On the covered Roku streaming device, 014.30 means Roku's Wi-Fi page lists 14.30 under “Can't connect to internet”. First, check that the Roku is on the correct network with the right password. Then: Roku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.
Differential
Likely causes of “Roku streaming device code 014.30”, and how to tell them apart
- 1
The wrong network or password
What separates it 014.30 after a router change or a new password
How to confirm Re-enter the Wi-Fi details in Settings
- 2
A weak signal
What separates it Other devices in the same room connect and the Roku does not
How to confirm Move the router closer or check the signal bars
- 3
A router or modem that needs a restart
What separates it Nothing in the house reaches the internet
How to confirm Restart the modem and router
- 4
Router security settings the Roku cannot join
What separates it A recently changed router mode, such as a new security type or a 5 GHz only band
How to confirm Check the router's band and security mode against what the Roku supports
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether other devices connect to the same Wi-Fi
- The signal strength shown in Settings
- Whether the router was changed
- The Roku model
Try in this order
0 of 7 completedWhat to do first
ReversibleCheck that the Roku is on the correct network with the right password.
Correct only the documented fault domain
ReversibleRoku's common fixes are to confirm the network and password, test another device on the same Wi-Fi, restart the Roku from Settings > System > Power > System Restart, and restart the router and modem.
Check the network and password
ReversibleOpen Settings, Network, and confirm the name and the password.
Test another device
ReversibleCheck that another device on the same Wi-Fi reaches the internet.
Restart the Roku and the router
ReversibleUse Settings, System, Power, System restart, then restart the modem and router.
Move the Roku or the router closer
ReversibleCheck the signal bars in Settings, Network. Weak signal is the most common reason a Roku fails to reach the internet when phones nearby connect.
Reconnect to the network from scratch
ReversibleIn Settings, Network, set up a new connection, choose the network by name and type the password again. A mistyped password is easy to miss on a screen keyboard.
Model-specific
What is true of this model and not of its siblings
- Shown as
- 014.30 on the screen.
- Applies to
- Roku streaming devices.
Stop boundary
When this stops being a self-service repair
- !Contact your internet provider if no device gets online
- !Contact Roku support if only the Roku fails on every network
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 014.30 mean on a Roku streaming device?+
Roku's Wi-Fi page lists 14.30 under “Can't connect to internet”.
Do I need to factory reset?+
Not as a first step. Network checks and restarts clear most cases.
Does a wired connection help?+
On models with an Ethernet port, a cable takes Wi-Fi out of the question.
Will resetting the Roku help?+
Restarting from System restart is enough for most cases. A factory reset removes the channels and account link and is a last step.
Why does it work on the phone hotspot?+
That shows the Roku's Wi-Fi works and the home network or router setting is the problem.
Does the 2.4 or 5 GHz band matter?+
It can. If the router offers both bands under one name, try the other band by name if your router lists them separately, or move closer.
Does the Roku need a software update?+
A Roku that cannot get online cannot update itself. Restore the connection first, and the device will check for its update once it is online.
Should I change the DNS setting?+
Only after the basic checks. The code means the Roku could not reach the internet, so confirm the router itself is online first.