An iPhone 11 Pro Max that does not charge, or charges only sometimes, has lint in the Lightning port, a worn cable or adapter, or a battery that has aged, and Apple's guidance for a phone that will not charge gives the order. The 11 Pro Max uses Lightning and supports Qi wireless charging and fast charging with an 18 W or higher USB-C adapter and a USB-C to Lightning cable; the box shipped with an 18 W adapter in the Pro models. Try another cable and adapter that are Apple or MFi certified, and another outlet.
The checks in more detail
Look into the port with a flashlight; years of pocket lint pack in and stop the cable seating, and a wooden toothpick removes it gently. If wireless charging works and the cable does not, the port or cable is at fault. A message that says Accessory Not Supported points at a non-certified cable, and a Liquid Detected alert at moisture in the port, which needs drying. A phone that was flat for a long time can take several minutes to show anything. A battery that holds no charge needs a replacement. A force restart clears a stuck state.
If the phone charges on a computer's USB port but not on a wall adapter, the adapter has failed; try an adapter you know works with another phone. A very cheap or old adapter may not supply enough current for the 11 Pro Max under load, so the phone charges slowly while in use. Using the phone for video while charging on a weak adapter can even lose charge. If the phone only charges with the cable at a certain angle, the cable's plug is worn or the port is full of lint, and cleaning plus a new cable usually fixes it.
Avoid pulling the cable by the cord, which weakens the connection, and replace cables every year or two if you charge daily. Remember that Lightning ports on a phone of this age are well used, and a socket that has lost its grip can sometimes be tightened by a repairer for a small fee, which is cheaper than a new phone. If you rely on the phone for navigation in a car, a loose connection while driving can drain the battery, so address a flaky port before it becomes unreliable.
Differential
Likely causes of “Apple iPhone 11 Pro Max will not charge or charges slowly”, and how to tell them apart
- 1
Pocket fluff packed into the Lightning socket
What separates it The plug will not click home and charging cuts out
How to confirm With the phone off, tease the fluff out with a wooden toothpick
- 2
A frayed cable near the connector
What separates it Charging only works when the cable is bent a certain way
How to confirm Replace it with an Apple or MFi-certified lead
- 3
A low-power or aging wall adapter
What separates it The percentage barely climbs under use
How to confirm Use an 18 W USB-C adapter with a USB-C to Lightning cable
- 4
Moisture in the port after rain or steam
What separates it A Liquid Detected alert appears
How to confirm Unplug, let it dry for a day, then try wireless charging meanwhile
- 5
A battery that can no longer accept charge
What separates it The phone shuts down at forty percent
How to confirm Book an Apple battery service
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether a Qi pad charges the phone when a cable cannot
- The exact message, such as Accessory Not Supported or Liquid Detected
- The adapter's wattage and the cable's age
- Whether the socket looks clean under a flashlight
Try in this order
0 of 6 completedSwap in a certified cable and adapter
ReversibleUse an Apple or MFi cable and an 18 W adapter, in a wall outlet.
Inspect and clear the socket
ReversibleSwitch the phone off, shine a flashlight in the Lightning port and lift out fluff with a wooden toothpick.
Try a Qi pad
ReversibleIf wireless works and the cable does not, the port or the cable is at fault.
Leave it on the charger for half an hour
ReversibleA deeply flat battery can take that long to show anything.
Force restart
ReversiblePress volume up, volume down, then hold the side button until the Apple logo appears.
Book service
ReversibleIf it still will not charge.
Model-specific
What is true of this model and not of its siblings
- Fast charging
- It needs a USB-C adapter and cable.
- Lint
- Pocket lint is the commonest cause.
- A record helps
- Dates and versions speed up support.
Stop boundary
When this stops being a self-service repair
- !If the cable fails but the pad works after cleaning, Apple needs to service the Lightning port
- !A phone that shows nothing after thirty minutes on a good charger needs a battery or board check
- !Heat or swelling means unplug and stop
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why will my iPhone 11 Pro Max not charge?+
Fluff in the port, a worn lead or an aged battery.
Can I charge it wirelessly?+
Yes, on a Qi pad.
What does Accessory Not Supported mean?+
The cable is not certified.
Does it fast charge?+
With an 18 W adapter, yes.