Check notification permissions, Focus or Do Not Disturb, and background app access first. Then compare one affected app with others. A paired phone and watch may send an alert to only one screen. Follow the matching model notes before resetting pairing or deleting app data.
Differential
Likely causes of “Apple iPhone with Lightning notifications are missing”, and how to tell them apart
- 1
Notifications off for the app
What separates it No alerts from one app
How to confirm Settings, Notifications, the app: Allow Notifications
- 2
A Focus is on
What separates it Alerts silenced at set times
How to confirm Settings, Focus: turn it off or allow the app
- 3
The Silent switch or volume
What separates it No sound for alerts
How to confirm Flip the switch and check Sounds
- 4
Low Power Mode or background refresh
What separates it Alerts arrive late
How to confirm Turn off Low Power Mode and allow Background App Refresh
- 5
A signed-out app
What separates it Alerts stopped after a restore
How to confirm Sign in again and allow notifications
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which apps fail
- Whether a Focus is on
- The Silent switch position
- Whether it began after a restore
Try in this order
0 of 9 completedCheck the app's settings
ReversibleSettings, Notifications, the app.
Check Focus
ReversibleSettings, Focus.
Check the Silent switch
ReversibleFlip it to ring.
Turn off Low Power Mode
ReversibleSettings, Battery.
Restart the phone
ReversibleSwitch off and on.
Sign in again
ReversibleOpen the app and sign in.
Check Screen Time downtime
ReversibleSettings, Screen Time, Downtime, and see whether it is blocking apps in the hours when alerts fail.
Reset the app's notification registration
ReversibleDelete the app, restart the phone, reinstall the app and allow notifications again when prompted.
Review the Scheduled Summary
ReversibleSettings, Notifications, Scheduled Summary, and see whether the app is set to be delivered in the summary.
Model-specific
What is true of this model and not of its siblings
- Apple iPhone XS Max notifications are delayed or missing
- Notifications that do not arrive on an iPhone XS Max are usually set off in one of three places, and Apple's pages cover each. First the app: Settings, Notifications, pick the app, make sure Allow Notifications is on and that Lock Screen, Notification Center and Banners are ticked. Second, Focus: Do Not Disturb or another Focus silences alerts, so check Settings, Focus and the schedule. Third, the phone itself: the Silent switch silences sounds, and Low Power Mode and Background App Refresh can delay alerts for apps that need to fetch in the background. For Messages specifically, Apple has a guide for notifications that do not arrive. Check Notification Summary and Time Sensitive settings too. A restart refreshes the notification service, and signing out and in to the app can re-register it. If you restored from a backup, notifications must be re-allowed for some apps. An easy-to-miss cause is a connected Apple Watch or another device that takes the notification instead of the phone, because iOS shows alerts on the device you are using. Another is Screen Time's downtime, which blocks apps and their alerts during set hours. Check Notification Summary in Settings, Notifications, Scheduled Summary, because apps placed in the summary arrive only at set times, which looks like missing alerts.
- Focus
- A scheduled Focus is the most forgotten cause.
- Messages
- Apple has a dedicated guide for Messages alerts.
- Other devices
- If the phone is locked and an Apple Watch is on your wrist, the watch may take the alert.
- Time Sensitive alerts
- Some alerts break through a Focus only if the app is allowed in the Focus settings.
- Summary
- Alerts held for the summary arrive at set times.
Stop boundary
When this stops being a self-service repair
- !If every app fails after a restart and a settings check, book Apple service
- !If one app fails, contact its developer
- !If Messages fails, see Apple's Messages guide
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why am I not getting notifications?+
They are off, a Focus is on or Low Power Mode delays them.
Do restores affect notifications?+
Some apps need re-allowing.
Does Silent mode stop alerts?+
It stops sounds.
What is Notification Summary?+
It groups alerts at set times.
Why do alerts arrive on my watch but not my phone?+
iOS routes alerts to the device you are using.
Do VPNs affect notifications?+
Some VPNs delay push messages, so test with it off.
Why do alerts arrive in a batch?+
Scheduled Summary groups them.
notifications: model differences
Also covered: Apple iPhone 14 family; Apple iPhone 13 Pro Max; Apple iPhone 13 family; Apple iPhone 12 family; Apple iPhone 11 Pro Max; Apple iPhone 11 family; Apple iPhone XS family.