On a Pixel 6 the microphones sit at the bottom edge beside the USB-C port, at the top near the earpiece and on the back by the camera bar, and a person who says 'you sound muffled' or 'I can't hear you' has usually met a problem that is one of four things: the app is using the wrong microphone, the phone is connected to Bluetooth, something blocks the bottom opening or a software setting such as a call mode is wrong. Google's help page for people who cannot be heard goes through these in order.
The checks in more detail
First, check that the call or recording is not muted and that the volume buttons are not set to a quiet mode. Next look at Bluetooth: if a headset, a car or a watch is connected, the phone may be sending your voice to a device that is not near you, so turn Bluetooth off and test. The same happens with wired headsets and USB-C adapters, so unplug them. Then look at the openings. Lint, pocket dust and a case that covers the bottom edge muffle the bottom microphone, so remove the case and use a dry soft brush or a toothpick very gently, never a pin pushed in.
Record a short video with the camera app and listen: if the sound is clear, the microphone works and the fault is in the calling app, so check the app's permissions under Settings, Apps, and clear its cache. Test in a different app, such as a voice recorder, and with speakerphone to see whether one mode fails. Restart the phone, install any pending update and, if the problem only began after an update, check Google's forums for a known bug. The Pixel 6 is also old enough that a worn microphone can fail, so if the video test is quiet or crackly, the hardware needs service.
Back up before you hand the phone in. If the voice is quiet only in one call app, check the app's own input setting and its noise suppression option, and compare with a call made through the plain Phone app. Google Meet and other apps apply their own noise filters that can clip a quiet voice, and turning them off for a test shows whether the app, not the phone, is the cause. A Pixel 6 on the original battery that has been in daily use for years may also have a loose board connection after drops, so note any history of drops for the repairer.
Differential
Likely causes of “Google Pixel 6 microphone is quiet, muffled or not working”, and how to tell them apart
- 1
A Bluetooth or wired device connected
What separates it Voice goes elsewhere
How to confirm Turn off Bluetooth and unplug adapters
- 2
A blocked bottom opening
What separates it Muffled sound
How to confirm Remove the case and clean gently
- 3
An app permission or setting
What separates it One app fails
How to confirm Check permissions and clear cache
- 4
A mute or call mode
What separates it No voice at all
How to confirm Check mute and call settings
- 5
A worn microphone
What separates it The video test is quiet or crackly
How to confirm Have it repaired
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether the camera video sounds clear
- Which app fails
- Whether Bluetooth is on
- The state of the case and openings
Try in this order
0 of 6 completedTurn off Bluetooth
ReversibleAnd unplug adapters.
Remove the case
ReversibleAnd clean the openings.
Record a video
ReversibleAnd listen.
Check app permissions
ReversibleFor the microphone.
Restart and update
ReversibleThe phone.
Repair if it is quiet
ReversibleOn every test.
Model-specific
What is true of this model and not of its siblings
- Three microphones
- Bottom, top and back.
- The video test
- It shows whether the hardware works.
Stop boundary
When this stops being a self-service repair
- !If the camera video is quiet, repair the microphone
- !If one app fails, contact its support
- !Back up before a repair
Evidence ledger
Sources behind this answer
Mute, Bluetooth and restart checks for a Pixel microphone.
Screen protectors, Safe mode and restarts for touch faults.
Bluetooth diagnostics and forgetting a device.
Exact questions
Common questions
Why do people not hear me on my Pixel 6?+
Bluetooth, a blocked opening or an app setting.
How do I test the microphone?+
Record a video and play it back.
Where is the bottom microphone?+
Beside the USB-C port.
Can I clean it?+
Gently, with a dry soft brush.