On the covered PlayStation PS5, CE-100002-3, CE-107938-8 means the update for a game or app did not install correctly; Sony notes that turning the console off during an update can cause it First, restart the console, then update the system software if it is not current.
Differential
Likely causes of “PlayStation PS5 code CE-100002-3, CE-107938-8”, and how to tell them apart
- 1
An update file that did not install completely
What separates it The update starts, then stops with the error, and the game or app still runs on the old version
How to confirm Select the application, press the options button and choose Check for update, which asks the console to fetch the update again
- 2
The console was turned off or lost power during the update
What separates it The console was switched off, put in rest mode with downloads disabled or unplugged while the update ran
How to confirm Sony names this as a cause of CE-107938-8, so restart the console and run the update again without interrupting it
- 3
Out-of-date system software
What separates it The game needs a newer system version than the console has
How to confirm Open Settings, System, System Software, System Software Updates and Settings and install any update offered
- 4
A damaged installation of the application
What separates it The error returns after a fresh update attempt has finished
How to confirm Delete the application from the home screen with the options button, then reinstall it and update it to the latest version
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code shown, CE-100002-3 or CE-107938-8, and which game or app was updating
- Whether the console was turned off or lost power while the update was running
- The system software version under Settings, System, System Software, Console Information
- Whether the internet connection test passes
Try in this order
0 of 7 completedWhat to do first
Reversiblerestart the console, then update the system software if it is not current.
Correct only the documented fault domain
ReversibleSelect the application, press the options button and choose Check for update; if it persists, delete the application from the home screen, reinstall it and update it to the latest version.
Restart the console
ReversibleTurn the PS5 off fully and on again from the control center's power options. Sony lists this first for both codes, and it clears a stuck update session.
Update the system software
ReversibleGo to Settings, System, System Software, System Software Updates and Settings and install any update that appears, since a game update can fail on an older system version.
Ask for the game update again
ReversibleHighlight the application on the home screen, press the options button and choose Check for update. Follow the prompts and let it finish without turning the console off.
Delete and reinstall the application
ReversibleIf the error persists, select the application, press the options button, choose Delete, then reinstall it from your library and update it to the latest version.
Check the internet connection
ReversibleGo to Settings, Network and run Test Internet Connection; if it fails, use the network steps on the PlayStation servers page.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-100002-3
- "Failed to update the application"; the update file may not have installed successfully; restart, update the system software, then delete and reinstall the application.
- CE-107938-8
- "Failed to update the application"; Sony notes that turning the console off during an update can cause it; restart, update the system software, choose Check for update, then delete and reinstall.
Stop boundary
When this stops being a self-service repair
- !Do not turn the console off during an update; a repeat of an interrupted update can keep producing the same code
- !Deleting an application does not delete your saved data on the console, but check that saves are backed up before you delete a game you care about
- !If the code persists after reinstalling, contact PlayStation Support with the exact code and game name
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Sony says the update file for the application may not have installed successfully, and that turning the console off during an update can sometimes cause the second code.
Exact questions
Common questions
What does CE-100002-3, CE-107938-8 mean on a PlayStation PS5?+
the update for a game or app did not install correctly; Sony notes that turning the console off during an update can cause it
What does CE-100002-3 mean on a PS5?+
Sony says the application update failed and the update file may not have been installed successfully.
Can turning the console off cause CE-107938-8?+
Yes. Sony says that turning the PS5 off during an update can sometimes cause this error, so restart and update again without interrupting it.
Will deleting the game erase my progress?+
Sony's articles describe deleting and reinstalling the application, and saved data is kept separately, but back up saves first if they matter to you.
How do I check a game for updates?+
Highlight the game, press the options button and choose Check for Update, per Sony's update guide.
Do I need to update the system software as well?+
Sony says to update it if it is not up to date, since it is a step in both articles.