Exact model-family answer directory
Samsung Galaxy Tab S9, S10 Ultra and A9+ troubleshooting
Samsung Galaxy Tab S9, S10 Ultra and A9+ (SM-X710/SM-X716 (Tab S9), SM-X920/SM-X926 (Tab S10 Ultra), SM-X210/SM-X216 (Tab A9+)): galaxy Tab S9 (from the Wikipedia device page); tab S9+ and S9 Ultra; water rating and S Pen, and a fix for each symptom below.
Samsung Galaxy Tab S9, S10 Ultra and A9+ battery drains too quickly
Open record Samsung · overheatingSamsung Galaxy Tab S9, S10 Ultra and A9+ gets hot or shows a temperature warning
Open record Samsung · touchscreenSamsung Galaxy Tab S9, S10 Ultra and A9+ screen or touch input is not working correctly
Open record Samsung · storage fullSamsung Galaxy Tab S9, S10 Ultra and A9+ storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy Tab S9, S10 Ultra and A9+ will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy Tab S9, S10 Ultra and A9+ will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · app crashingSamsung Galaxy Tab S9, S10 Ultra and A9+ app keeps crashing, freezing or will not open
Open record Samsung · biometric unlockSamsung Galaxy Tab S9, S10 Ultra and A9+ biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy Tab S9, S10 Ultra and A9+ camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy Tab S9, S10 Ultra and A9+ cannot make calls or send messages
Open record Samsung · GPSSamsung Galaxy Tab S9, S10 Ultra and A9+ GPS or location is inaccurate
Open record Samsung · no serviceSamsung Galaxy Tab S9, S10 Ultra and A9+ has no cellular service or data
Open record Samsung · microphoneSamsung Galaxy Tab S9, S10 Ultra and A9+ microphone is quiet, muffled or not working
Open record Samsung · notificationsSamsung Galaxy Tab S9, S10 Ultra and A9+ notifications are delayed or missing
Open record Samsung · not syncingSamsung Galaxy Tab S9, S10 Ultra and A9+ photos, contacts, messages or account data will not sync
Open record Samsung · update failedSamsung Galaxy Tab S9, S10 Ultra and A9+ software update will not download or install
Open record Samsung · speakerSamsung Galaxy Tab S9, S10 Ultra and A9+ speaker is quiet, distorted or has no sound
Open record Samsung · BluetoothSamsung Galaxy Tab S9, S10 Ultra and A9+ will not pair or stay connected over Bluetooth
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- SM-X710/SM-X716 (Tab S9), SM-X920/SM-X926 (Tab S10 Ultra), SM-X210/SM-X216 (Tab A9+)
Published specification
What is true of this model and changes how you fix it
- Type — premium TABLET (S Pen included, IP68)A premium Android tablet that INCLUDES an S Pen (magnetic attach on the back) and is unusually IP68 water/dust resistant for a tablet. Not a phone — cellular only on 5G models with a data plan. DeX desktop mode.
- One UI / Android for tabletsOne UI for large screens (multi-window, DeX). Wi-Fi versions have no SIM, so no mobile signal is expected on those.
- S Pen includedMagnetic-attach S Pen included; writing needs no battery, air/button features pair over Bluetooth.
- Galaxy Tab S9 (from the Wikipedia device page)An 11.0 in Dynamic AMOLED 2X at 2560 x 1600 and 120 Hz, Snapdragon 8 Gen 2 for Galaxy, an 8,400 mAh battery with 45 W charging, 254.3 x 165.8 x 5.9 mm and about 498 g.
- Tab S9+ and S9 UltraThe S9+ has a 12.4 in display (10,090 mAh) and the S9 Ultra a 14.6 in display (11,200 mAh, 732 g Wi-Fi) with dual 12 MP front cameras.
- Water rating and S PenIP68 and an included S Pen on the S9 family.
- Storage128 or 256 GB on the S9, with microSDXC up to 1 TB.
Where these figures were read. samsung.com/uk/business/tablets/galaxy-tab-s/galaxy-tab-s9-wi-fi-graphite-128gb-sm-x710nzaaeub/ (real full model SM-X710 — no current US samsung.com/us product page found for this now-discontinued model) (premium tablet, included S Pen, IP68, DeX)
Manufacturer support for this product line. Samsung Support — Mobile device support. Official Galaxy model manuals, diagnostics, updates and repair support.
Also read for this model. Wikipedia — Samsung Galaxy Tab S9.
Exact questions
Questions that only have an answer for the Samsung Galaxy Tab S9, S10 Ultra and A9+
Can I use my Galaxy Tab S9 as a phone / does it have signal?+
Only if it is the 5G cellular version with a data plan — and even then it is for mobile data (and messaging/apps), not traditional phone calls. The Wi-Fi-only version has no SIM and no mobile signal at all, which is normal, not a fault. So a 'no signal' Tab S9 is almost always a Wi-Fi model (no cellular) or a cellular model without an active data plan. It does include an S Pen and is water-resistant (IP68), unusual for a tablet.