Constant restarts and heat on an eero usually come back to power and placement. Check the LED: flashing yellow or orange means a power supply problem, and a solid green LED means power saving. Use the supplied power adapter and an outlet that is not on a switch. eero warns that external heat sources such as incandescent bulbs and direct sunlight hurt performance, and that an eero should not go in a media console or cabinet;
The checks in more detail
put it in the open, on a hard flat surface, halfway between floor and ceiling. Indoor eeros must never be used outside. Restart properly rather than repeatedly: unplug for 30 seconds and wait about a minute for solid white, or Restart in the app. Note that software updates reboot the eero automatically, so a restart at night may be an update, taking 15 to 20 minutes.
If restarts continue, swap in another adapter, move it to another outlet, and swap the eero with another to test the unit. A soft reset returns the eero to the default wifi channel and keeps its network settings; a hard reset clears everything. If an eero is hot to touch, swollen or smells of burning, unplug it and stop using it, then contact eero. Heat tends to build where airflow is poor, so check the surroundings before blaming the unit: a shelf behind a television, a cupboard, a spot above a radiator or a window with afternoon sun all raise the temperature. Moving an eero to an open shelf costs nothing and is the first test. Keep a record of when restarts occur so the pattern is visible.
Differential
Likely causes of “eero mesh wifi restarts, freezes or overheats”, and how to tell them apart
- 1
A failing power adapter
What separates it The eero shows flashing orange and restarts at random because its power adapter is failing
How to confirm Replace the power adapter with the one that eero supplies, then watch for further restarts
- 2
A cabinet or hot spot
What separates it The eero runs hot because it sits in a cabinet or in a hot spot with no airflow
How to confirm Move it to the open, away from heat and direct sun, so that air can flow around it
- 3
An update reboot
What separates it The eero restarts at night because updates install and reboot it then
How to confirm Set a preferred update time, so that the reboot happens at a time that suits you
- 4
A switched outlet
What separates it The eero loses power at times because it is plugged into a switched outlet
How to confirm Use a live outlet that is not controlled by a wall switch, to give it steady power
- 5
A failing unit
What separates it The eero restarts in every location because the unit itself is failing
How to confirm Replace the unit under its warranty, since a failing unit will keep restarting
Before you touch a setting
Record this first — changing settings destroys the evidence
- The LED behavior before a restart
- How warm the eero is and where it sits
- The power adapter that you are using with the eero
- The times of day when the restarts happen
Try in this order
0 of 7 completedRead the LED
ReversibleRead the light on the eero, since flashing orange means a problem with the power supply.
Check the adapter and outlet
ReversibleCheck the adapter and the outlet, and use the adapter that came with the eero.
Move it to the open
ReversibleMove the eero to the open, away from heat sources and direct sunlight, and off the floor.
Restart cleanly
ReversibleRestart the eero cleanly by unplugging it for thirty seconds, then plugging it in again.
Check updates
ReversibleCheck updates, since the eero reboots during them, and this can look like a random restart.
Swap the unit
ReversibleSwap the unit for another one, to test the location, and see whether the fault follows the unit.
Replace if it persists
ReversibleReplace it under warranty if the problem persists, and contact eero with the model and date.
Model-specific
What is true of this model and not of its siblings
- Power
- Each eero model uses its own adapter, so replace like with like.
- Outdoor 7
- Only the Outdoor 7 is meant for outdoor use.
- Other models this page answers
- These steps also fit models eero Pro 6E, eero Pro 6, eero 6+, eero 6, eero Pro (2nd generation), eero Beacon, eero Outdoor 7.
Stop boundary
When this stops being a self-service repair
- !If it restarts in another outlet with a known-good adapter, replace it under warranty
- !If it is hot, swollen or smells, stop using it and contact eero
- !If restarts follow updates, check the release notes
Evidence ledger
Sources behind this answer
Every LED color and pattern.
Spacing, interference and placement.
Reboot, soft reset and hard reset.
Automatic reboots during updates.
The company and its products.
Exact questions
Common questions
Why does my eero restart?+
A power problem, an update reboot or a failing unit.
What does flashing orange mean?+
Flashing orange means that there is a problem with the power supply.
Can an eero overheat?+
Yes, an eero can overheat, since heat and sunlight hurt its performance.
Can I use it outdoors?+
No, an indoor model is not meant for outdoor use, so use an outdoor model instead.
How long is a clean restart?+
Unplug for 30 seconds and wait about a minute.
Does a soft reset lose settings?+
No, a soft reset keeps your settings, and only a hard reset erases them.
Is a warm eero normal?+
Some warmth is normal; very hot is not.