Samsung · Bluetooth

Samsung Galaxy Tab A9+ will not pair or stay connected over Bluetooth

Samsung Galaxy Tab A9+ will not pair or stay connected over Bluetooth: accessory pairing state, competing hosts, profile support and radio issues should be isolated. Scoped to SM-X210/SM-X216*.

The Tab A9+ uses Bluetooth to pair with keyboards, earbuds, speakers and a stylus-free workflow of cases with keyboards, and when a device will not pair, stutters or disconnects, the cause is usually a stale pairing, a weak battery in the accessory or the tablet's own power saving, and almost never a broken radio. Begin with the basics: open Settings, Connections, Bluetooth, make sure it is on, and look for the accessory under Available devices with the accessory in pairing mode, which usually means holding its button until a light flashes.

The checks in more detail

Remove the device from the tablet's list, restart both, and pair again, close to the tablet. A pairing that was made long ago can break after a software update, and removing it is the quickest cure. Because the tablet is large, it often sits on a desk beside a router and other wireless gear, and 2.4 GHz interference is the second commonest cause of stutter. Move a wireless mouse receiver or a USB hub away from the tablet, and check that the accessory is within a few meters without a wall between.

For audio, open the connected device's settings in Bluetooth and make sure Media audio is ticked, and in Settings, Sounds and vibration look at the sound output to confirm that the tablet is sending audio to the headset and not the speakers. If sound is delayed in video, try turning on the video latency option for the headset if shown, or try another headset, because delay is a property of the headset. Quad speakers on the tablet can sound as if the headset has failed when sound stays on the speakers.

On the battery side, Samsung's optimization can cut background connections when the screen is off, which makes a Bluetooth keyboard seem to fall asleep; check Settings, Battery, Background usage limits and take your accessories' companion apps out of any sleeping list. Update the tablet in Settings, Software update, and update the accessory's firmware in its app. If the tablet pairs with nothing, reset Bluetooth through Settings, General management, Reset, Reset Wi-Fi and Bluetooth settings. A device that fails on other tablets too is a faulty accessory. If nothing helps, contact Samsung with the model number from the back.

Differential

Likely causes of “Samsung Galaxy Tab A9+ will not pair or stay connected over Bluetooth”, and how to tell them apart

  1. 1

    A stale pairing

    What separates it The accessory shows but will not connect

    How to confirm Remove it and pair again

  2. 2

    A low accessory battery

    What separates it Cut-outs and lag

    How to confirm Charge the accessory

  3. 3

    Interference nearby

    What separates it Stutter near a receiver or hub

    How to confirm Move the source away

  4. 4

    Battery optimization

    What separates it A keyboard falls asleep

    How to confirm Remove the app from sleeping lists

  5. 5

    Audio sent to the wrong output

    What separates it Sound from the tablet speakers instead of the headset

    How to confirm Choose the headset as the sound output

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Which accessory fails
  • Whether it pairs on another device
  • The software version
  • What is nearby

Try in this order

0 of 6 completed
  1. Toggle Bluetooth

    Reversible

    Off and on.

  2. Remove the device

    Reversible

    And pair again.

  3. Charge the accessory

    Reversible

    And move closer.

  4. Check the sound output

    Reversible

    And Media audio.

  5. Review battery limits

    Reversible

    For companion apps.

  6. Reset Wi-Fi and Bluetooth

    Reversible

    If nothing helps.

Model-specific

What is true of this model and not of its siblings

Quad speakers
Sound can stay on the speakers if the output is wrong.
Battery limits
They can sleep the connection.

Stop boundary

When this stops being a self-service repair

  • !If the tablet pairs with nothing, contact Samsung
  • !If one accessory fails everywhere, replace it
  • !Update before resetting

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why will my Tab A9+ not pair?+

A stale pairing or a flat accessory.

Why does my keyboard fall asleep?+

Battery optimization can cut the connection.

Why is video out of sync?+

Headsets add delay.

How do I reset Bluetooth?+

In General management, Reset.

Wrong device or version?

Match the path before repeating the steps.

Match another device