Parental controls on an eero 6+ are managed in the eero app through profiles, and when a block or a pause does not behave, the cause is usually which devices are assigned to a profile, which features need the paid eero Plus subscription and whether the device uses its own settings that bypass the router. In the app, open Discover or the Profiles area and create a profile for each family member. Assign each person's phones, tablets, consoles and laptops to their profile, since a device left unassigned is not controlled.
The checks in more detail
Profiles let you pause the internet for everyone on the profile with one tap and set a schedule, such as a bedtime, during which the connected devices are paused. Pausing and schedules work from the app on the home network. Filtering by content is a different matter. Blocking categories such as adult content, or blocking and allowing particular sites and apps, depends on eero Plus or a similar subscription, so a filter that does not show in the app may simply need the plan.
Check the eero Plus settings in the app, and make sure that the filter is turned on for the profile. Advanced options like Safe Search require the same. If a site is blocked unexpectedly, check the profile's blocked list and the content filter categories, and look at what other device is on the profile. The common reasons a control fails are device-side. A phone on mobile data is outside the router's control, a device using a VPN or private DNS may slip past a filter and randomised Wi-Fi addresses can make a device appear as a new,
unassigned one, so turn off private address for your home network on the child's device. A schedule that locks at the wrong time may use the wrong time zone, set in the app. Make sure the eero nodes are up to date, restart the system if a profile does not take effect and re-add a device that shows twice. For stronger control combine eero with the device's own screen time settings. Contact eero support if the feature is missing, with the account email and the serial number.
Differential
Likely causes of “eero 6+ parental controls or schedules are not working”, and how to tell them apart
- 1
A device not assigned to a profile
What separates it It is not controlled
How to confirm Assign every device to its owner
- 2
Content filters that need eero Plus
What separates it The filter option is missing
How to confirm Check the subscription
- 3
Mobile data or a VPN
What separates it The control is bypassed
How to confirm Use device screen time as well
- 4
A randomised Wi-Fi address
What separates it The device looks new
How to confirm Turn off private address for the home network
- 5
A wrong time zone
What separates it The schedule locks at the wrong time
How to confirm Set the time zone in the app
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which device is not controlled
- Whether eero Plus is active
- Whether the device uses mobile data or a VPN
- The time zone
Try in this order
0 of 6 completedCreate a profile
ReversibleIn the eero app.
Assign every device
ReversibleTo its profile.
Set a schedule or pause
ReversibleFrom the profile.
Check eero Plus filters
ReversibleIf you want content filtering.
Turn off private address
ReversibleOn the child's device.
Add device screen time
ReversibleAs a second layer.
Model-specific
What is true of this model and not of its siblings
- Profiles
- They group a person's devices.
- eero Plus
- Needed for content filters.
Stop boundary
When this stops being a self-service repair
- !If the feature is missing despite a subscription, contact eero support with the account email
- !Combine with device screen time
- !Update the eero system
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Are parental controls free on eero?+
Pausing and schedules are; content filtering needs eero Plus.
Why is a device not paused?+
It may not be assigned to a profile.
Does it work on mobile data?+
No.
Why does the schedule lock at the wrong time?+
Check the time zone.