Exact model-family answer directory
Samsung Galaxy S20 family troubleshooting
Samsung Galaxy S20 family (SM-G980/SM-G981/SM-G985/SM-G986*): the phone; chips; updates; recovery mode, and a fix for each symptom below.
- The phoneThe Galaxy S20 is a 2020 phone with a 6.2-inch 120 Hz display and a 4,000 mAh battery.
- ChipsDepending on the region it uses an Exynos 990 or a Snapdragon 865.
Samsung Galaxy S20 family app keeps crashing, freezing or will not open
Open record Samsung · battery drainSamsung Galaxy S20 family battery drains too quickly
Open record Samsung · biometric unlockSamsung Galaxy S20 family biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy S20 family camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy S20 family cannot make calls or send messages
Open record Samsung · overheatingSamsung Galaxy S20 family gets hot or shows a temperature warning
Open record Samsung · microphoneSamsung Galaxy S20 family microphone is quiet, muffled or not working
Open record Samsung · not syncingSamsung Galaxy S20 family photos, contacts, messages or account data will not sync
Open record Samsung · touchscreenSamsung Galaxy S20 family screen or touch input is not working correctly
Open record Samsung · speakerSamsung Galaxy S20 family speaker is quiet, distorted or has no sound
Open record Samsung · storage fullSamsung Galaxy S20 family storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy S20 family will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S20 family will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · BluetoothSamsung Galaxy S20 family will not pair or stay connected over Bluetooth
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- SM-G980/SM-G981/SM-G985/SM-G986*
Published specification
What is true of this model and changes how you fix it
- Tier — flagship base (no S Pen)The compact 2020 flagship, no S Pen. One UI over Android, an older device near/past its major-update window.
- AgeBattery aging and reduced updates are age factors, not faults.
- UpdatesIts software support window has ended.
- Recovery modeThe cache partition wipe is in the recovery menu, reached with the phone off and Volume Up plus Power.
Where these figures were read. image-us.samsung.com/SamsungUS/samsungbusiness/pdfs/datasheet/Galaxy_S20_Verizon_Datasheet_Final_6-1-20.pdf (Samsung US datasheet, covers S20/S20+/S20 Ultra) (flagship base, One UI)
Manufacturer support for this product line. Samsung Support — Mobile device support. Official Galaxy model manuals, diagnostics, updates and repair support.
Also read for this model. Samsung Members — S20 overheating, One UI 3.1.
Exact questions
Questions that only have an answer for the Samsung Galaxy S20 family
My Galaxy S20 is getting slow and the battery is weak.+
Both are age-related on a 2020 flagship: the battery has lost capacity, and a nearly full phone plus years of app updates slow it down. Free storage, disable always-on display, reduce background apps, and update what software is still available. A battery replacement helps runtime. It is also near the end of its major-update support, so some newest features simply will not arrive — that is support age, not a fault.
Is the Galaxy S20 still supported?+
Its update window has ended.
Does wiping the cache partition delete data?+
No.