On the covered Xbox console, 0x87DD0006, 0x80072EE7 means you cannot sign in to Xbox or open content because of a service outage or a connection problem to the Xbox network First, check the Xbox status page for a service alert.
Differential
Likely causes of “Xbox console code 0x87DD0006, 0x80072EE7”, and how to tell them apart
- 1
An Xbox network service outage
What separates it Sign-in fails for you and others at the same time, and the status page shows an alert
How to confirm Check the Xbox status page and request a notification for when the service is back
- 2
A momentary problem that fixes itself
What separates it The code is 0x80072ee7 and it clears if you come back a little later
How to confirm Wait and try again; Microsoft says this problem usually fixes itself
- 3
A slow or lossy home connection
What separates it The test shows packet loss above 5 percent, or speeds below the minimums
How to confirm Run Test network speed and statistics and compare with 3 Mbps download, 0.5 Mbps upload and under 150 milliseconds of ping for online gaming
- 4
Wireless interference
What separates it The console is on Wi-Fi with a wireless headset, other electronics or obstacles in the line to the router
How to confirm Unplug the headset's base station and test again; Microsoft lists microwaves, cordless phones and other wireless devices as active interference, and concrete, glass, mirrors and tile as passive
- 5
A router or modem that needs a power cycle
What separates it The connection test fails after everything else looks normal
How to confirm Unplug the router, modem and gateway for 5 minutes, then restart the console
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and whether you were signing in or opening content
- Whether the error appears on a console or a Windows PC, and whether during a system update
- The download speed, upload speed, ping and packet loss from the speed test
- Whether the connection is wired or wireless, and whether a wireless headset is near
Try in this order
0 of 8 completedWhat to do first
Reversiblecheck the Xbox status page for a service alert.
Correct only the documented fault domain
ReversibleRestart the console or PC, run the network test, restart the modem or router, and if you see more than five percent packet loss follow Xbox's connection speed steps.
Check the Xbox status page
ReversibleLook for a service alert first. If one is posted, wait until the service is back.
Restart the console or PC
ReversibleOn the console hold the Xbox button to open the Power Center and choose Restart console. If it is frozen, hold the Xbox button on the console for 10 seconds until it turns off, then touch it to start again. On a PC use the Windows Power button and Restart.
Run the network tests
ReversibleOpen the guide, Profile and system, Settings, General, Network settings, then Test network connection and Test network speed and statistics. Write down download, upload, ping and packet loss.
Reduce interference
ReversibleDisconnect the power to a third-party wireless headset's base station and test again; keep the cables at the back of the console away from it, and aim for a clear line of sight to the router at about 5 to 50 feet.
Power-cycle the network hardware
ReversibleUnplug the router, modem and gateway for 5 minutes, then restart the console and test again.
Check the wired path if you use a cable
ReversibleTry a different cable and a different port on the router, and test the console's Ethernet port with a device that is known to work.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- 0x87DD0006
- Signing in to Xbox Live on Xbox One or a PC fails, possibly because of a service outage just before you tried; check status, restart the console or PC, or read the Xbox forums.
- 0x80072EE7
- The console or device could not load content; usually fixes itself, so try again later, check status, restart your network device and check for more than 5 percent packet loss.
Stop boundary
When this stops being a self-service repair
- !If you got the error during a console system update or setup, follow Microsoft's system update troubleshooting instead of these steps
- !On a community or shared network, the administrator must add the console to the network filter, and if they will not, the console cannot connect to Xbox Live there
- !Router and modem settings belong to your internet provider, so contact them with the speed test results if the speeds are below the minimums
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. The recommended minimums below are Microsoft's for online gaming, and it says the higher the speed the better. A community (public) network may need the administrator to add your console to a network filter using its IP and MAC address, which Microsoft's network article describes.
Exact questions
Common questions
What does 0x87DD0006, 0x80072EE7 mean on a Xbox console?+
you cannot sign in to Xbox or open content because of a service outage or a connection problem to the Xbox network
What speeds does Xbox recommend for online gaming?+
A minimum download speed of 3 Mbps, an upload speed of 0.5 Mbps and ping under 150 milliseconds; higher is better.
What is a good distance from the router?+
Microsoft says the ideal distance is usually between 5 and 50 feet.
Can a wireless headset cause connection errors?+
Yes. Microsoft says third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers.