Internet Connection. If it continues, try again later.
Differential
Likely causes of “PlayStation PS5 code NW-102307-3”, and how to tell them apart
- 1
A PlayStation Network failure or maintenance
What separates it A communication error when connecting
How to confirm Check the status page
- 2
A wireless signal that is weak or blocked
What separates it The error appears on Wi-Fi
How to confirm Move the console close to the router
- 3
A router with port filtering or old firmware
What separates it The connection is refused
How to confirm Ask the provider about firmware and filtering
- 4
Network settings that need reconfiguring
What separates it The error follows a change
How to confirm Reconfigure the connection
- 5
A dynamic address that changes
What separates it Intermittent failures
How to confirm Set a static address on the console
Before you touch a setting
Record this first — changing settings destroys the evidence
- Wired or wireless
- The router model
- Whether the error began after a network change
Try in this order
0 of 6 completedWhat to do first
ReversibleCheck the PlayStation status page for a server failure or maintenance.
Correct only the documented fault domain
ReversibleSony's steps: restart the console, connect by a wired connection if possible and reconfigure the network settings; on Wi-Fi, move the console close to the router; turn off your router and modem for at least 5 minutes; ask your ISP or network administrator about updating the router firmware and about turning off port filtering; and set a static IP address at Settings > Network > Settings > Set Up Internet Connection. If it continues, try again later.
Restart the console
ReversibleAnd reconfigure the network.
Connect by cable
ReversibleIf possible.
Ask about firmware and port filtering
ReversibleWith your provider.
Set a static address
ReversibleIn Set Up Internet Connection.
Model-specific
What is true of this model and not of its siblings
- When a cable helps
- A wired connection removes signal strength and interference from the picture, so if the error disappears on a cable the fault is wireless.
- Router checks
- Port filtering, an old firmware and strict security options on the router can all refuse the console; a provider or network administrator can change them.
- Reading the pattern
- If the error appears for every online service, look at your connection. If it appears only for PlayStation Network, check the status page and the account. Try signing in on another device, such as a phone or a PC, which tells you whether the account or the console is at fault.
- Router and provider
- Port filtering and old firmware are provider-managed on many rented routers, so a phone call to the provider may be the quickest route. Ask them to confirm that no filtering applies to the console's address.
Stop boundary
When this stops being a self-service repair
- !If the error continues, try again later and contact PlayStation Support
- !Ask your provider about router firmware and port filtering
- !Use a wired connection
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does NW-102307-3 mean on a PlayStation PS5?+
A communication error occurred while connecting to PlayStation.
Should I use a cable?+
Yes, if possible.
What is port filtering?+
A router setting that can block console traffic.
What is a static address?+
A fixed address you set on the console.