Samsung · no service

Samsung Galaxy S24+ has no cellular service or data

Samsung Galaxy S24+ has no cellular service or data: carrier outage/account/provisioning, SIM/eSIM, coverage, line selection and device radio should be separated. Scoped to SM-S926*.

A Galaxy S24+ that loses mobile signal, shows no data or cannot make calls has a problem in the SIM, the network, the phone settings or occasionally the hardware, and the fastest way to find which is to test in sequence. Restart the phone and check the status bar: bars with no data point to a data setting, and No service points to the SIM or network. Open Settings, Connections, SIM manager to see which SIM or eSIM is active, because the S24+ supports a physical SIM and an eSIM,

The checks in more detail

and a phone set to the wrong line for data or calls looks like a dead network. Check Mobile data is on, that Data roaming is on if you are abroad, and that Airplane mode is off. Toggle Airplane mode for ten seconds to force a new registration. Next look at the SIM. Remove the tray with the pin, clean the SIM and tray, refit it and test, or try the SIM in another phone, and try another SIM in this one to see whether the phone or the SIM is at fault.

If you use an eSIM, remove and re-add the plan from the carrier. In Settings, Connections, Mobile networks, check Network mode: setting it to 5G/4G/3G/2G auto is normal, and trying 4G only can fix a phone that struggles with a weak 5G signal. Reset network settings in Settings, General management, Reset, to clear carrier profiles, then restart. Check the carrier's status page for outages and ask whether your account or the device is blocked. Install software updates, since carrier settings arrive with them. Test in Safe mode to rule out apps.

If no SIM works in this phone, the antenna or modem hardware needs Samsung service, and you should back up first. Samsung sells the S24+ with different modems by region, so settings and supported 5G bands vary; check the carrier's list of supported bands for your model code, found under Settings, About phone, if a particular band is poor. Also look at Wi-Fi calling in the Phone app settings: it can fix indoor coverage when the cellular signal is weak, and if it is on with a poor Wi-Fi link it can cause dropped calls, so test with it on and off.

Differential

Likely causes of “Samsung Galaxy S24+ has no cellular service or data”, and how to tell them apart

  1. 1

    The wrong SIM set for data or calls

    What separates it No data or no calls

    How to confirm Choose the right line in SIM manager

  2. 2

    Airplane mode or data off

    What separates it No signal or data

    How to confirm Turn them off and on

  3. 3

    A dirty or faulty SIM

    What separates it No service

    How to confirm Clean and test it in another phone

  4. 4

    A weak 5G signal

    What separates it Poor or dropping data

    How to confirm Try 4G only

  5. 5

    Corrupt carrier settings

    What separates it Persistent faults

    How to confirm Reset network settings

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The status bar message
  • The SIM manager state
  • Whether the SIM works elsewhere
  • Whether the carrier has an outage

Try in this order

0 of 6 completed
  1. Restart and toggle Airplane mode

    Reversible

    Ten seconds.

  2. Check SIM manager

    Reversible

    And data settings.

  3. Reseat the SIM

    Reversible

    Or re-add the eSIM.

  4. Try 4G only

    Reversible

    If 5G is weak.

  5. Reset network settings

    Reversible

    If needed.

  6. Check the carrier

    Reversible

    For outages.

Model-specific

What is true of this model and not of its siblings

SIM and eSIM
Check which line is active.
5G
A weak 5G signal can drop data.

Stop boundary

When this stops being a self-service repair

  • !If no SIM works in the phone, contact Samsung
  • !If the SIM fails everywhere, contact the carrier
  • !Back up first

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my S24+ have no service?+

The SIM, a setting or the network.

Does it support eSIM?+

Yes, with a physical SIM.

When should I try 4G only?+

If 5G is weak.

How do I reset network settings?+

Settings, General management, Reset.

cellular: model differences

Also covered: Samsung Galaxy S24 family; Samsung Galaxy S23 family; Samsung Galaxy S22 family; Samsung Galaxy S21 family; Samsung Galaxy S20 Ultra family.

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