Bluetooth on the 11 inch iPad Air M2 is Bluetooth 5.3, and this iPad works with the Apple Pencil Pro, which attaches magnetically to the side and pairs and charges there, and with the Magic Keyboard through the Smart Connector rather than Bluetooth. Apple's page for an accessory that will not connect starts with Bluetooth on, the accessory charged and in discovery mode, and nearby. For the Pencil Pro, attach it to the magnetic edge, check that the case does not sit between them, and look for the pairing prompt; if it does not appear, restart the iPad, and as a last step reset the Pencil by holding the button on its barrel.
The checks in more detail
Because the Air 11's Pencil uses a hover feature and a squeeze gesture, a Pencil that connects but does not respond to squeeze needs the setting in Settings, Apple Pencil. Headphones that cut out are usually interference or distance, or the headphones' own firmware. Controllers pair in Settings, Bluetooth in pairing mode. Remove and pair again, restart and update iPadOS. A network reset clears pairings. Apple Pencil Pro owners sometimes see the pairing prompt fail because a magnetic case lining or a metal-backed folio interferes with the Pencil's attachment.
Take the iPad out of the case and attach the Pencil bare to test. If the Pencil charges but does not draw, check Settings, Apple Pencil for the connection status and, if needed, forget the Pencil and attach it again to re-pair, which is a fast fix for a stale link. If the Magic Keyboard folio stops typing, it is the Smart Connector, not Bluetooth, so check that the iPad sits firmly on the magnets and clean the three contact pins with a dry cloth.
Remove the iPad from the folio, replace it and try again, since a slightly lifted edge cuts the connection. If a third-party keyboard case with Bluetooth is in use, it may have its own pairing button and a battery that runs flat unnoticed, and some keyboard cases pair only through a long press of a function key. Read the keyboard's manual for the pairing key combination, and charge it fully, since a low keyboard battery shows as connection drops. A keyboard that connects only after the iPad wakes again may need its sleep timeout adjusted.
Differential
Likely causes of “Apple iPad Air 11-inch will not pair or stay connected over Bluetooth”, and how to tell them apart
- 1
A Pencil Pro not clipped to the magnetic edge
What separates it The pairing prompt never appears
How to confirm Remove any case and attach it to the edge
- 2
A Pencil squeeze or hover feature switched off
What separates it The Pencil connects but ignores squeeze
How to confirm Settings, Apple Pencil: turn the features on
- 3
A Smart Connector fault mistaken for Bluetooth
What separates it The Magic Keyboard types nothing
How to confirm Clean the three pins and reseat the iPad on the magnets
- 4
Interference from a busy router
What separates it Headphones stutter
How to confirm Use the 5 GHz band
- 5
A stale headset pairing
What separates it It shows but will not connect
How to confirm Remove and pair again
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the Pencil is attached and charged
- Whether a keyboard folio or Bluetooth keyboard is in use
- The headphones' model
- The iPadOS version
Try in this order
0 of 6 completedAttach the Pencil Pro
ReversibleTo the magnetic edge, bare.
Check Apple Pencil settings
ReversibleSqueeze and hover.
Clean the keyboard's pins
ReversibleWith a dry cloth.
Use 5 GHz Wi-Fi
ReversibleTo cut interference.
Remove and pair headphones again
ReversibleIn Bluetooth.
Restart and update
ReversibleiPadOS.
Model-specific
What is true of this model and not of its siblings
- Smart Connector
- The keyboard does not use Bluetooth.
- Pencil Pro
- It pairs magnetically.
- A record helps
- Dates and versions speed up support.
Stop boundary
When this stops being a self-service repair
- !If the Pencil Pro fails on another iPad too, contact Apple
- !If Bluetooth is grayed out after a network reset, book Apple service
- !If the Smart Connector keyboard still fails, ask Apple to test the pins
Evidence ledger
Sources behind this answer
Exact questions
Common questions
How do I pair the Pencil Pro?+
Attach it to the edge.
Does the Magic Keyboard use Bluetooth?+
No, the Smart Connector.
Which Bluetooth version?+
5.3.
Where is the squeeze setting?+
Apple Pencil settings.