On the covered Roku streaming device, 014 means Roku's Wi-Fi page lists 14 and 014 under both “Wrong password” and “Can't connect to internet”. First, check that your Wi-Fi password is correct and try again. Then: Roku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.
Try in this order
0 of 9 completedWhat to do first
ReversibleCheck that your Wi-Fi password is correct and try again.
Correct only the documented fault domain
ReversibleRoku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.
Restart in the right order
ReversibleUnplug the Roku, the router and the modem. Wait 30 seconds, plug in the modem, wait for its lights to settle, then the router, wait another minute and plug the Roku back in.
Move the Roku into range and recheck the password
ReversibleError 014 means the Roku lost or could not hold the wireless connection. Bring it closer to the router and re-enter the Wi-Fi password, since a mistyped one shows the same code.
Check the router's wireless mode
ReversibleOn some Comcast or Cox routers the wireless mode is set to g/n only; Roku's community advice is b/g/n.
Check the signal strength
ReversibleOn the Roku go to Settings, Network, About to see the connection type and signal strength. A Fair or Poor reading means the Roku is too far from the router or something is blocking the signal.
Run Check connection
ReversibleIn Settings, Network, choose Check connection. The Roku tests the wireless link and the internet separately, which tells you whether the router or the internet is the weak part.
Forget and rejoin the network
ReversibleIn Settings, Network, choose Set up connection, then Wireless, pick your network and enter the password again, using the option to show the password so you can check what you typed.
Check the band
ReversibleOlder Roku models can only use the 2.4 GHz band. If your router combines both bands under one name, give the 2.4 GHz band its own name so the Roku can choose it.
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Exact questions
Common questions about “Roku streaming device code 014”
What does 014 mean on a Roku streaming device?+
Roku's Wi-Fi page lists 14 and 014 under both “Wrong password” and “Can't connect to internet”.
Is Roku error 014.30 the same as 014.40?+
They are both wireless connection errors. 014.40 is usually a password or security setting problem, and 014.30 is a dropped connection; the router restart fixes both more often than not.
Why does my Roku keep disconnecting from Wi-Fi during a show?+
Distance from the router, a neighbor's crowded channel or a router that drops idle devices. Move the Roku closer or switch the router to a clearer channel.
Should I use Ethernet with my Roku?+
If your model has an Ethernet port, a cable removes Wi-Fi from the equation and is the surest way to stop 014 errors.
How can I tell if my Roku signal is too weak?+
Settings, Network, About shows the signal strength. If it reads Fair or Poor, move the router closer, remove obstacles or use a wired connection if the model has an Ethernet port.
Does my Roku work on a 5 GHz network?+
Some models do and some only use 2.4 GHz, so check your model's specifications. If it will not see the network, try the 2.4 GHz band.