When one eero shows offline while others work, eero's basics apply. Check its LED: solid red means offline and flashing yellow or orange means a power supply problem. Power the eero on and give it 90 seconds. Restart just that eero in the app by tapping it, the more options icon, Restart; eero notes that restarting the gateway takes the whole network offline. Or unplug it for 30 seconds. An offline eero cannot update. If the eero is wireless, it needs a strong link to another eero: move it closer, 20 to 30 feet from its neighbor and no more than 50.
If wired, check the Ethernet cable and port, and try a different cable. Check the power adapter and the outlet, and that the socket is not switched. If it still will not reconnect, do a soft reset:
The checks in more detail
hold the reset button until it flashes yellow, no more than 8 seconds; it keeps its place on the network and your IP reservations and port forwards. A hard reset, about 15 seconds until flashing red, removes it and it must be added again in the app. As a last check, swap it with another eero to see whether the unit or the location is at fault.
If the eero disappears from the app entirely, power cycle both it and its neighbor. If several nodes go offline at the same time, the cause is usually upstream: a gateway restart, a switch or a power event, not the nodes themselves. If only the farthest node drops, it is almost always the wireless link, so move it closer before replacing anything. Record the time each node drops; a pattern such as evenings often points to interference.
Differential
Likely causes of “eero mesh wifi mesh node or satellite is offline”, and how to tell them apart
- 1
A loose power adapter
What separates it The eero shows no light or flashing orange because its power adapter is not making a good connection
How to confirm Replace the adapter, or try another outlet, and see whether the light returns
- 2
A wireless eero too far away
What separates it The eero goes offline often because a wireless eero is too far from the one it links to
How to confirm Move the eero closer to the one that it links to, within fifty feet
- 3
A bad Ethernet cable
What separates it A wired eero goes offline because the Ethernet cable to it is faulty
How to confirm Try another Ethernet cable, and check the port on the other end too
- 4
A stale link
What separates it The eero stays offline until you restart it because its link has gone stale
How to confirm Restart it, or soft reset it, to clear a stale link with the network
- 5
Hardware failure
What separates it The eero fails in every location because the hardware itself has failed
How to confirm Swap the unit for another one, and replace it under warranty if the fault follows it
Before you touch a setting
Record this first — changing settings destroys the evidence
- The LED color of the offline eero
- Whether it is wired or wireless
- When it went offline and what changed
- Whether the other eeros on the network are working properly
Try in this order
0 of 7 completedRead the LED
ReversibleRead the light on the eero, since solid red means it is offline, and yellow or orange means power.
Wait 90 seconds
ReversibleWait ninety seconds after you power the eero on, before you decide that it has failed.
Restart it
ReversibleRestart it in the app, or by unplugging it for thirty seconds and then plugging it back in.
Check the cable or distance
ReversibleCheck the cable or the distance, depending on whether the eero is wired or wireless.
Soft reset
ReversibleSoft reset it by holding the reset button until yellow, and no longer than eight seconds.
Swap units
ReversibleSwap units to test the location, and see whether the fault follows the unit or the place.
Hard reset last
ReversibleHard reset it last, by holding the reset button until red shows, about fifteen seconds.
Model-specific
What is true of this model and not of its siblings
- Reset buttons
- Reset button locations differ: bottom on the eero 6 and 6+, back on the Pro and Max 7 and side on the Beacon.
- Power
- Each model has its own power adapter, so match the adapter to the model.
- Other models this page answers
- These steps also fit the eero Pro 6E, eero Pro 6, eero Pro (2nd generation).
Stop boundary
When this stops being a self-service repair
- !If it stays offline after a soft reset in a good location, replace it under warranty
- !If flashing orange persists with a good adapter, contact eero support
- !If every eero goes offline, look at the gateway and modem instead
Evidence ledger
Sources behind this answer
Every LED color and pattern.
Reboot, soft reset and hard reset.
Offline eeros cannot update.
Spacing, interference and placement.
The company and its products.
Exact questions
Common questions
What does flashing yellow or orange mean?+
Flashing yellow or orange means that there is a problem with the power supply.
How long before resetting?+
Let it be powered on at least 90 seconds.
What does a soft reset keep?+
Its place on the network, logs and IP reservations and port forwards.
What does a hard reset do?+
It removes the eero and clears user data.
Does restarting the gateway drop the network?+
Yes, restarting the gateway drops the network for a moment, while it comes back.
Why can it not update?+
An eero that is offline cannot update, so bring it back online first.
Can a Beacon act alone?+
No, a Beacon cannot act alone, and it needs another eero to link to.
How far can nodes be?+
Nodes can be no more than fifty feet apart, when they link to each other wirelessly.