Exact model-family answer directory
Brother printers troubleshooting
Brother printers (MFC-L3780CDW, with the other Brother laser, inkjet and label models in the model notes): speed and quality (from Brother's product page); paper; connectivity; fax and scan; supplies and duty, and a fix for each symptom below.
- Speed and quality (from Brother's product page)A color laser at up to 31 ppm in both black and color and 2400 x 600 dpi class, with automatic duplex printing and scanning.
Brother printers (MFC, DCP, HL and QL series) does not recognize ink or toner
Open record Brother · firmwareBrother printers (MFC, DCP, HL and QL series) firmware update will not install
Open record Brother · offlineBrother printers (MFC, DCP, HL and QL series) is offline or unavailable
Open record Brother · smudgesBrother printers (MFC, DCP, HL and QL series) leaves smudges, spots or repeated marks
Open record Brother · blank pagesBrother printers (MFC, DCP, HL and QL series) prints blank pages
Open record Brother · fadedBrother printers (MFC, DCP, HL and QL series) prints faded, streaked, banded or with missing colors
Open record Brother · wrong colorsBrother printers (MFC, DCP, HL and QL series) prints the wrong colors
Open record Brother · not printingBrother printers (MFC, DCP, HL and QL series) receives jobs but does not print
Open record Brother · scanner not foundBrother printers (MFC, DCP, HL and QL series) scanner is not found or scanning fails
Open record Brother · maintenanceBrother printers (MFC, DCP, HL and QL series) shows a maintenance box, drum, fuser, waste toner or service message
Open record Brother · paper jamBrother printers (MFC, DCP, HL and QL series) shows a paper jam or repeatedly jams
Open record Brother · AirPrintBrother printers (MFC, DCP, HL and QL series) will not AirPrint, Mopria or print from a phone
Open record Brother · Wi-FiBrother printers (MFC, DCP, HL and QL series) will not connect to Wi-Fi
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- MFC-L3780CDW, with the other Brother laser, inkjet and label models in the model notes; also MFC-L8905CDW (MFC-L8905CDW); HL-L3295CDW (HL-L3295CDW); MFC-J4535DW (MFC-J4535DW)
Published specification
What is true of this model and changes how you fix it
- Official specifications31 ppm print, 29/22 ipm scan (black/color). Dual-band Wi-Fi (2.4/5GHz), Gigabit Ethernet, NFC reader. 3.5" color touchscreen with up to 48 shortcuts and direct Cloud printing (Google Drive, Dropbox, Evernote, OneNote). 50-sheet ADF, 30-page multipurpose tray.
- Type — COLOR LASER all-in-one (toner)A color laser AIO (print/scan/copy/fax, duplex, wireless). LASER uses toner, not ink, so it does NOT clog from disuse and is fast/low-cost for office color — faded print is usually low/unseated toner.
- Toner & drum are separateBrother lasers use SEPARATE toner cartridges and a drum unit — a 'replace drum' or streak/repeating-mark message is the drum, replaced less often than toner. Reset the drum/toner counter after replacing per the manual.
- ConnectivityWi-Fi/Ethernet/USB; 'offline' is usually a network/queue issue.
- PaperA 250-sheet tray, a 30-sheet multipurpose tray, a 50-sheet document feeder and an optional 250-sheet lower tray.
- ConnectivityGigabit Ethernet, dual-band wireless (2.4 and 5 GHz), USB 2.0 and Wi-Fi Direct, with 512 MB of memory.
- Fax and scanA 33.6K bps fax modem with 500-page memory, and scanning at 29 ipm black and 22 ipm color.
- Supplies and dutyStarter toner yields 2,300 pages black and 1,200 color, with a 20,000-page drum, recommended up to 4,000 pages a month. It weighs 47.8 lb.
- Also coveredMFC-L8905CDW, speed and quality (from Brother's product page): A color laser at up to 33 ppm in color and black with 2400 x 600 dpi class printing and duplex for printing, copying and scanning.
- Also coveredMFC-L8905CDW, paper: A 250-sheet tray and a 50-sheet multipurpose tray, expandable to 1,300 sheets with optional trays.
- Also coveredMFC-L8905CDW, scanning and fax: A 70-page document feeder scanning duplex up to 58 ipm, and a 33.6K bps fax modem with 500 pages of memory.
- Also coveredMFC-L8905CDW, connectivity: Wireless, Gigabit Ethernet and Hi-Speed USB 2.0 with AirPrint, Mopria, Wi-Fi Direct and NFC.
- Also coveredMFC-L8905CDW, supplies and duty: Standard toner of 3,000 black and 1,800 color pages, an ultra high-yield TN437 for 9,000 black and 8,000 color pages, a 60,000-page maximum monthly duty cycle and 65.4 lb.
- Also coveredHL-L3295CDW, speed and quality (from Brother's product page): A color laser printer at up to 31 ppm in black and color and 2400 x 600 dpi class, with automatic duplex.
- Also coveredHL-L3295CDW, paper: A 250-sheet tray, a 30-sheet multipurpose tray, a 150-sheet output tray and an optional 250-sheet lower tray.
- Also coveredHL-L3295CDW, connectivity: Gigabit Ethernet, dual-band wireless, Hi-Speed USB 2.0, Wi-Fi Direct and a USB host for walk-up printing, with 512 MB of memory.
- Also coveredHL-L3295CDW, supplies: Starter toner of 2,300 pages black and 1,200 pages per color, a 20,000-page drum and a 50,000-page waste toner box and belt unit.
- Also coveredMFC-J4535DW, speed and paper (from Brother's product page): An inkjet at up to 20 ppm black and 19 ppm color with 400 sheets across two trays and a 100-sheet output tray, with automatic duplex for letter and smaller sizes.
- Also coveredMFC-J4535DW, INKvestment: Up to one year of ink in the box, based on about 150 pages a month at 60% black and 40% color using the four included cartridges.
- Also coveredMFC-J4535DW, cartridge yields: Standard cartridges reach up to 3,000 black and 1,500 color pages, and high-yield ones up to 6,000 black and 5,000 color pages.
- Also coveredMFC-J4535DW, connectivity: Wireless, Wi-Fi Direct, Ethernet, USB and NFC, and it works with Alexa.
- Also coveredMFC-J4535DW, fax and copy: A 14.4K bps fax modem, with copies at 13 ppm black and 10.5 ppm color.
Where these figures were read. brother-usa.com/p/laser-printers/MFCL3780CDW (MFC-L3780CDW Digital Color All-in-One Printer)
Manufacturer support for this product line. Brother Support — MFC-L3780CDW support. Official Brother FAQ list for the MFC-L3780CDW.
Also read for this model. Brother — MFC-L3780CDW; Brother — MFC-L8905CDW; Brother — HL-L3295CDW; Brother — MFC-J4535DW.
Exact questions
Questions that only have an answer for the Brother printers (MFC, DCP, HL and QL series)
My Brother MFC-L3780CDW shows a drum error but I just changed the toner.+
On Brother lasers the toner and the drum unit are separate parts — the drum lasts far longer than toner but eventually wears and triggers its own 'replace drum' message, independent of the toner you just changed. If the drum is genuinely worn, replace the drum unit; if you replaced it and the message persists, you likely need to reset the drum counter (a button sequence in the menu, per the manual). Streaks or repeating marks also point to the drum rather than toner.