On the covered Xbox console, 0x87e50033, 0x87e107df, 0x87E11838, 0x803f9006 means a game or app will not launch: a temporary licensing check failed, the owner must sign in, the console is not the home Xbox, or the game needs a Kinect sensor First, quit the game or app, wait at least ten seconds and start it again.
Differential
Likely causes of “Xbox console code 0x87e50033, 0x87e107df, 0x87E11838, 0x803f9006”, and how to tell them apart
- 1
A temporary problem with the game or app session
What separates it The code appears once, and other games start normally
How to confirm Quit the game or app from the guide, wait at least 10 seconds and start it again
- 2
A licensing check that failed temporarily
What separates it The code is 0x87e107df or 0x87e11838 and the Xbox status page shows a service alert
How to confirm Check the Xbox status page and request a notification for when the service is back, then restart the console
- 3
The account that bought the game is not signed in
What separates it The message says the person who bought this needs to sign in
How to confirm Sign in with the profile that bought the game, or insert the disc for a disc-based game
- 4
The console is not the owner's home Xbox
What separates it Someone else bought the game and the console cannot get online to check
How to confirm Have the owner sign in and set this console as their home Xbox under Settings, General, Personalization, My home Xbox
- 5
A game that needs a Kinect sensor
What separates it The code is 0x87e1000f and no Kinect is attached
How to confirm Attach a Kinect sensor to a console that supports it, since Xbox Series X and S do not
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and whether it appeared for one game or every game
- Whether the game is a disc, a digital purchase or from Game Pass, and whose account bought it
- What the Xbox status page says at that moment
- Whether the console is the owner's home Xbox
Try in this order
0 of 8 completedWhat to do first
Reversiblequit the game or app, wait at least ten seconds and start it again.
Correct only the documented fault domain
ReversibleCheck the Xbox status page, restart the console, sign in with the account that bought the game or make this console the owner's home Xbox, and for a Kinect game plug in a Kinect sensor.
Quit and relaunch
ReversiblePress the Xbox button to open the guide, highlight the game or app, press the Menu button and select Quit. Wait at least 10 seconds, then start it again.
Check the Xbox status page
ReversibleLook for a service alert at xbox.com/status; you can request a notification for when the service is back.
Restart the console
ReversiblePress and hold the Xbox button on the controller to open the Power Center, then select Restart console and Restart.
Sign in with the account that owns the game
ReversibleFor a disc game insert the disc. For a digital game sign in to the Xbox profile that bought it, or have that person sign in, or have them make this console their home Xbox.
Test the connection
ReversibleOpen the guide, then Profile and system, Settings, General, Network settings and Test network speed and statistics; if you see more than 5 percent packet loss follow Microsoft's connection steps.
For a Kinect game, attach a Kinect
ReversiblePlug a Kinect sensor into a supported console, restart it and launch the game again.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- 0x87e50033
- Comes up when launching a game or app; a temporary issue that restarting the game or app can resolve; quit it, wait at least 10 seconds and start it again.
- 0x87e107df
- Launching a game on Xbox One; a temporary licensing validation issue while the service tries to launch the game; check the Xbox status page, then restart the console.
- 0x87E11838
- Launching a game; a likely licensing issue, or a networking or configuration problem; check status, test the connection, sign in with the account that bought the game or use the owner's home Xbox, and restart.
- 0x803f9006
- "The person who bought this needs to sign in"; trouble checking usage rights; insert the disc, or sign in with the buying profile, or have the owner sign in or make this their home Xbox.
Stop boundary
When this stops being a self-service repair
- !Making a console someone's home Xbox lets everyone who uses it play that person's digital games, so only do it on a console you trust
- !Do not share your Microsoft account password with anyone who contacts you about an error code
- !If the code persists after restarting, checking status and signing in correctly, use Xbox Support's chat or repair route with the exact code
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Microsoft's Kinect note says the Kinect sensor and adapter have been discontinued and that the sensor is not compatible with Xbox Series X|S consoles.
Exact questions
Common questions
What does 0x87e50033, 0x87e107df, 0x87E11838, 0x803f9006 mean on a Xbox console?+
a game or app will not launch: a temporary licensing check failed, the owner must sign in, the console is not the home Xbox, or the game needs a Kinect sensor
What is a home Xbox?+
The console set as an owner's home console, on which other people can play the owner's digital games even when the owner is not signed in.
Why does 0x803f9006 say the buyer needs to sign in?+
The console is having trouble checking usage rights, so the account that bought the game or app must sign in, or you need the disc.
Does the Xbox Series X support Kinect?+
No. Microsoft says the Kinect sensor is not compatible with Xbox Series X and S consoles.
How do I test the Xbox connection?+
Guide, Profile and system, Settings, General, Network settings, then Test network speed and statistics; more than 5 percent packet loss calls for further steps.