Exact model-family answer directory

Samsung Galaxy Tab S9, S10 Ultra and A9+ troubleshooting

Samsung Galaxy Tab S9, S10 Ultra and A9+ (SM-X710/SM-X716 (Tab S9), SM-X920/SM-X926 (Tab S10 Ultra), SM-X210/SM-X216 (Tab A9+)): galaxy Tab S9 (from the Wikipedia device page); tab S9+ and S9 Ultra; water rating and S Pen, and a fix for each symptom below.

Battery drainNot chargingOverheatingWi-FiNo serviceBluetooth

Reviewed records

18 exact answers

Diagnose the exact device problem
Samsung · battery drain

Samsung Galaxy Tab S9, S10 Ultra and A9+ battery drains too quickly

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Samsung · overheating

Samsung Galaxy Tab S9, S10 Ultra and A9+ gets hot or shows a temperature warning

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Samsung · touchscreen

Samsung Galaxy Tab S9, S10 Ultra and A9+ screen or touch input is not working correctly

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Samsung · storage full

Samsung Galaxy Tab S9, S10 Ultra and A9+ storage is full or the device cannot install updates

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Samsung · not charging

Samsung Galaxy Tab S9, S10 Ultra and A9+ will not charge or charges slowly

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Samsung · Wi-Fi

Samsung Galaxy Tab S9, S10 Ultra and A9+ will not connect to Wi-Fi or keeps disconnecting

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Samsung · app crashing

Samsung Galaxy Tab S9, S10 Ultra and A9+ app keeps crashing, freezing or will not open

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Samsung · biometric unlock

Samsung Galaxy Tab S9, S10 Ultra and A9+ biometric unlock is not working

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Samsung · camera blurry

Samsung Galaxy Tab S9, S10 Ultra and A9+ camera is blurry, shakes or will not focus

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Samsung · calls

Samsung Galaxy Tab S9, S10 Ultra and A9+ cannot make calls or send messages

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Samsung · GPS

Samsung Galaxy Tab S9, S10 Ultra and A9+ GPS or location is inaccurate

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Samsung · no service

Samsung Galaxy Tab S9, S10 Ultra and A9+ has no cellular service or data

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Samsung · microphone

Samsung Galaxy Tab S9, S10 Ultra and A9+ microphone is quiet, muffled or not working

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Samsung · notifications

Samsung Galaxy Tab S9, S10 Ultra and A9+ notifications are delayed or missing

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Samsung · not syncing

Samsung Galaxy Tab S9, S10 Ultra and A9+ photos, contacts, messages or account data will not sync

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Samsung · update failed

Samsung Galaxy Tab S9, S10 Ultra and A9+ software update will not download or install

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Samsung · speaker

Samsung Galaxy Tab S9, S10 Ultra and A9+ speaker is quiet, distorted or has no sound

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Samsung · Bluetooth

Samsung Galaxy Tab S9, S10 Ultra and A9+ will not pair or stay connected over Bluetooth

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Confirm the model first

Which units this covers, and how to tell yours is one of them

Model numbers and patterns
SM-X710/SM-X716 (Tab S9), SM-X920/SM-X926 (Tab S10 Ultra), SM-X210/SM-X216 (Tab A9+)

Published specification

What is true of this model and changes how you fix it

Where these figures were read. samsung.com/uk/business/tablets/galaxy-tab-s/galaxy-tab-s9-wi-fi-graphite-128gb-sm-x710nzaaeub/ (real full model SM-X710 — no current US samsung.com/us product page found for this now-discontinued model) (premium tablet, included S Pen, IP68, DeX)

Manufacturer support for this product line. Samsung Support — Mobile device support. Official Galaxy model manuals, diagnostics, updates and repair support.

Also read for this model. Wikipedia — Samsung Galaxy Tab S9.

Exact questions

Questions that only have an answer for the Samsung Galaxy Tab S9, S10 Ultra and A9+

Can I use my Galaxy Tab S9 as a phone / does it have signal?+

Only if it is the 5G cellular version with a data plan — and even then it is for mobile data (and messaging/apps), not traditional phone calls. The Wi-Fi-only version has no SIM and no mobile signal at all, which is normal, not a fault. So a 'no signal' Tab S9 is almost always a Wi-Fi model (no cellular) or a cellular model without an active data plan. It does include an S Pen and is water-resistant (IP68), unusual for a tablet.