Exact model-family answer directory
Samsung Galaxy S24+ troubleshooting
Samsung Galaxy S24+ (SM-S926*): two chips, one phone; what owners run into; how to approach a fault; finding your model and chip; wi-Fi 7 and routers; care and repair, and a fix for each symptom below.
- Two chips, one phoneSamsung's 2024 Plus model is the one with two chips: buyers in some countries got a Snapdragon, others Samsung's own Exynos, and the difference shows up in battery life and heat. It was the line where Galaxy AI first appeared, and it has the large screen and fast charging of the family.
Battery drainNot chargingOverheatingWi-FiNo serviceBluetooth
Samsung · app crashing
Samsung Galaxy S24+ app keeps crashing, freezing or will not open
Open record Samsung · battery drainSamsung Galaxy S24+ battery drains too quickly
Open record Samsung · biometric unlockSamsung Galaxy S24+ biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy S24+ camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy S24+ cannot make calls or send messages
Open record Samsung · overheatingSamsung Galaxy S24+ gets hot or shows a temperature warning
Open record Samsung · no serviceSamsung Galaxy S24+ has no cellular service or data
Open record Samsung · microphoneSamsung Galaxy S24+ microphone is quiet, muffled or not working
Open record Samsung · not syncingSamsung Galaxy S24+ photos, contacts, messages or account data will not sync
Open record Samsung · touchscreenSamsung Galaxy S24+ screen or touch input is not working correctly
Open record Samsung · speakerSamsung Galaxy S24+ speaker is quiet, distorted or has no sound
Open record Samsung · storage fullSamsung Galaxy S24+ storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy S24+ will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S24+ will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · BluetoothSamsung Galaxy S24+ will not pair or stay connected over Bluetooth
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- SM-S926*
Published specification
What is true of this model and changes how you fix it
- What owners run intoTypical issues are app crashes after a One UI update, microphone and Wi-Fi faults, and a phone that runs hot during long video calls. The phone supports Wi-Fi 7, and a router set to a Wi-Fi 7-only mode can cause drops that a mixed-mode setting cures.
- How to approach a faultCheck Settings, Battery and device care, then restart in Safe mode to see whether a third-party app is behind a crash. Update the phone and, for Wi-Fi, forget the network and rejoin before resetting network settings.
- Finding your model and chipSettings, About phone shows the model number: SM-S926 in the United States and Canada is the Snapdragon model, and SM-S926B in much of Europe and Asia is the Exynos model. The letters tell you which chip you have, which matters for forum advice about heat and battery.
- Wi-Fi 7 and routersThe S24+ supports Wi-Fi 7, which brings multi-link operation and wide channels. Some older routers and mesh systems mishandle those features, causing drops that vanish when the router is set to mixed mode or the 5 GHz band is set to 80 megahertz.
- Care and repairThe glass front and back are strong but can crack on tile floors, and Samsung's Care+ and its service centers replace screens and batteries. Wear a case, avoid leaving the phone on a hot dashboard and clean the charging port with a dry brush if charging becomes unreliable.
Manufacturer support for this product line. Samsung Support — Mobile device support. Official Galaxy model manuals, diagnostics, updates and repair support.
Also read for this model. Samsung Support — Samsung Support.
Exact questions
Questions that only have an answer for the Samsung Galaxy S24+
Is the S24+ chip the same everywhere?+
No, some regions get the Exynos 2400 and others the Snapdragon 8 Gen 3.
How do I start the S24+ in Safe mode?+
Hold the side key and Volume down until the power menu appears, then long-press Power off.
How do I tell which chip my S24+ has?+
The model number ends in B for the Exynos versions.
What helps Wi-Fi drops with a new router?+
Use mixed mode and an 80 megahertz channel on 5 GHz.