LG TV apps freeze, crash or will not load: confirm the TV is online, power-cycle it, update webOS, and reinstall only the affected app. Check the LG Services Country setting if apps are missing, and save a full reset for last. Test the TV's network from Settings, Network to see whether the problem is the connection or the app store.
What this covers
- LG webOS televisions with apps that freeze, crash, disappear or refuse to load
What it does not cover
- ×A service-wide outage or a television without power
Try in this order
0 of 4 completedCheck the TV network
ReversibleOpen the network settings and confirm the TV has internet access. Test another app to determine whether the issue is app-specific.
Power-cycle and update the TV
ReversibleUnplug the TV briefly, reconnect it, then install an available webOS update from Support settings.
Reinstall the affected app
Signs you outDelete and reinstall only the failing app after confirming the service credentials are available.
Check LG Services Country
ReversibleIf the app is absent from the Content Store, verify that the selected LG Services Country matches the region where the service is offered.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “LG TV apps freeze, crash or will not load”
Why do LG TV apps fail to load?+
Low memory, a weak connection or old software can be the cause.
Which apps are the most common problem?+
Any streaming app can fail, but check whether just one is affected. If so, update or reinstall that app.
Can the TV's cache be cleared?+
Yes. In the app or system settings you can clear cache for apps and the browser, which frees memory.
Would a power cycle help?+
Unplug the TV for a couple of minutes to clear the memory, then reconnect it.
Should I uninstall and reinstall the app?+
If only one app fails, removing and reinstalling it can fix a corrupted install. Sign in again afterwards and check the app is available for your TV model.
Is it a network problem or an app problem?+
Test the TV's built-in speed or connection check and try several apps. If all apps fail, look at the network. If only one fails, the app or its service is the likely cause.