Direct answer
Test the home network on another device, toggle the TV’s Wi-Fi off and on, restart the TV and router, then reconnect to the correct network. Reset network or TV settings only after confirming the router is working.
What this covers
- LG webOS TVs unable to join or stay on a normal home Wi-Fi network
- Current supported consumer software as reviewed on August 20, 2026
- The symptom described in the title before a factory reset or hardware repair
What it does not cover
- ×Captive portals, enterprise Wi-Fi and router outages affecting every device
- ×Billing, ownership, warranty or account-recovery disputes
- ×Regional features that the manufacturer does not list for your country
Prove the internet connection
ReversibleUse a phone on the same Wi-Fi to open a public website. If it fails, restart network equipment before altering the TV.
Toggle Wi-Fi and reselect the network
ReversibleOpen Network settings, turn Wi-Fi off and on, then choose the intended network and enter the password.
Restart the TV and router
ReversibleDisconnect TV power briefly and restart the router, waiting for internet service to return before reconnecting the TV.
Test a closer or wired connection
ReversibleMove the router closer or use Ethernet when supported. A working wired test isolates the Wi-Fi path without erasing TV settings.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I try first for lg tv will not connect to wi-fi?+
Use a phone on the same Wi-Fi to open a public website. If it fails, restart network equipment before altering the TV.
Will these steps erase apps, files or settings?+
No data-erasing step is required in this sequence. Reconnects preserve apps. Resetting TV settings can erase network and personalization data, so it is a last resort.
When should I stop troubleshooting?+
Stop if the device reports hardware damage, becomes unusually hot, smells burnt, or the problem falls into this excluded case: Captive portals, enterprise Wi-Fi and router outages affecting every device.
Answer for the exact device and software version shown above.