On the covered Xbox console, 0x87E0000F, 0x87E00064, 0x80070070 means a game or app will not download or install: the console needs an update, the service or connection is failing, the disc is unreadable, or a PC drive is full First, check for a system update and the Xbox status page.
Differential
Likely causes of “Xbox console code 0x87E0000F, 0x87E00064, 0x80070070”, and how to tell them apart
- 1
The console is missing a system update
What separates it The console has not updated recently and a new game requires the update
How to confirm Open the guide, Profile and system, Settings, System, Updates and downloads and install any update offered
- 2
The Xbox service is unavailable
What separates it The download starts and fails, and the status page shows an alert
How to confirm Check the Xbox status page, and sign in there to be told when the service is back
- 3
A download or partial install that needs cancelling
What separates it The item is stuck in Ready to install or the install queue
How to confirm Cancel the download from the queue and start it again from the Microsoft Store
- 4
An unreadable or scratched disc
What separates it The error appears each time you try installing from a disc
How to confirm Check the disc's condition, and try installing from the Store with the disc loaded so it installs from the network instead
- 5
A full drive on a PC
What separates it The message says the app or game needs more room than the drive has
How to confirm Free up drive space or install to another drive and try again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and whether you are on a console or a Windows PC
- Whether the game or app came from a disc, the Microsoft Store or Game Pass
- The free space on the PC drive, for 0x80070070
- Whether the Xbox status page lists a service alert
Try in this order
0 of 8 completedWhat to do first
Reversiblecheck for a system update and the Xbox status page.
Correct only the documented fault domain
ReversibleTest the Xbox connection, cancel and redownload the game, install from the Microsoft Store with the disc loaded, clean or replace an unreadable disc, and on a PC free up drive space and install again.
Check for a system update
ReversibleOpen the guide, then Profile and system, Settings, System, Updates and downloads. An available update is listed at the bottom of the first column; otherwise you will see No update available.
Check the Xbox status page
ReversibleIf any service shows an alert, expand it, scroll to Notifications and sign in to receive a message when it is back.
Test the Xbox connection
ReversibleUnder Settings, General, Network settings choose Test network connection, follow the on-screen instructions, and note where and what type of error the test reports.
Cancel and redownload the game or app
ReversibleOpen My games and apps, choose Queue and highlight the active download, press the Menu button and select Cancel, then search for the title in the Microsoft Store on Xbox and choose Install.
For a disc, install from the Store with the disc inserted
ReversibleInsert the disc, open the Store app, search for the game and select Install, which installs from the network instead of the disc. You can also install the Blu-ray app from the Microsoft Store.
Restart the console fully
ReversibleHold the Xbox button on the front for about 10 seconds until it shuts down, unplug the power cable, wait 10 seconds, plug it back in and turn it on.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- 0x87E0000F
- Downloading or installing a game or app fails on Xbox or PC; the console may need an update, the service may be unavailable, or the download needs cancelling and starting again.
- 0x87E00064
- Installing from a disc fails, which may mean the disc is unreadable; check the status page and the disc, install from the Store with the disc loaded, install the Blu-ray app and power-cycle the console.
- 0x80070070
- Installing an Xbox Game Pass game on a PC; you do not have enough hard drive space, so free up space or pick another drive.
Stop boundary
When this stops being a self-service repair
- !Deleting files to free space on a PC is your choice; do not remove files you cannot identify
- !A scratched disc that will not install even from the Store route may need replacing
- !If installs still fail on a console that is up to date and online, contact Xbox Support with the exact code
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. 0x80070070 is a Windows PC error for installing an Xbox Game Pass game and is about drive space, not the console. The Blu-ray step for 0x87e00064 is Microsoft's.
Exact questions
Common questions
What does 0x87E0000F, 0x87E00064, 0x80070070 mean on a Xbox console?+
a game or app will not download or install: the console needs an update, the service or connection is failing, the disc is unreadable, or a PC drive is full
Can I install from a disc if the disc will not read?+
Microsoft suggests installing from the Store with the disc inserted, which fetches the game over the network.
How do I cancel a stuck install?+
Open My games and apps, then Queue, highlight it, press Menu and choose Cancel; then install again from the Store.
What does the Blu-ray app do here?+
Microsoft lists installing the Blu-ray app from the Store as a step for 0x87e00064 before trying the install again.