On the covered PlayStation PS5, WS-116449-5 means the service is currently under maintenance. First, check the server status for failure and maintenance information. Then: sony's steps, if it is not affected by a failure or maintenance and in this order: reset the internet connection settings on the console and run an internet connection test; turn off your router and modem and wait at least 5 minutes before turning them back on; and if that fails, try again later because the line may be temporarily congested.
Differential
Likely causes of “PlayStation PS5 code WS-116449-5”, and how to tell them apart
- 1
PlayStation Network maintenance
What separates it The service is unavailable
How to confirm Check the PlayStation status page
- 2
A server failure
What separates it Sign-in and online features fail for many users
How to confirm Wait for Sony to restore service
- 3
Connection settings that are stale
What separates it The error continues with no outage
How to confirm Reset the internet settings and run a connection test
- 4
A modem or router that needs a restart
What separates it Several devices struggle
How to confirm Turn them off for at least five minutes
- 5
A congested line
What separates it The error comes and goes
How to confirm Try again later
Before you touch a setting
Record this first — changing settings destroys the evidence
- The status page result
- The time of the error
- Whether other devices reach the internet
- The connection test result
Try in this order
0 of 8 completedWhat to do first
ReversibleCheck the server status for failure and maintenance information.
Correct only the documented fault domain
ReversibleSony's steps, if it is not affected by a failure or maintenance and in this order: reset the internet connection settings on the console and run an internet connection test; turn off your router and modem and wait at least 5 minutes before turning them back on; and if that fails, try again later because the line may be temporarily congested.
Check the server status
ReversibleFor failure or maintenance.
Reset the internet connection settings
ReversibleOn the console.
Run an internet connection test
ReversibleIn Network settings.
Turn off the modem and router
ReversibleWait five minutes.
Turn them back on
ReversibleThen test again.
Try again later
ReversibleIf the line is congested.
Model-specific
What is true of this model and not of its siblings
- Order of steps
- Sony lists the steps in an order: check status, reset the internet connection settings and test, restart the modem and router, and finally wait. Following the order saves time because a posted outage cannot be fixed at home.
- Network test
- The connection test shows whether the console gets an address, reaches the internet and signs in to PlayStation Network, which tells you whether the fault is at home or at Sony.
- What not to do
- Do not reset the console to factory settings for this error. Maintenance on Sony's side is not fixed by changes at home. Reset only the network settings if the steps above fail and the status page is clear, and write down your settings first.
- After maintenance ends
- When Sony's maintenance finishes, the service can take a few minutes to settle, and some consoles need a restart to reconnect. Sign out and in again, then test the connection, before you try other fixes.
Stop boundary
When this stops being a self-service repair
- !If no failure is posted and the error continues after the steps, contact PlayStation Support
- !Try again later
- !Note the time and the code
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does WS-116449-5 mean on a PlayStation PS5?+
The service is currently under maintenance.
What do I check first?+
The PlayStation status page.
How long should I turn the router off?+
At least five minutes.
What if there is no outage?+
Reset the connection settings and test.