eero 6+ Wi-Fi keeps disconnecting

The checks in more detail

Walls, floors and large metal items weaken Wi-Fi, so add a node or move one. Remember that the eero uses one name for both bands, and a device at the edge of the 5 GHz band may drop and reconnect on 2.4 GHz. Phones and laptops do that on their own, and a brief hiccup is normal. Some devices drop because of their own power saving, so check the device's settings and update its software. Interference from neighbors on 2.4 GHz is common in flats, and eero chooses channels automatically, so give it a day after a change.

If the drops occur at the same time each day, think about the things that run then, such as a microwave, a baby monitor or a scheduled restart of the modem. Check the eero's firmware is current, and restart the network in order, modem first. If you have a long chain of wireless nodes, link them by Ethernet, since each wireless hop adds a point of failure. A node that goes offline repeatedly may have a power or placement fault, so check it in the app. Keep the eero in the open and off the floor. If drops continue on stable internet with good placement, contact eero support with the times.

Keep a short log for a week: the time of each drop, which device it was and what the eero's light showed. Patterns appear quickly, such as a drop every evening at the same hour when a neighbor's network is busy, or a drop only for a device that sits near the kitchen. The eero app's activity page and the event history give a second view, and eero support can read them with you. Remember too that large changes, such as a new router from the provider, a new mesh node or a moved cable, often start a run of drops, so note what changed just before the first one.