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Brother printers troubleshooting

Brother printers (MFC-L3780CDW, with the other Brother laser, inkjet and label models in the model notes): speed and quality (from Brother's product page); paper; connectivity; fax and scan; supplies and duty, and a fix for each symptom below.

  • Speed and quality (from Brother's product page)
    A color laser at up to 31 ppm in both black and color and 2400 x 600 dpi class, with automatic duplex printing and scanning.
OfflinePaper jamNot printingBlank pagesFadedSmudges

Reviewed records

13 exact answers

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Which units this covers, and how to tell yours is one of them

Model numbers and patterns
MFC-L3780CDW, with the other Brother laser, inkjet and label models in the model notes; also MFC-L8905CDW (MFC-L8905CDW); HL-L3295CDW (HL-L3295CDW); MFC-J4535DW (MFC-J4535DW)

Published specification

What is true of this model and changes how you fix it

Where these figures were read. brother-usa.com/p/laser-printers/MFCL3780CDW (MFC-L3780CDW Digital Color All-in-One Printer)

Manufacturer support for this product line. Brother Support — MFC-L3780CDW support. Official Brother FAQ list for the MFC-L3780CDW.

Also read for this model. Brother — MFC-L3780CDW; Brother — MFC-L8905CDW; Brother — HL-L3295CDW; Brother — MFC-J4535DW.

Exact questions

Questions that only have an answer for the Brother printers (MFC, DCP, HL and QL series)

My Brother MFC-L3780CDW shows a drum error but I just changed the toner.+

On Brother lasers the toner and the drum unit are separate parts — the drum lasts far longer than toner but eventually wears and triggers its own 'replace drum' message, independent of the toner you just changed. If the drum is genuinely worn, replace the drum unit; if you replaced it and the message persists, you likely need to reset the drum counter (a button sequence in the menu, per the manual). Streaks or repeating marks also point to the drum rather than toner.